The Player's physical appearance isn't seen in-game, and any surfaces that would reflect their appearance instead show a shadow. Chapter 2's files reveal that The Player is represented in-game by a faceless yellow mannequin with a spherical head, reused from the Grab Pack Training video. The Player has not yet talked and the only known information about them is that they were formerly an employee for Playtime Co. However, before The Hour of Joy occurred, they either left their job, retired, were replaced by another employee, or fired. When their GrabPack is pulling a heavy object, The Player can still move around with ease. During the vent chase, they're shown to be agile in their movements, being able to turn around corners, enter lower parts of the vents, and even run quickly while still holding the GrabPack.
The Player is a determined individual, returning to the factory where people disappeared a decade ago and continuing to see their journey through. Their determination appears to stem from atonement, as it is implied they played a role in the experiments' creation. They are very intelligent, as they effectively utilize the environment to their advantage, whether it's for traversal purposes, solving puzzles, or fighting back against monsters. The Player's flight-or-fight instinct is more inclined to flight rather than fight, often running away from monsters and only fighting back when cornered and given a chance.
The Player used to be an employee at Playtime Co. when the company was active, but at an unknown time, they were presumably retired or laid off by the company because they either left their job to work at another company that makes more money, were replaced by another employee, or were fired. They likely left the company more than 10 years before their return in 2005.
In 2005[2], The Player receives an anonymous letter inviting them back to the factory to find the company's staff, with a drawing of a poppy, representing the location they must find. A yellow VHS tape, featuring a tempered version of a Vintage Poppy Commercial, is also included with the message. After watching the VHS tape, The Player decides to return to the factory to find their missing coworkers and friends.
After walking through an unsettling hallway, The Player enters the Warehouse, where they have to find 4 power cells to activate the crane and collect the GrabPack's second hand. They enter the conveyor belt that transfers toy parts to the Make-A-Friend machine and fix the power to enable the conveyor to move. Once they arrive, they restore power to the Machine to make their own Cat-Bee.
The Player places their toy in the scanning device to unlock the door, but instead of leaving, Huggy Wuggy emerges, forcing them to flee into the Ventilation Shaft next to the Make-A-Friend machine. Unfortunately, Huggy enters the vents and gives chase, trying to catch and kill them. Once The Player leaves the vent, the exit closes behind them, and they pull down a box from above them to break the bridge to stop Huggy from reaching them. Though they land safely on a catwalk, Huggy strikes the railing and falls into the facility's abyss, slamming into several pipelines, leaving behind dark red blood splatters.
Finally, they approach the door with a large poppy mural painted around it. Inside, they find Poppy Playtime herself resting in a glass case. After opening the case door, the lights flicker as Poppy's eyes open, and The Player inexplicably passes out, with a confused but thankful Poppy saying, "You opened my case."
After regaining consciousness, The Player explores a new area of the factory, utilizing their GrabPack to traverse chasms and crumbling floors. After entering Elliot Ludwig's Office, they find Poppy in the Backrooms. Poppy, in response to their rescue, decides to help them escape via the Game Station located deep under the facility. This plan is soon set back, as Mommy Long Legs assaults and snatches Poppy, forcing The Player to drop down to attempt to save her. Once in the station, Mommy Long Legs confronts them, tearing off their Red GrabPack Hand and stating that to escape, they must play three games that become increasingly more difficult.
After creating a Green Hand in the Molding Room, they enter the first game, Musical Memory, a "Simon Says"-like game where The Player has to select the correct buttons before a starving Bunzo Bunny reaches them. This gradually gets faster until the game malfunctions, forcing them to hit the emergency stop button. After Mommy gives them the first Train Code fragment, they briefly enter the Rejected Room before returning to the Game Station.
The second game is Wack-a-Wuggy, a game similar to "Whack-a-Mole", where The Player must hit the Mini Huggies with their GrabPack as they're coming out of holes in the walls. After they receive the second Train Code fragment from Mommy, they enter the Cart Corridors. Entering the corridors again, The Player comes up to a closed gate. In the distance, Kissy Missy appears, walking in a similar manner to Huggy Wuggy. Kissy stares at them for a few seconds before glancing at a nearby lever. She pulls down on it, but her hand slips off before attempting it a second time and successfully pulling it. As the gate slowly rises back up, Kissy turns away and disappears into the darkness. After this incident, The Player returns to the Game Station with the help of Barry.
