I double-checked all my Adobe apps were upto date. I am running Windows 10 64bit latest. I'm at a bit of a loss as to what to do next. I thought embedded video might be an issue, so I tried adding as an online video to powerpoint but it's just not happening, I keep getting the video replaced as an image.
Thanks Amal for the quick reply. I read through the link you sent and the summary of the solution seems to be: "Adobe isn't aware of modern streaming platforms and insists on using a solution from 1998."
Take a look at how, say, add a video is added to a wordpress post - it is exactly how you'd expect: drop the URL and .... it plays. SURELY for the amount of money we pay Adobe every month you've got enough resources to modernise this?
I'm laughing because that link is maked as the 'correct answer'. It's like saying the correct answer to fixing a crashed computer is to grab 35 floppy disks and slowly re-install windows. Come on Adobe! we all know it's NOT the right answer, it's just a solution that hasn't recognised streaming video services of the modern age.