Canada Post-----Really FAST
Hawk
and according to it, the item was accepted at the Fredericton Post Office,
with an expected delivery date of Dec 30 No additional details. Item had
better arrive today. I know it is Christmas time and all, but it takes
Canada Post Express a full week to get a parcel delivered from 6 hours
away??????????
Next time, I will use dog sled. No wonder the Americans laugh at us.
Hawk
<lucreti...@fl.it> wrote in message
news:h0nmj51n43vegiue6...@4ax.com...
> worse.
Not from my experience, Sheena
Jack
the US mail is FAR superior to our..hell..the Siberian Post Office is
far better!
Al Smith
> worse.
They laugh at us because we have all the best commedians.
-Al-
axemen99
> Hawk wrote:
> > <lucretiabor...@fl.it> wrote in message
> >news:h0nmj51n43vegiue6...@4ax.com...
> >> On Wed, 30 Dec 2009 13:16:58 GMT, "Hawk" <kenhamilG...@accesswave.ca>
> >> wrote:
>
> >>> Item was mailed via ExpressPost on Dec 23--mid day. Has a tracking number,
> >>> and according to it, the item was accepted at the Fredericton Post Office,
> >>> with an expected delivery date of Dec 30 No additional details. Item had
> >>> better arrive today. I know it is Christmas time and all, but it takes
> >>> Canada Post Express a full week to get a parcel delivered from 6 hours
> >>> away??????????
> >>> Next time, I will use dog sled. No wonder the Americans laugh at us.
>
> >> Why would the Americans laugh at us ? Their mail is fifty times
> >> worse.
>
> > Not from my experience, Sheena
>
> the US mail is FAR superior to our..hell..the Siberian Post Office is
>
> - Show quoted text -
Nop. Canada Post is as good as USPS.
The US Postal Service IS losing money. A third of the locations will
be closed, especially near the college campus.
This is the latest twist with USPS - UPS and DHL are offering cheaper
cost if local delivery is made by the USPS mailman/mailwoman.
Ice Age
> They recently had a big jump in postage fees, doubled I think and I
> find them far slower when I track. Not that I particularly like
> either postal service, there's the UK for all their failings, still
> get mail delivered to houses on Saturday !
Are they still on rotating strikes (the UK Postal service?)
Ice!
Hawk
"Al Smith" <inv...@address.com> wrote in message
news:XvP_m.57901$Db2.31926@edtnps83...
languishing is the mail.. Did not come today, even though they predicted it
would.
Hawk
"> They laugh at us because we have all the best commedians.
>
> -Al-
>
Don't know about that, but we sure have a bunch of good comedians.
Wayne Hines
> On Wed, 30 Dec 2009 23:13:43 GMT, "Hawk" <kenham...@accesswave.ca>
> wrote:
>
>
>
>>OK--maybe I am/was a bit frustrated--but my best Christmas present is
>>languishing is the mail.. Did not come today, even though they predicted
>>it would.
>>
> Oh dear, presumably now it won't be there until Monday ? Do they work
> tomorrow ?
Yes.
gwh
Wayne Hines
> They recently had a big jump in postage fees, doubled I think and I find
> them far slower when I track. Not that I particularly like either
> postal service, there's the UK for all their failings, still get mail
> delivered to houses on Saturday !
There are places in Canada where mail (parcels) is delivered on Saturday,
and even Sunday.
gwh
Brian Smith
That's interesting. I had a parcel sent using the same method from
Toronto on the 18th and I had it in my hands on the 21st.
No wonder the Americans laugh at us.
The Americans laugh at us because they falsely believe they know more
than anyone else on the planet.
Brian Smith
>
> Not from my experience, Sheena
How much faster is it to have the USPS deliver to Beaverbank?
Brian Smith
>
> There are places in Canada where mail (parcels) is delivered on Saturday,
> and even Sunday.
Usually at this time of the year. Years ago I did some holiday contract
work with the post office and we were out delivering as often and as
frequently as we could.
Brian Smith
>
> OK--maybe I am/was a bit frustrated--but my best Christmas present is
> languishing is the mail.. Did not come today, even though they predicted it
> would.
That's what you get for badmouthing them before you had it in your
hands. :^)
Brian Smith
>
> Oh dear, presumably now it won't be there until Monday ? Do they work
> tomorrow ?
Sure they do, the same as they did on Christmas Eve. Just another work day.
Wayne Hines
> On 30 Dec 2009 23:38:18 GMT, Wayne Hines
> According to Canada Post, there are no deliveries or letter or parcel
> mail on the weekend ....by Canada Post employees anyway.
>
> https://ssl.postescanada-canadapost.ca/tools/cst/web/help/
page_index.asp?step=1#top
In many (most?) areas parcel delivery is done by private contractors. In
some centers, those contractors provide delivery on Saturday and Sunday.
gwh
Brian Smith
>
> What I don't like about courier delivery is they take it to god knows
> where if you are not in, whereas the nearest PO is usually not far
> away.
So what? If you want the item, you have to retrieve it from *their*
location. If you don't want to make arrangements for a second delivery
attempt. It's the price of conducting business.
Brian Smith
>
> In many (most?) areas parcel delivery is done by private contractors. In
> some centers, those contractors provide delivery on Saturday and Sunday.
