Re: Urgent action required- Leakage from B.5/204 to B.5/104

[HILL CREST]

Subject:- Response to Complaint Regarding Water Leakage from Flat B-5/204

Dear Mrs. Vijayalaxmi Menon,

Greetings from Hillcrest CHS Ltd.

We acknowledge receipt of your complaint regarding continuous water leakage from Flat No. B-5/204 affecting your flat B-5/104.

The Society takes this matter seriously, especially considering the inconvenience and damage caused to your premises. As informed, this issue has also been observed during the recent structural audit.

Please note the following actions being taken:

The Society is in the process of contacting the owner of Flat B-5/204 to arrange access to the flat at the earliest.

If the flat remains inaccessible, further action will be taken as per society bye-laws to address the leakage issue.

Upon gaining access, necessary inspection and repair work will be carried out on priority to stop the leakage.

Post repair, you will be informed so that you may proceed with cleaning/restoration work at your end.

We understand your concern regarding the delay and assure you that the matter is being followed up on an urgent basis.

We request your cooperation and patience until the issue is resolved.

Thank you for bringing this matter to our notice.

Warm regards,

For Hillcrest CHS Ltd.

Chairman / Secretary / Society Manager

On Tue, 21 Apr, 2026, 10:02 pm vijaya menon, <writ...@yahoo.co.in> wrote:

Hillcrest CHS,

Please find my posting in the H.C. w/app group, The Chairman, Secretary, Office Manager on the above subject.

Water dripping continuously from toilet of B.5/204 to my flat 104 on first floor of B.5.

the flat B.5/204 is locked, but many pairs of footwear kept at the door.

Last few days I used to hear tampering noises from B.5/204.  The flat is kept locked for a long time.

Please note that this is an issue since long and several complaints made by me. 

Recently Structural Audit person visited and took photographs and report submitted. 

I had tiled the walls around the place and made false ceiling under the toilet place of flat B.5/204 to cover the seepage of water. the false ceiling filled with water collapsed and remains dirty look.

Please look at the matter seriously and do the needful immediately to stop the leakage.

Please let me know when the repairs will be done as per the structural audit report so that I could clean my ceiling.

Awaiting urgent action to solve my complaint  to stop leakage from toilet of B.5/204.

Vijayalaxmi Menon

B.5/104