How To Remove FRP Google Account On Sony Xperia Phones
Onofre Alamillo
So i got the new xperia 5 IV, and was wondering why i was not getting 5G, when clears the phone supports it and the bands are compatible as well. Changed the SIM through a rogers store, and nothing. I am guessing this is because the IMEI is not actiated from rogers, it is insane to me that they will not do this because "its not a supported rogers device" . . This is a network enablement, and the risk is on my side because if 5G is not working properly i can force the phone to use 4G instead.
I cant understand for the life of me why rogers will not do this for me, and i have already informed that i will be reluctantly switching carriers if they don't do this, I have been with rogers for a decade now.
Thank you for posting about your situation to the Rogers Community! We're sorry to hear you're thinking of switching service provider because of the problems you're experiencing with the third-party device you purchased.
Access to 5G may not work because it may not be turned on within your device for our network compatibility, which would explain why you can't connect. Did you reach out to Sony directly for assistance with your phone?
Tks for getting back, yes i have already spoken to one of your customer care agents, and opened a ticket as well, i was a former telecom employee. so i did do all the steps you have mentioned, including changing the SIM as well through rogers. Sony has no issue here, since the 5G bands of the phone support the bands rogers has :). this is a matter of binding the IMIE which again is a bit ludacris to me since network is not a really a SIM enabled feature like voicemail or SIM push messages. C184320417 is the ticket #
Its insane to me that a paying customer who is also a loyal customer to rogers can't get 5G enabled on their phone just coz its not in the rogers catalog, there are millions of phones that are not in the rogers catalog with the 5G capability, 5G is not a rogers technology, its a network protocol, if the phone supports it and if it's in a 5G covered area it should automatically connect to it, unless you have this IMEI binding . .
I'd also like to direct your attention to a helpful document found here. It provides some tips to help get your third party device up and running on the Rogers network as well as a list of the 5G frequencies that we support.
Thanks for the replay, but i was told by a customer service agent, that my ticket was closed, without even sending me an explanation of why ! i am getting conflicting information on this forum and on a customer support chat. the customer support person is saying that 5G should just naturally work on any device that supports it. and here i get information that the IMEI has to be activated by rogers? so what is the correct information, i have all the chat transcripts saved as well if you need them.
and ur customer service agent on my last chat said that is not the case, but there is a nuance here of "certified to use". that's the catch here, there are millions of 5G compatible phones with all the bands, that rogers cant possibly certify. this means they have to do it individually when customers ask, and that is what i am asking. AS a customer i will take the risk if 5G becomes unstable on my phone, as i can change it back to use only 4G.
I realize a ticket was already submitted but I did not realize that it had already been closed with no resolution. Would you be so kind as to send us a PM when you are available so we can check a few things on your account? I want to be sure nothing important was missed.
not yet, but i don't get many calls these days :), it's all text and data. also make sure the 4g option is set. "4G Calling" if u are experiencing poor quality of calls using 5G. and i think this issue is across all the phones that have dual sim capability, the DSDS dual sim dual standby feature is somehow interfering with 5G access.
if u r getting no bars for 5G try forcing it to 4G prefered and see if u get bars, if u do, then its a coverage issue with rogers. because being close to a tower or downtown doesn't automatically mean u get full bars unfortunately.
Are you searching for different ways about how to unlock Sony Xperia forgot password? If yes, then here you will find several ways to unlock your Sony Xperia password, pin code, pattern, etc. Make sure to read till the end to find a bonus tip as well.
Forget Sony Xperia unlock pin, password or pattern? Free download DroidKit to 1-click unlock your Sony Xperia. Any screen lock can be unlocked, like password, pin code, pattern, fingerprint, Face ID, etc. You can also use this tool to factory reset Sony Xperia without password. Supports all Sony devices!
Sony Xperia is one of the most popular models of Sony. All the devices come with an in-built security system that you can use to protect your device. The screen lock security system allows you to lock your device through a password, PIN, or pattern lock. However, you may face difficulties in unlocking your device when you forgot the password or PIN code of your own device, even worse you need to Google account verification after reset.
In this case, you cannot gain access to the device. Indeed, this situation can be irritating. So, if you are also having an issue with how to unlock Sony Xperia forgot password, this post entails you will find different methods to unlock your Sony Xperia forgot password/pin/pattern lock and get into your device again. And you can also learn how to reset Sony Xperia forgot password in this post. So, keep on reading to know more.
How to unlock Sony Xperia forgot password? If you are struggling with this problem, you can hard reset Sony Xperia to solve it. But this will delete all the files from your device, so make sure that you take a backup of all the important files. You can hard reset your Sony Xperia by following these steps:
After the configuration file preparation process is finished, click on Remove Now. DroidKit will detect your phone brand, then follow the on-instruction to remove the screen password.
However, you can still fix your problem by using your Google account information. So, if you have login credentials for your Google account, you will be able to unlock your device. Here are the steps to follow to unlock pattern lock:
Some users also ask: how to unlock sony xperia forgot password without losing data? Then, you can use Google Find My Device to unlock your device. With this method, you can remove passwords, patterns, or pin code from your device without losing any data. However, please ensure the following points before you use this method to solve how to unlock Sony Xperia pin code:
Users want to unlock the bootloader because a custom OS can be installed after unlocking the bootloader. You can achieve that by entering bootloader mode. However, you need to first realize what will happen after unlocking the bootloader:
i have received a text saying 3g calling will end next year. I entered my IEMI number into the check box & it says that my Sony Xperia X Compact is compatible with 4g calling so i contacted a Vodafone worker via Facebook messenger & he sent me a few texts & to text CALLING to 97888. I did this & it said WiFi calling is added but nothing about 4g calling..
i talked to Tobi in the live chat & then to a human & he asked me to look for Wifi calling in my phone settings which i couldn't find anywhere so he asked me to turn phone off, remove sim, reinsert & turn phone on then he said that he has added 4g & Wifi calling to my account.
Hi @gazmix8 , there is no way that you can turn it on yourself unless it is showing in your Vodafone account and the account allows you to change it. It shows on mine but there is no way to switch it on or off. It needs to be provisioned by Vodafone.
I know what you mean about the Sony Compact phones. I have the model after your one and have been looking for a second hand replacement in good condition for when this one dies and they are like Hens teeth, no one makes a near flagship Android compact now, Sony do but only for one carrier on the Japanese market.
Many thanks.. Ah so it is possible to get VoLTE provisioned on this device.. Are you still having problems with yours even though it's provisioned? Like my text image shows it says it's been allowed on my account but needs to be provisioned?. That was via a team member on Live Chat.. So they have to turn it on at their end. Also i saw a thread online that said you need an updated SIM with VoLTE on it, not sure if that's true.
My local store where i knew the tech guy, he was brilliant, has closed which is a disgrace as it's a big city yet smaller towns local have stores.. It seems you have to book an appointment with the tech team online but the link is broken on the website & i can't contact the store & impossible to talk to someone on the phone it seems.
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