However, Poppy, witnessing The Player's outstanding agility and intelligence, deems that they are "too perfect to lose", and changes the train's direction at the last second. Poppy then states she had "so much time to think and reflect", and that together, they can "set things right." Before she can finish, the sound of a digital alarm clock cuts her off, leaving her with only enough time to exclaim "What-?" before the audio is cut off. The Train begins to accelerate at an alarming pace. The Player attempts to use the emergency stop, but the Train derails and crashes, and they black out, but not before seeing a sign for Playcare.
After the train crash, The Player is recovered and thrown down a tube by CatNap, landing in a Trash Compactor. They quickly escape and make their way through a series of maintenance tunnels, discovering a phone ringing in the distance. They find themselves communicating with an unknown, but evidently young, figure named Ollie, who promises to guide The Player while explaining the ongoing situation. The Player proceeds to enter Playcare through Elliot's Express, listening to a speech made by Elliot Ludwig that introduces his ideologies and thoughts during the creation of Playcare.
Upon arrival, they find their path blocked by Red Smoke. With no other choice, they enter the hallway, inhaling the sinister gas and falling into a hallucination. They make their way through a maze of seemingly endless corridors, while also coming upon audio recordings that claim an eviscerated child had been found on Elliot Ludwig's estate. One radio, separate from the rest, repeats a peculiar and damning message. While continuing through, The Player comes across several messages carved in surfaces: "Guilt Haunts You", "Happy and fun, why was it done?". The Player reaches the end of the winding corridors, where a room with dirty beds and a VHS player resides. They watch a Welcome To Playtime tape welcoming employees to the Playtime Co. factory, which slowly becomes increasingly disturbing, calling out The Player specifically for returning and mocking them for not being present on August 8th, 1995. The tape ends with a distorted, twisted version of Huggy Wuggy crawling out of the television and eating The Player. They wake up in the real Home Sweet Home, where they obtain an invaluable Gas Mask.
After activating Home Sweet Home's generator and leaving, The Player reunites with Kissy Missy and Poppy Playtime, the latter stopping the former from attacking them. While restoring the Sky Dome's backup power, Poppy explains her motives: She intends to kill The Prototype, the leader of the vengeful experiments. She instructs The Player to wait for Ollie's call before departing. Ollie sends them to the School, the only place CatNap avoids. Inside, The Player encounters Miss Delight, who slowly threatens them through the PA system. They successfully activate the backup generator; however, Miss Delight destroys the generator before chasing them through various corridors and classrooms. Upon nearing the School's maintenance exit, The Player crushes the teacher's head with a metal rolling gate, instantly killing her.
Ollie then sends The Player to the Counselor's Office as their final objective, where they find and watch a tape of a warning issued to Playtime Co. employees on August 8, 1995, notifying of a hostile force and to evacuate, before corrupting to reveal the sinister message: "Open the doors. The Hour of Joy has begun." The Player briefly returns to the caverns as they make their way through the Counselor's Office. As they enter a Red Smoke-infested area while trying to power the building, The Player is attacked by CatNap, who knocks the Gas Mask off their face and sends them into a dream-like state. There, Poppy asks The Player some rhetorical questions with various shadowy visions of children in Playcare appear, with the Huggy statue appearing briefly before a vision of the Prototype reaching through the Huggy statue's ceiling ends the dream. After recovering from the hallucination and rerouting the Counselor's Office backup power to the statue, Ollie gives The Player the final battery required to power the Gas Production Zone.
They return to the zone, but CatNap ambushes them, filling the room with Red Smoke, and chasing The Player into an elevator. They enter the Safe Room and fend off CatNap in his demonic form for three minutes as he constantly toys with them via hallucinations. A Green GrabPack Hand receiver eventually overcharges and The Player utilizes this to eliminate CatNap at the hand's sacrifice. CatNap staggers from the lethal electrocution and, falling to the ground, inadvertently lights himself on fire exhaling the Red Smoke in a last ditch effort. This causes him to madly writhe and scramble around the room as the flames burn away his fur. Shortly after, the Prototype's arm emerges from the ceiling, almost to offer assistance to CatNap before brutally taking his life, seemingly for his failures.
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