How To Unlock Windows Phone With Broken Screen
Francesc Benjamin
I have a (Lumia 950XL) Windows phone 10 and the TeamViewer app is not working with any of the versions available on the site... i've tried everything and nothing solves.
I need too much of this app working because my device broke the screen and then I use the app to continue using some features of the device.
Could someone help me (@Esther) with some solution to access my phone through Teamviewer?
I've been using teamviewer for a long time, both to access my cell phone through my PC and vice versa. Until a while ago, the cell phone had a broken screen, everything worked fine, but since then it stopped, says that the version is different or has an unknown error.
On my phone I have installed TeamViewer QuickSupport which stopped at version (12.3.77644 QS) and on my PC I tried to use all download versions available on the website, as well as the Windows Store app.
I can still use the device through an adapter, where I connect a mouse, keyboard and monitor, however some apps only work when accessed through TeamViewer. Not to mention that it is much more practical that I access via teamviewer is much faster and more practical and I will also be able to continue using all the features of the cell phone.
sorry for the delay to reply, but had not seen your post. I have on my Pc the most current version to 15.6.7, but I also tested with several old versions available for download on the TeamViewer website, but none of the ones I tested establish the connection with version 12.3.77644 QS.
The error presented is always the same: Version out-of-date: Update the remote TeamViewer - The remote TeamViewer is running an ol version which is out of date. Therefore you cannot connect to this version anymore. Your connection partner can update TeamViewer by clicking on "Help" - "Check for new Version".
I really need this because the phone (Microsoft - Lumia 950 XL) has an excellent camera and I need to record some videos on it, and as it is with the screen broken and there is nowhere to fix it I need this app working again.
One of the things I 'do' is roundups of cases for the various smartphones. For example, here for the Galaxy S21 Ultra and here for the iPhone 12 Pro Max. I couldn't countenance using any of these 2020/2021 smartphones without wrapping them in TPU - which got me thinking. I can't remember ever using ANY Windows phone in a case. Why would modern phones be so different in terms of carrying and casing, I wondered?
In fact, the reasons aren't complicated or earth shattering - and they have nothing to do with the OS per se. But they are worth sharing, if only to make the average AAWP reader think "Oh yes, me too"!
From 2012 until 2017, a Windows phone had my main SIM in and went everywhere with me. From Lumia 920 to 1020 to 930 (briefly) and then 950 XL, cases were a long way from my mind. In contrast, most modern phones away from the budget end of the market - think 250 or more - absolutely require a case day to day because either/or:
Often both, as in the case of the two phones linked above. Replacing the screen or back glass of a typical metal and glass 'sandwich' design is horrifically expensive. In the extreme, the replacing a cracked screen on my iPhone 12 Pro Max would cost 316 and replacing the rear glass would cost an incredible 566! Although costs for most phones are slightly cheaper, you can easily see why a 10 TPU case to help with grip and provide some protection for impact on the ground is a very, very good idea. (If you'd like to see yet more case roundups, here are mine for the iPhone 12 Pro, the Pixel 4a 5G, the Pixel 5, and the Sony Xperia 1 II.)
As a side note, there was indeed one Windows phone which I couldn't use without a case. It's the Alcatel IDOL 4 Pro and I still have it in front of me. It's so slippery with its glass back that it - quite literally - slides off a flat desk and onto the floor. So when on the desk, the naked phone has to be wedged on top of something uneven or soft! The solution with this is indeed to have a case and I did a round-up here. As we know from modern iOS and Android phones, it's the glass back that's the killer.
Begging the question of why manufacturers persist with the thinking that more glass is better, that more glass is more premium. Maybe a glass sandwich does indeed cost more, but I'd argue that it's a functionality downgrade. Witness the superb Galaxy S20 FE recently, with everyone praising its value proposition and its plastic back.
Lumia 1520-aside, most of the Lumias I've used have been sensibly sized - or what modern 2021 users would call 'compact'! I realise that materials were a dominant factor in going caseless, but having phones which could safely be gripped in one hand, even walking or jogging, also made a difference. My rule of thumb is that one should be able to close a hand around a phone and the thumb and middle-finger should be able to touch. Larger than this and any grip won't be complete. And yes, I realise that my current iPhone 12 Pro Max fails this test - which is why it lives 24/7 in a case! (I also realise that my 950 XL fails this test, but then the aforementioned materials and changeable backs ameliorated things here.)
Purchase price can't be ignored here. At launch, back in 2013 or so, even the flagship Lumia 1020 was 'only' 550, while today's top end models are regularly over 1000. Yes, there's inflation to consider, but not to that degree. Phones genuinely can be more expensive nowadays - and yet more fragile across the board.
When you spend 1200 on a smartphone and then realise that what you're holding in your hand, a mere metre above cold hard tarmac or concrete, is innately fragile and liable to smash expensively when the two come into contact, the decision to invest another tenner or so in a layer of shock-absorbing plastic case is easy.
When your Lumia (of the time) cost, say, 300, and when the materials and size are such that a drop is less likely and any contact is unlikely to be fatal, then the decision to case the phone is/was very different.
Bringing things back to the current day, it's not just that Galaxy S20 FE, there are in fact many really decent phones under 500 with plastic construction still. They don't cost the earth and when they hit the dirt, they err... bounce!
So, my phone screen is broken and there are multiple horizontal stripes on it. It looks like it is glitching out and it seems the touch is normal, there is no problem sensing your finger, the only problem is the view. This is an example of what it kinda looks like:
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The only method I can think of is using some ADB magic. But if your screen is completely broken, there is no way of allowing a connection between your computer and the device. If by chance you have ever enabled debugging over USB in your phone, try to find the same computer you used when first enabling it, this can be your only chance.Depending on the Phone vendor additional methods can be available, but they usually involve downloading some app and, again, authorizing connection over Wi-Fi, USB or whatever.If you really need those files, the only way out might me fixing your screen.
Check the vendors fine print. If purchased through the vendor and registered with the vendor may have certain stipulations. If purchased through a retail outlet and registered with the vendor may have different stipulations. Depending on the cost of replacement, it could be worth just replacing the device then dealing with the grief and aggravation of trying to get warranty repair depending on how long ago the purchase was made.
In general if thee is a pressure break then no. This can be below the glass screen. If the screen just went black then more than likely they will replace under warranty. Most manufacturers replace and do not repair. SO I advise take any critical data off the phone.
Can anyone advise me on how I could retrieve contacts from a Nokia with a broken screen? - can I download some software onto my computer that can then retrieve contacts from the phone? I have bought a replacement iphone so dont want to pay to get the screen fixed. Many thanks
This article from Microsoft Answers might help. A lot will depend on whether you can start the phone and whether the problem is just that the display is broken or whether there's more to it and the internals aren't working either. The article does, though, say "With Windows Phone, all your contacts are stored in the cloud.", which is what you want to hear. Even if you can't access them on the phone, it sounds as though they aren't lost altogether. The same paragraph provides a link to how to access your contacts in the cloud.
Editewd to add: I've assumed that this is a Windows Phone device. If it's an older Symbian device, you need Nokia PC Suite and there are various downloads for it. They're all independent sites, so be careful.
If you sync contact to Cloud server, the best way is restore from backup, or you can restore from sim card if you store contacts on it before. If you did not create any backup, you can try third-party tool, may be it can help you to recover Android contacts.
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