Up to nine o'clock at night, as well.
Wayne Hines
When we send parcels to our daughter in Calgary, not just before
Christmas, she often receives them on the weekend.
gwh
Wayne Hines
> Well for me the difference is several miles and a bridge far both ways,
> whereas CP just goes to the nearest outlet in a pharmacy, one mile away.
And you can pick up your parcel on Saturday or Sunday.
gwh
wmd
> Well for me the difference is several miles and a bridge far both
> ways, whereas CP just goes to the nearest outlet in a pharmacy, one
> mile away.
Agreed. Whenever I order a computer from Dell (as one example), I'm
never home to receive the shipment. I always need to go to the Purolator
depot in Burnside to pick up the packages. It's unfortunate that they
can't simply drop the package off at the nearest post office.
In the case of Purolator, it is puzzling why they don't do this. Canada
Post owns 91% of Purolator, so you'd think they could easily adjust
their system to accommodate drop-offs at post offices. It would provide
better customer service.
wmd
Wayne Hines
> Years ago being the operative words. I remember that around Christmas
> time too. Now I'm not even sure if postal outlets in pharmacies are
> allowed to operate on Saturdays although they're not manned by CUPW
> members so they COULD be.
I don't know about those in the Halifax-Dartmouth area, but in civilized
areas like New Minas, the postal outlet in Lawton's is open 7 days a week.
gwh
Brian Smith
>
> When we send parcels to our daughter in Calgary, not just before
> Christmas, she often receives them on the weekend.
I would expect a larger centre would have more delivery options.
Brian Smith
>
> Years ago being the operative words. I remember that around Christmas
> time too. Now I'm not even sure if postal outlets in pharmacies are
> allowed to operate on Saturdays although they're not manned by CUPW
> members so they COULD be.
They are open on Sundays as well as Saturdays.
Brian Smith
>
> Well for me the difference is several miles and a bridge far both
> ways, whereas CP just goes to the nearest outlet in a pharmacy, one
> mile away.
Such is life. When I lived in Hammonds Plains and I happened to be out
when UPS attempted a delivery, I to travel further than you to reach my
parcel. It wasn't a big deal then and isn't now.
Brian Smith
>
> Well for me the difference is several miles and a bridge far both
> ways, whereas CP just goes to the nearest outlet in a pharmacy, one
> mile away.
As I said before, you can also arrange for a second delivery attempt
too. No matter how you look at it, it isn't a big deal.
Brian Smith
>
> In the case of Purolator, it is puzzling why they don't do this. Canada
> Post owns 91% of Purolator, so you'd think they could easily adjust
> their system to accommodate drop-offs at post offices. It would provide
> better customer service.
To do that, the post offices would have to be enlarged to be able to
supply storage area for all the parcels for all the people that aren't
home when the parcels were attempted to be delivered.
Al Smith
> "Al Smith"<inv...@address.com> wrote in message
> news:XvP_m.57901$Db2.31926@edtnps83...
>> lucreti...@fl.it wrote:
>>> On Wed, 30 Dec 2009 13:16:58 GMT, "Hawk"<kenham...@accesswave.ca>
>>> wrote:
>>>
>>>> Item was mailed via ExpressPost on Dec 23--mid day. Has a tracking
>>>> number,
>>>> and according to it, the item was accepted at the Fredericton Post
>>>> Office,
>>>> with an expected delivery date of Dec 30 No additional details. Item
>>>> had
>>>> better arrive today. I know it is Christmas time and all, but it takes
>>>> Canada Post Express a full week to get a parcel delivered from 6 hours
>>>> away??????????
>>>> Next time, I will use dog sled. No wonder the Americans laugh at us.
>>>>
>>> Why would the Americans laugh at us ? Their mail is fifty times
>>> worse.
>>
>>
>>
>> -Al-
>>
> OK--maybe I am/was a bit frustrated--but my best Christmas present is
> languishing is the mail.. Did not come today, even though they predicted it
> would.
>
>
Tell me about it. I'm still waiting for a harddrive I ordered from
Dell in November.
-Al-
Al Smith
> "> They laugh at us because we have all the best commedians.
>>
>> -Al-
>>
>
>
>
We're the best. It's one of our primary exports. I have no idea
why we are so funny, but we are.
-Al-
wmd
> Such is life. When I lived in Hammonds Plains and I happened to be
> out when UPS attempted a delivery, I to travel further than you to reach
> my parcel. It wasn't a big deal then and isn't now.
Think beyond the scope of your life, Brian. Those who need to rely on
public transit or their feet might think that it is a "big deal" to
access the depot in Burnside, especially at night.
Even for me, driving to Burnside and back is about a 40 km round-trip.
It isn't a huge deal, but I'd much prefer to drive the 10 km round-trip
to my local post office. It is certainly more of an inconvenience than
it needs to be!
wmd
wmd
> To do that, the post offices would have to be enlarged to be able to
> supply storage area for all the parcels for all the people that aren't
> home when the parcels were attempted to be delivered.
All of the parcels in Dartmouth area and east (I don't know where the
demarcation line would be on the Eastern Shore - hopefully not too far
out) go to the depot in Burnside. If those number of parcels were
distributed across a dozen Canada Post outlets, each site would receive
fewer parcels.
