Hi Jerry,
The ADC overload usually means your LNA gain is set too high. If you are using Thetis, please follow the videos found on You Tube for proper setup. The attenuation should be set at 0 and the model should be Hermes-Lite. If you are still experiencing problems, please try other software like Quisk or Spark SDR to confirm if it is a hardware issue or software setup issue.
Regarding the scratches, can you please post a picture? Also, do you think the scratches occurred during shipping or existed when sent by Makerfabs?
73,
Steve
kf7o