Hello Jessica!
Earlier, I sent you a service recovery guide that provide a great model to use when your team is providing guest service recovery. I didn't want you to miss it, so I am re-sharing the guide with you. :)
Use this guide with your front desk staff and watch their service recovery shine!
Let me know if you have any questions.
Take care,
Nick Tuel
Kipsu, 100 North 6th Street, Suite 700B, Minneapolis, MN 55403
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