I'm sure there is a way to make it work. Unfortunately that would
provide superior customer service, and that isn't the way companies work
in 2010! :(
wmd
James Warren
> lucreti...@fl.it wrote:
>> On Wed, 30 Dec 2009 13:16:58 GMT, "Hawk"<kenham...@accesswave.ca>
>> wrote:
>>
>>> Item was mailed via ExpressPost on Dec 23--mid day. Has a tracking
>>> number,
>>> and according to it, the item was accepted at the Fredericton Post
>>> Office,
>>> with an expected delivery date of Dec 30 No additional details. Item
>>> had
>>> better arrive today. I know it is Christmas time and all, but it takes
>>> Canada Post Express a full week to get a parcel delivered from 6 hours
>>> away??????????
>>> Next time, I will use dog sled. No wonder the Americans laugh at us.
>>>
>> Why would the Americans laugh at us ? Their mail is fifty times
>> worse.
>
>
>
> -Al-
>
We need them Al to keep us from realizing how oppressed and duped we are.
Its all part of "the plan".
--
jw (a.k.a. Nagilum)
lharnish
Most times they leave a tag to pick the item up in Burnside. Only
once was an item redirected to the Young Street depot. Years ago, I
used to sell Pampered Chef and on at least two occasions they left the
parcels on my front step while hubby and I were both at work. These
were unsigned for and contained thousands of dollars worth of
product. We, or should I say Purolator, was very lucky that nobody
walked off with these items. I would assume they'd be on the hook
since nobody in my house signed for the items.
Al Smith
Gadzooks, you may be right.
-Al-
Al Smith
> On Thu, 31 Dec 2009 02:19:27 GMT, Al Smith<inv...@address.com>
> wrote:
>
>
>>> OK--maybe I am/was a bit frustrated--but my best Christmas present is
>>> languishing is the mail.. Did not come today, even though they predicted it
>>> would.
>>>
>>>
>>
>>
>> Tell me about it. I'm still waiting for a harddrive I ordered from
>> Dell in November.
>>
>> -Al-
>
>
> case. I ordered it November 27 and it was shipped in a timely manner.
> The problem was with Purolator who passed the shipment along to an
> "agent" in Fredericton and then basically lost it. It did show up but
> it was an exercise in frustration trying to track down whoever had it
> in their possession.
Sorry to hear you had so much trouble. I don't like to order
things over the Internet, because I never can be certain that I
will get the item. In this case, my computer came on time, but my
additional harddrive hasn't come yet. I've written two e-mails to
Dell. No human response. I got a form-letter message saying that
my order had been delayed, that they didn't know when it would
ship, and that no further action was required of me. In the second
e-mail, I asked them flat-out, "Where's my damn hard drive." The
shipping problem in your case is probably not Dell's fault.
-Al-
Brian Smith
All of this is fine, except that it has nothing what-so-ever to do with
Canada Post (which is what we were speaking about).
Brian Smith
>
> All of the parcels in Dartmouth area and east (I don't know where the
> demarcation line would be on the Eastern Shore - hopefully not too far
> out) go to the depot in Burnside. If those number of parcels were
> distributed across a dozen Canada Post outlets, each site would receive
> fewer parcels.
That only makes sense, as it is where the company's distribution centre
is located. If you don't like the drive to Burnside from the backwoods,
move closer to civilization. :^)
> I'm sure there is a way to make it work. Unfortunately that would
> provide superior customer service, and that isn't the way companies work
> in 2010! :(
How can you tell the future? It is still 2009.
Brian Smith
>
> Think beyond the scope of your life, Brian. Those who need to rely on
> public transit or their feet might think that it is a "big deal" to
> access the depot in Burnside, especially at night.
I doubt that people that live in the boonies, depend on public
transportation in the first place. Try to come up with a better
argument. :^)
> Even for me, driving to Burnside and back is about a 40 km round-trip.
> It isn't a huge deal, but I'd much prefer to drive the 10 km round-trip
> to my local post office. It is certainly more of an inconvenience than
> it needs to be!
Again, move into civilization or stop your whining, or better yet, stop
using a service that requires you to be home when you are not able to do
so. I'm sure that all you need to do is to arrange with one of your
neighbours to sign for the parcel. With Purolator and other similar
companies, all one has to do is leave a note on their door with
instructions for completing the delivery. This is not rocket science for
most people.
wmd
> I doubt that people that live in the boonies, depend on public
> transportation in the first place. Try to come up with a better
> argument. :^)
Why does it matter where someone lives? I didn't mention living in the
boonies in my argument, so please try to read correctly and keep up. :^)
Anyone who needs to rely on public transportation would probably find it
to be a major inconvenience to get to Burnside to pick up a parcel. I
understand that it isn't a big deal for you to hop into your Honda and
drive there, but my point is still valid for those who aren't so lucky
to own a car. Given the lacklustre bus schedules in HRM, especially
after rush hour, the whole affair would probably take a couple of hours.
> Again, move into civilization or stop your whining, or better yet,
> stop using a service that requires you to be home when you are not able
> to do so. I'm sure that all you need to do is to arrange with one of
> your neighbours to sign for the parcel. With Purolator and other similar
> companies, all one has to do is leave a note on their door with
> instructions for completing the delivery. This is not rocket science for
> most people.
