Urgent Rek : Genesys engineer at Wilmington, DE

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Position               Genesys engineer

Location               Wilmington, DE

 

Closed: 6 Position . Open: 3 Position.

 

Eight years plus (8+) experience in Contact Center Technology with hands-on experience on high-complexity Genesys SCXML Call Flow Development using Composer, ECMA Script, Genesys Rules System/OPM, Back-end Java Blocks and ability to convert complex Business Requirements to Technical Solutions.

·         Should have ability to work with business, gather requirements, convert those requirements into technical design document and lead the team.

·         Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience with Sonus/Cisco SBC.

·         Expert knowledge of SIP integration and troubleshooting SIP and Orchestration calls flows.

·         Hands on experience with Java, Javascript, J2EE, REST and SOAP Web service Development and familiarity with Genesys Java Platform SDKs.

·         Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart.

·         Working knowledge in the installation and configuration of the Genesys suites (both UNIX and Windows 200X).

·         Experience in working in Scrum model of Delivery, Junit Test Cases, GitHub

·         Familiarity with various Genesys Simulators from a Performance Testing perspective.

·         A solid base of data networking knowledge as well as VOIP technology will be required for this position.

·         Experience working on Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates. 

·         Test-infected attitude (strong desire to perform thorough and exhaustive unit, integration and system testing)

·         Must have terrific analytical and troubleshooting skills.

·         Excellent communication skills (Written and oral). 

 

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Thanks & Regards

 

Jessie Parker

Direct: 510-358-3393

Email: Jes...@sapvix.com

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