Pm8000 Firmware 2.1.0

[Andrew Schiavo]

Im having the same issue i believe. I went to update to the latest FW revision (2.1.0) and something failed right at the end of the process. I've tried to downgrade the firmware to 1.4.3, also tried reapplying the 2.1.0 version, both of these fail. I get the error as you can see in the attached screenshots.

The ION Setup Version 3.1.19143.01 has some issues while upgrading the firmware version of PM8000 to V2.1.0 using the 'Option 1: Upgrade firmware using ZIP file'. The meter gets stuck to V1.088 and displays goes blank. The latest ION Setup (3.1.19192.01) has addressed this issue. Download the latest ION Setup.

If the meter's firmware was upgraded by the template paste did not complete, it is not possible to downgrade the meter anymore. I would try manually paste the template on the meter. Same may also apply to the web pages.

I'm currently in the process of updating the PowerLogic PM8000 PQMs and have run into a issue with a few of them that I can't figure out. These meters are currently on firmware rev 001.004.001, RMD 003.002.193 and I'm trying to update the firmware through ION setup via ethernet cable to firmware ver. 2.1.0 so that I can then upgrade them to ver. 3.1.0. I go through the upgrade process to the point of upgrading to 2.1 but I get an error message that says "Unable to access device FTP properly to perform one of the selected upgrades". This occurs even when I try to upgrade one item at a time as well, (PM8000 firmware package, Factory web pages, RD96 remote display firmware, and Factory template).

The reason I ask is that there is an interim firmware in there (the V1 to V2 firmware transition requires some additional management) called 001.088.000 which is the first step of this upgrade. If you use the zip file, this aspect is hidden from the user. If you are only using the 002.001.000 upx file, it will not be successful.

The issue here is that ION Setup attempts to determine if it is able to perform any selected file transfer that you've selected when using the ZIP feature prior to starting the actual upgrades. As Tom pointed out this is a bit problematic for very old firmware as originally the firmware supported FTP but now only supports SFTP. So it is likely impractical to test ahead of time in this situation as the existing firmware won't support it and the new firmware won't support FTP either.

My suggestion is to attempt to perform the upgrade without the webpages and RMD to see if you can successfully upgrade to the new firmware. Once that has been completed, you can either perform the RMD/Webpage updates separately or perform the exact same upgrade again with those selected (as now the firmware will properly support SFTP).

I would strongly suggest you also contact your IT group to make sure the relevant IP ports are open across all the network infrastructure so that SFTP is available to the device (you can test that with a 3rd party SFTP tool like WinSCP).

You should also test to see if the FTP port is not blocked as that may be the reason you are receiving the error dialog as ION Setup is unable to connect to the FTP port (21/20) in order to do any transfer of web pages/RMD firmware.

Yes given how old the firmware is I would strongly recommend upgrading to V1.4.3 first. Will not find this version online and will need to contact your local Schneider Technical support to get access to this upgrade file. As Tom said without this first step going from V1.88.0 to V2.x.x will very likely fail and meter will be stuck at intermediate stage and unable to upgrade to V2.x.x.

This problem has been solved. By attempting to update the meters selecting only the first option for the PM8000 V2.1.0 firmware package and selecting the generic template for the type of meter application I was able to install the update. Then I went back and installed the web pages, template, and remote display firmware. From here I was able to proceed to updating the entire meter to V3.1.0 normally.

I have a hands-on customer who has tried to upgrade the firmware in a PM82401 to v2.1 to enable waveforms to be viewed in the device web pages. Unfortunately, it has not worked and whatever has been done has affected the framework in the meter so it no longer displays all data in the web pages and 47 modules are off-line when the upgrade has been completed.

You might try to unzip the Web page zip file to a temporary file location and try to upload those files/folders using a FTP client (like WinSCP/FileZilla or even Windows Explorer). If you are unable to connect to the FTP port, then its likely blocked by some type of networking equipment which you could try to bypass with a direct cross-over cable directly to the device (you would likely have to reprogram your laptop's IP address to one on the same subnet as the PM8000 at that point).

Recommend making sure you have the latest version of ION Setup, if you do have that, then will need to log a case with technical support. Be sure to include the log files from "C:\ProgramData\Schneider Electric\ION Setup"

Screen shot of the device settings, ION Setup -> select device -> Diagnostics -> General tab would also be a good idea.

The meter is FW v001.001.000 as per attached but is not displaying all live data. What do I need to get this back to a functional device before I even consider upgrading the firmware to display waveforms in the web pages?

I have upgraded the meter to v1.4.3 firmware and it has partially restored the meter functionality (see attached process and errors) but the meter still states that it is v1.1.0 in ION Setup and the Diagnostic web page.

Hmmm - it looks like you have a PM8000 MID meter, not a standard PM8000 - can you confirm? The PM8000 and ION7400 have a different firmware file for MID. The "NAK Target Not Supported" message is indicating this (wrong firmware file for this device type). Looking at the messages, the 1.4.3 operation did not work for the same reason - you need the MID firmware.

That is good news ! For the web pages - just confirming you have the latest ION Setup. If so, have you tried just re-uploading only the web pages? In ION Setup, it's under "Template" in the wizard, "Web" tab, and then click the "Upload" button. Tech support will be able to assist if needed - sounds like you are really close !

What OS version is running on the PC. ION Setup is attempting to use PowerShell V3 (which should be available in most newer WIndows OSes), in order to automatically unzip the web zip file but I don't see an entry in the SYSTEM.LOG indicating that the unzip was successful.

Something like the above entry should appear in the SYSTEM.LOG when you attempt to upload web pages clicking on the Upload button from the Web tab and you've selected the zip file (you would also see a dialog appear as it is uploading the individual files *IF* it is successful in unzipping.

Initially I tried to upgrade to MID firmware 2.1.0, but after installing the first part of the .ZIP (version 1.88.0), it seems stuck in download mode. Due to firmware 1.88.0 doesn't support the firmware (2.1.0 upx), it says in log file.

V1.88.0 is intermediate firmware that preps the meter to accept the new format for firmware files (.upx). When meter is at this version of firmware, the meter does not connect to the display nor measure any voltage, current power etc. I see in the logs that you tried to downgrade the meter to V1.4.3. This is exactly what tech support would recommend in this situation. I see in the log that this downgrade did not work.

Have you tried to power cycle the meter with disconnecting the control power? If you have not, try that followed by down grading the meter to V1.4.3. If this does not help, it is likely the meter will need to be replaced.

In future, if upgrading a meter with old firmware V1.3.x and older, upgrade the meter to V1.4.3 before upgrading to V2.1.0.

Regards,

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