I don't know why, whenever someone suggests that a company can do
better, you resort to calling the person a "whiner" and make
condescending remarks. Purolator is owned mostly by Canada Post. It is a
logical suggestion that they use postal outlets as drop-off points. It
would provide a superior level of customer service, probably without a
lost of cost involved.
As for using neighbours: why should people need to do that (even if they
could - you are assuming that at least one immediate neighbours is home
during the day, which isn't the case for everyone). Furthermore, not
everyone is close to all of their neighbours... in my case there are
only two who I'm close enough to that I'd feel comfortable asking them
to do such a thing (and, incidentally, both of them work during the
day!). I guess your theory isn't as simple as you suggest. Hmm.
Are you crankier than usual today, Brian? :^)
wmd
lharnish
Did you miss the posts where posters were comparing the Canada Post
outlets to the Purolator depots for those not home when deliveries
were made? I saw them and that's what I was responding to.
lharnish
> Unfortunately confirmation shows my order from Lands End was shipped
> UPS again ! Next time I shall have to try "I will only place this
And just why are you shopping at Lands End, an American not Canadian
company? I'm shocked after all the posts on how I shouldn't shop in
the USA and should support the Canadian economy. Tisk, tisk, just
kidding! I like the quality of the products provided by Lands End and
LL Bean. We just don't have these types of companies available here
in Canada so I understand the need to go stateside.
James Warren
> On Thu, 31 Dec 2009 13:35:50 GMT, wmd <wmd...@NOSPAMyahoo.ca> wrote:
>
>
>> Anyone who needs to rely on public transportation would probably find it
>> to be a major inconvenience to get to Burnside to pick up a parcel. I
>> understand that it isn't a big deal for you to hop into your Honda and
>> drive there, but my point is still valid for those who aren't so lucky
>> to own a car. Given the lacklustre bus schedules in HRM, especially
>> after rush hour, the whole affair would probably take a couple of hours.
>>>> Again, move into civilization or stop your whining, or better yet,
>>> stop using a service that requires you to be home when you are not able
>
> UPS again ! Next time I shall have to try "I will only place this
> never decide I don't like what they send, always order the correct
> size etc. It's my favourite way to shop, hate going to malls and big
> boxes but this is the down side I guess.
>
I was told once that they must ship UPS because they have a contract with
UPS that requires that all shipments be via UPS.
--
jw (a.k.a. Nagilum)
Brian Smith
>
> Did you miss the posts where posters were comparing the Canada Post
> outlets to the Purolator depots for those not home when deliveries
> were made? I saw them and that's what I was responding to.
You responded to my post which had nothing about Purolator mentioned in
it. If your response was posted to another post that referred to
Purolator it would have made sense in the great order of things.
Brian Smith
>
> And who do you think delivers large parcels for Canada Post ? ....and
> who do you think has controlling ownership of Purolator?
Well, I have received large parcels delivered by Canada Post. I have
also delivered large parcels for Canada Post while working for them.
Brian Smith
>
> Why does it matter where someone lives? I didn't mention living in the
> boonies in my argument, so please try to read correctly and keep up. :^)
You have said that you live outside of civilization in previous posts.
You also stated that a round trip from home to Purolator involved 40
kilometres, that places you out in the boonies. :^) I know you're only
a puppy, but your memory seems to be lagging. :^)
> Anyone who needs to rely on public transportation would probably find it
> to be a major inconvenience to get to Burnside to pick up a parcel. I
> understand that it isn't a big deal for you to hop into your Honda and
> drive there, but my point is still valid for those who aren't so lucky
> to own a car. Given the lacklustre bus schedules in HRM, especially
> after rush hour, the whole affair would probably take a couple of hours.
Or days, given that the buses don't run through Burnside at convenient
times (so I have been told). It's all irrelevant in that one can have
the delivery rescheduled.
> I don't know why, whenever someone suggests that a company can do
> better, you resort to calling the person a "whiner" and make
> condescending remarks. Purolator is owned mostly by Canada Post. It is a
> logical suggestion that they use postal outlets as drop-off points. It
> would provide a superior level of customer service, probably without a
> lost of cost involved.
>
> As for using neighbours: why should people need to do that (even if they
> could - you are assuming that at least one immediate neighbours is home
> during the day, which isn't the case for everyone). Furthermore, not
> everyone is close to all of their neighbours... in my case there are
> only two who I'm close enough to that I'd feel comfortable asking them
> to do such a thing (and, incidentally, both of them work during the
> day!). I guess your theory isn't as simple as you suggest. Hmm.
It isn't my fault that you haven't made friends with your neighbours.
Country folk are normally friendly with their neighbours than city people.
