Taylor, I'm planning to sit in on the Excellence WG meeting tomorrow afternoon and would appreciate the opportunity to offer this suggested goal for their consideration:
Ensure the planning and engagement processes apply state-of-the art online tools, applications, and services.
In short, the process itself should be excellent ... and continuously improved, leveraging information technology.
As you know, I am also encouraging the Infrastructure WG to
include a similar goal in their chapter and I have highlighted to
the Economy WG the associated commercial opportunities (which are
bigger than Facebook and Google, for example).
Owen