> Are you crankier than usual today, Brian? :^)
No more than usual. It's just when people can't plan ahead or think of
simple solutions that it annoys me that they are allowed out by
themselves without supervision. :^)
Brian Smith
>
> Quiet down Smith ! They tried to deliver three times but I was
> always out - - even though I called them and they agreed delivery
> would be at such and such a time and I waited, they delivered in the
> end yet again when I was out. I've given up trying to call their
> 1-800 number, waste of time. Contrary to what RW and Schooner like
> to claim they know, I am out a great deal of the time, not here in my
> 'basement apartment all alone' lol
The fact that you can't wait for them to show up, is wasting their time
while making them late with their other deliveries. Which is probably
why they are late getting to your home, because of other people doing
the same thing to them.
wmd
>> Are you crankier than usual today, Brian? :^)
>
> No more than usual. It's just when people can't plan ahead or think
> of simple solutions that it annoys me that they are allowed out by
> themselves without supervision. :^)
So opining that a company should do better for its customers is somehow
wrong, because people ought to be able to "plan ahead or think of simple
solutions".
Tell me, Brian: when I schedule a new delivery, can I ask for a specific
time? I'll answer my own question - no, you can't. Hmm... that "simple
solution" didn't work, although I did attempt to "plan ahead".
I have three neighbours within sight of my house. Two of them work
during the day, and the third has very unusual hours, coming and going
at various times. Darn it... what to do, what to do.
I guess I could take a day off. I have two choices: either take a day
off without pay (which is financially illogical), or claim a sick day
(which is unethical). Either option is kind of extreme, just to accept a
package. Damn... another "simple solution" gone, even though this does
fall into the "plan ahead" category.
I could sell my house and move into the city, so that the Burnside depot
isn't so far away. That is certainly "planning ahead", but it is hardly
a "simple solution".
I guess I'll just need to go to Burnside to get the package. Planning
ahead didn't work, nor was there a simple solution. Too bad the company
doesn't drop off at one of the three or four postal outlets between my
house and Burnside. That would provide better customer service. I am
paying for the shipment, after all!
wmd
wmd
> Wrong again. I called the 1-800 number, ascertained they would be
> here in the morning, waited in til noon (when I had told them I would
> go out) and they showed up at 4pm according to the slip. Not
> helpful at all.
But Sheena, clearly you are still wrong. Brian Smith says so! You
clearly didn't "plan ahead" well enough to be home for the entire day! ;)
wmd
Rob
> Well, I have received large parcels delivered by Canada Post. I have
> also delivered large parcels for Canada Post while working for them.
Tubby Smith was a Poste? Actually Tubs, that would explain a lot.
Brian Smith
>
> So opining that a company should do better for its customers is somehow
> wrong, because people ought to be able to "plan ahead or think of simple
> solutions".
>
> Tell me, Brian: when I schedule a new delivery, can I ask for a specific
> time? I'll answer my own question - no, you can't. Hmm... that "simple
> solution" didn't work, although I did attempt to "plan ahead".
>
> I have three neighbours within sight of my house. Two of them work
> during the day, and the third has very unusual hours, coming and going
> at various times. Darn it... what to do, what to do.
>
> I guess I could take a day off. I have two choices: either take a day
> off without pay (which is financially illogical), or claim a sick day
> (which is unethical). Either option is kind of extreme, just to accept a
> package. Damn... another "simple solution" gone, even though this does
> fall into the "plan ahead" category.
>
> I could sell my house and move into the city, so that the Burnside depot
> isn't so far away. That is certainly "planning ahead", but it is hardly
> a "simple solution".
>
> I guess I'll just need to go to Burnside to get the package. Planning
> ahead didn't work, nor was there a simple solution. Too bad the company
> doesn't drop off at one of the three or four postal outlets between my
> house and Burnside. That would provide better customer service. I am
> paying for the shipment, after all!
You could also have the parcel delivered to you at work or somewhere
more convenient for you to pick it up on your way home. IF it would fit
in your car. :^)
Al Smith
> On Thu, 31 Dec 2009 04:35:23 GMT, Al Smith<inv...@address.com>
> wrote:
>
>
>>> It was Dell I ordered my computer from. They weren't the problem in my
>>> case. I ordered it November 27 and it was shipped in a timely manner.
>>> The problem was with Purolator who passed the shipment along to an
>>> "agent" in Fredericton and then basically lost it. It did show up but
>>> it was an exercise in frustration trying to track down whoever had it
>>> in their possession.
>>
>>
>> Sorry to hear you had so much trouble. I don't like to order
>> things over the Internet, because I never can be certain that I
>> will get the item. In this case, my computer came on time, but my
>> additional harddrive hasn't come yet. I've written two e-mails to
>> Dell. No human response. I got a form-letter message saying that
>> my order had been delayed, that they didn't know when it would
>> ship, and that no further action was required of me. In the second
>> e-mail, I asked them flat-out, "Where's my damn hard drive." The
>> shipping problem in your case is probably not Dell's fault.
>>
>> -Al-
>
>
>
> In my case, it definitely wasn't Dell but it certainly is in your
> case. There's definitely a communication problem with them which is,
> at least in part, caused by the fact that they contract out support to
> a third world country to folks whose English is poor.
>
> When I first called them, I did get someone who understood my issue
> and acted promptly to track down my merchandise and get it to me
> quickly. When I e-mailed them back after it had arrived, it became a
> real comedy of errors. About a week later, I received a form e-mail
> saying the shipment had been lost. When I sent them a copy of my
> e-mail reporting that it had been received, I thought it was finished
> but last week I received a call from Purolator saying that Dell had
> issued a claim against them so I told them it HAD been received, that
> Dell knew this and that I would send them ANOTHER copy of the
> "merchandise received" e-mail.
>
Wow. Somebody messed up at Purolator.
-Al-
wmd
> You could also have the parcel delivered to you at work or somewhere
> more convenient for you to pick it up on your way home. IF it would fit
> in your car. :^)
With a potential delivery period of 8am to 7pm, having the package
delivered to my workplace would be impractical and inconvenient. If they
showed up during the workday it would be fine, but there is no guarantee
of this.
My point is, Brian, that your suggestion that there are always simple
solutions to problems like this is shortsighted. In my life as in yours,
it isn't *really* a problem - we can hop in our cars and drive to
Burnside. An annoyance, perhaps, but not a "problem".
Still, I'm sure it isn't as simple for everyone. The suggestion that
Purolator should utilize postal outlets is fair and reasonable. It would
make the service more convenient and accessible for all of us, and
perhaps a lot more convenient and accessible for some folks than others.
wmd
Brian Smith
>
> With a potential delivery period of 8am to 7pm, having the package
> delivered to my workplace would be impractical and inconvenient. If they
> showed up during the workday it would be fine, but there is no guarantee
> of this.
Maybe you just can't see that it is simple. Unless a person works or
lives in the remote reaches of the province, there is guaranteed
delivery before noon with Purolator.
> My point is, Brian, that your suggestion that there are always simple
> solutions to problems like this is shortsighted. In my life as in yours,
> it isn't *really* a problem - we can hop in our cars and drive to
> Burnside. An annoyance, perhaps, but not a "problem".
But it is simple.
> Still, I'm sure it isn't as simple for everyone. The suggestion that
> Purolator should utilize postal outlets is fair and reasonable. It would
> make the service more convenient and accessible for all of us, and
> perhaps a lot more convenient and accessible for some folks than others.
Perhaps you think it is fair, but if they haven't done it, there is a
reason they aren't willing to change their method of operation. Could it
be because there isn't a demand large enough for it to be changed?
wmd
> Maybe you just can't see that it is simple. Unless a person works or
> lives in the remote reaches of the province, there is guaranteed
> delivery before noon with Purolator.
Do all shippers offer that service? I don't know if it possible with
Dell. They offer next business day service, but they don't mention a
specific time. Furthermore, there would be the associated increased cost
of such a service. It seems you are suggesting that the customer needs
to go out of their way to allow the company to do their job, despite the
fact that the customer is paying for the service in the first place!
> But it is simple.
To you and me, with our luxuries, yes. Not necessarily so for everyone.
> Perhaps you think it is fair, but if they haven't done it, there is
> a reason they aren't willing to change their method of operation. Could
> it be because there isn't a demand large enough for it to be changed?
It might be that there isn't a large enough demand, although I truly
doubt it. I'd wager most anyone would prefer a shorter distance to
travel to pick up a parcel - that just stands to reason!
More likely, there is some reason why they don't offer this service
based on cost, logistics, or something else. Customer service mightn't
be the top consideration. Purolator wouldn't be the first company to
base their business decisions not on what is best for the customer, but
what is best for them.
Do you run your own business? Is that why you are always so sympathetic
to business practices and oppositional to any suggestion that businesses
can do better? You postulate such high expectations of societal
behaviour, except for businesses. I find that puzzling.
wmd
Jack
>
> Perhaps you think it is fair, but if they haven't done it, there is
> a reason they aren't willing to change their method of operation. Could
> it be because there isn't a demand large enough for it to be changed?
I'm expecting a few packages from the US, Aussy & Hong Kong, all coming
in via respective mail services. I've been tracking these since they
were picked in those countries. 2 of them showed they were on the truck
"out for delivery" yesterday (31 Dec). I stayed home all day..they were
a no show. Last evening I go online to see what the official status
is...get this..they say they were here at 1500 and no one was
home...BULL Fucking Shit...the lazy union fucks wanted to take off
early..so they lied...
There...Rant over...
Ice Age
> BULL Fucking Shit...the lazy union fucks wanted to take off early..so they lied...
> There...Rant over...
You are going to die prematurely from a stoke, Jack-O. Really.
All of your problems in life are not caused by unions, Pierre Trudeau
and the failure of North America to listen to Joe McCarthy and Richard
Nixon. Calm down and take a union made pill supplied by your socialized
EX:military medical plan.
Ice!
Jack
Not at all...I understand it's NY's Eve...but for them to blatantly lie
about it...thats what irks me. I don't need a pill...by venting, thats
all the therapy I need.
Ice Age
>
> Not at all...I understand it's NY's Eve...but for them to blatantly lie
> about it...thats what irks me. I don't need a pill...by venting, thats
> all the therapy I need.
Well, Jack-O, I guess you meant your OP was made on New Year's Eve,
but in case not, it's now 12:24 on 2 Jan 2010.
If you just need to yell and type nasties and be vulgar, that's
fine to, regardless of the date. I still say your EX:Military medical
plan provides you with pills (needed or not) and certainly the medical
coverage you used for treatment when on vacation in the USA last year
was provided by the socialist medical plan hatched by the NDP and
Liberals. If you *really* believed what you say, you would have paid
your own medical expenses out of your own pocket, and not charged it
against the Canadian socialist medial system you criticize at every
chance. You wouldn't suck off the socialist tit, would you? No!
Did you pay for it yourself, or did you use the socialized Canadian
medical system? Yes or no, Jack-O?
Ice!
Wayne Hines
> Brian Smith wrote:
>
>> Maybe you just can't see that it is simple. Unless a person works
>> or
>> lives in the remote reaches of the province, there is guaranteed
>> delivery before noon with Purolator.
>
> Do all shippers offer that service? I don't know if it possible with
> Dell. They offer next business day service, but they don't mention a
> specific time. Furthermore, there would be the associated increased cost
> of such a service. It seems you are suggesting that the customer needs
You could find out by visiting the various couriers' websites. I can't
remember if Purolator or Fedex brought our Dell computers. We did receive
a phone call a couple of days before delivery saying we would get the
parcel before 5pm on a particular day.
Deliveries in our area of beautiful downtown New Minas depend on the
drivers and volume. CanPar is usually around 10am but may be later if
there are a lot of stops or it's a substitute driver. Canada Post is
generally 10:30am to 1pm. DHL is 11:30am to 12:30pm, Fedex and Purolator
are both around noon. Sameday/UPS was generally around 12:30.
gwh
Wayne Hines
I don't think the contract carriers who deliver parcels are union members.
gwh
Brian Smith
>
> Do all shippers offer that service? I don't know if it possible with
> Dell. They offer next business day service, but they don't mention a
> specific time. Furthermore, there would be the associated increased cost
> of such a service. It seems you are suggesting that the customer needs
> to go out of their way to allow the company to do their job, despite the
> fact that the customer is paying for the service in the first place!
It's not the shippers that offer the service it is the delivery service
that offers that service. If the customer wants the item they ordered
then the customer will pay for the delivery.
> It might be that there isn't a large enough demand, although I truly
> doubt it. I'd wager most anyone would prefer a shorter distance to
> travel to pick up a parcel - that just stands to reason!
One can (usually) easily combine a number of errands into one trip,
even people who only frequent paved roads once a week would be able to
make the jaunt to pick something up if they truly wanted it for their use.
> More likely, there is some reason why they don't offer this service
> based on cost, logistics, or something else. Customer service mightn't
> be the top consideration. Purolator wouldn't be the first company to
> base their business decisions not on what is best for the customer, but
> what is best for them.
That is part of the "me" generation equation.
> Do you run your own business? Is that why you are always so sympathetic
> to business practices and oppositional to any suggestion that businesses
> can do better? You postulate such high expectations of societal
> behaviour, except for businesses. I find that puzzling.
I have in the past and have years of experience in providing what the
majority of clients want, I also know what I want in regards to customer
service and realize that all businesses do not offer that level of
service. The ones that do, receive my business, while the ones that
don't attain those levels do not conduct business with me, it's a pretty
simple concept and it works.
Brian Smith
>
> The parcel I was speaking about came mid-afternoon all three times,
> when I could not be there. Morning and it would have been fine.
> Anyway, in future I will have them deliver to my daughter, that way
> they can play in slower, downtown traffic and she will drop it off to
> me on her way home.
They have trucks all over the city/province/country, so for them to
"play in slower, downtown traffic" isn't an issue to or for them,
Sheena. It's just part of their daily work schedule.
Jack
Ice..you truly are a retard..and yes I am being kind....
Brian Smith
>
> Even though I spoke to UPS, stayed in all morning because they swore
> they would deliver in the a.m., no go, they still came late afternoon
> before I was home!
>
> I disagree entirely with Brian, they make zero effort to accommodate
> any of their customers, I realise the bigger customer is the sender,
> but the sender soon becomes aware the sendees are not happy and where
> will that leave the courier company ? Way to reduce your business I
> reckon.
"Sendees"? Have you ever heard of the real word, receivers? It's a pity
you have no comprehension of how delivery businesses operate in real
life, not just in your narrow "me first" world.
Brian Smith
>
> Guaranteed delivery is between 8:00 - 4:00 any time I've received a
> parcel via Purolator. They won't pin it down any more than that.
You might want to check out the reality of Purolator's service. I'll
make it easy for you, here's the page that spells the facts out in print
from their web site. http://www.purolator.ca/products_services/
It appears that it is pinned down better than you are saying.
Brian Smith
>
> Even though I spoke to UPS, stayed in all morning because they swore
> they would deliver in the a.m., no go, they still came late afternoon
> before I was home!
>
> I disagree entirely with Brian, they make zero effort to accommodate
> any of their customers, I realise the bigger customer is the sender,
> but the sender soon becomes aware the sendees are not happy and where
> will that leave the courier company ? Way to reduce your business I
> reckon.
Further to the link to Purolator's TOD, here is DHL's TOD
http://www.dhl.ca/ca/wfServices.aspx and UPS's TOD
http://www.ups.com/content/ca/en/shipping/time/service/freight_next_day.html?WT.svl=SubNav
Zero attempt is a pretty wide brush to paint businesses with that
obviously have levels of service to satisfy most if not all of their
customers.
wmd
> It's not the shippers that offer the service it is the delivery
> service that offers that service. If the customer wants the item they
> ordered then the customer will pay for the delivery.
Dell offers free standard delivery (built into the price of their
systems, no doubt). In the past ten years I've ordered six or seven
items from Dell, and only once have I been home to accept shipment.
Is that Dell's fault? No. Is that Purolator's fault? No. I'm not blaming
them for their delivery practices. What I am suggesting is that
Purolator *could* make it easier on their customers by using the postal
offices that *already exist*. Purolator is 91% owned by Canada Post. I'm
sure they could make it happen!
> One can (usually) easily combine a number of errands into one trip,
> even people who only frequent paved roads once a week would be able to
> make the jaunt to pick something up if they truly wanted it for their use.
Of course.
> That is part of the "me" generation equation.
Many people today bemoan the decline in customer service. I think even
you, Mr. Practicality, has bellyached on occasion about the lack of
customer service standards at some companies. So how is it that by
suggesting a company provide better customer service, you equate that to
a "me" generation tactic?
I'm not suggesting that they provide a specific delivery time.
I'm not suggesting that they call me before they deliver my package.
I'm not suggesting that they move Heaven and Earth trying to find me.
I'm just suggesting that Purolator use local Canada Post outlets as
depots when they can't deliver to my home. Good God, how SELFISH a thing
to request!!! lol
wmd
Ice Age
>
> Ice..you truly are a retard..and yes I am being kind....
A retard? I dunno, Jack-O. Possibly. But I am not hypocritical.
I believe in social programs and our Canadian way of life, and I make
use of it when necessary. I think anyone who dumps on Medicare and the
political parties that brought it about, and praises those who would
take it away (as Stephen Harper surely will if he ever gets a majority)
ought to pay their own way. Not because they have to, but because they
believe it is the right thing to do. Set an example for the rest of us.
Why curse a government that is liberal and socialist, and yet take the
medical benefits they provide? Why not do a little insider trading and
make a $1M so you can pay your own way?
Ice!
Brian Smith
>
> Dell offers free standard delivery (built into the price of their
> systems, no doubt). In the past ten years I've ordered six or seven
> items from Dell, and only once have I been home to accept shipment.
Of course the delivery charge is built in to the final price of the item.
> Is that Dell's fault? No. Is that Purolator's fault? No. I'm not blaming
> them for their delivery practices. What I am suggesting is that
> Purolator *could* make it easier on their customers by using the postal
> offices that *already exist*. Purolator is 91% owned by Canada Post. I'm
> sure they could make it happen!
Anything is possible. However, is it likely to happen? Odds are it's
not, as it hasn't happened yet.
> Many people today bemoan the decline in customer service. I think even
> you, Mr. Practicality, has bellyached on occasion about the lack of
> customer service standards at some companies. So how is it that by
> suggesting a company provide better customer service, you equate that to
> a "me" generation tactic?
I have complained about the lack of customer service, however, I have
ceased conducting business with companies that do not give the level of
service I am looking to have provided.
> I'm not suggesting that they provide a specific delivery time.
They do have TOD guarantees, see my responses to Donna and Sheena for
the links to their company web sites.
> I'm not suggesting that they call me before they deliver my package.
That can be an option, I know because I have had the driver call me
thirty minutes (approximately) before his arrival so that I could be
home to receive the parcel.
> I'm not suggesting that they move Heaven and Earth trying to find me.
Isn't it go east and turn right and then further away from
civilization. LOL!
> I'm just suggesting that Purolator use local Canada Post outlets as
> depots when they can't deliver to my home. Good God, how SELFISH a thing
> to request!!! lol
Perhaps make the suggestion to Purolator or Canada Post and see if they
receive your suggestion in a favourable light. Not much sense making
suggestions or complaints here where no one is able to make the change
in their business plan.
wmd
> You could find out by visiting the various couriers' websites. I can't
> remember if Purolator or Fedex brought our Dell computers. We did receive
> a phone call a couple of days before delivery saying we would get the
> parcel before 5pm on a particular day.
Of the half dozen or so Dell products I've purchased over the years, all
have been shipped by Purolator. I also received a Win7 upgrade from Dell
just a few weeks ago, and that arrived by Purolator as well. Now, I will
say that the shipment might originate with UPS --- I know that the Win7
discs did. Purolator must be one of UPS's local contractors.
In the case of one delivery last summer, the shipment was handled by
Purolator, but they used a third-party courier service (Sameday, perhaps
- I can't remember for sure). I know only because that was one of the
rare times I was actually home to receive a shipment... perhaps the only
time I've received a shipment at home.
> Deliveries in our area of beautiful downtown New Minas depend on the
> drivers and volume. CanPar is usually around 10am but may be later if
> there are a lot of stops or it's a substitute driver. Canada Post is
> generally 10:30am to 1pm. DHL is 11:30am to 12:30pm, Fedex and Purolator
> are both around noon. Sameday/UPS was generally around 12:30.
Shipments here seem to arrive after lunch, but the exact hour is
inconsistent. The delivery for which I was home last summer arrived at
around 5:30. A few weeks ago when they attempted to deliver the Win7
discs, one of the slips had a mid-afternoon time (2:something) and the
other was around 4:00.
I've never received a call before they try to deliver - but, I'm not
home so maybe they do phone! lol They don't leave a message if they do
call.
wmd