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Position: Senior
Network VoIP Engineer
Location: Hercules,
CA
Duration: 6-12+
Months
Interview: Phone
& In-Person
Overview
Senior
Network/VoIP Engineer to support its global organization. Voice delivery
comprises of Cisco, Avaya, Zoom, PBX and Nortel at the corporate data centers
and Branch offices. The right candidate will be able to work independently by
using the Bio-Rad infrastructure standards/guidelines, work directly with the
PMO for delivery and the Architect Team for remediation. This person will also
look at complicated VoIP systems to find flaws or room for improvement.
Responsibilities
- Develop VoIP network
architecture for Bio-Rad global network infrastructure.
- Responsible for the
lifecycle of architecture from inception to working with engineering teams
on implementation and supportability of design.
- Build reusable designs
and systems that promote scale, reliability, security, and efficiency.
- Available on short
notice for L3 troubleshooting and part of the weekly on-call rotation
team.
- Act as mentor for other
engineers to create the network.
- Required to respond to
after-hours issues and must be available to travel up to 25%.
- Design and implement
custom collaboration solutions.
- Deploy, configure and
test customer solutions end to end.
- Document test results
and provide configuration guides.
- Analyze and troubleshoot
internal and external VOIP issues.
- Develop test plans &
test solutions.
- Develop configuration
and maintenance procedures.
- Deploy and support
automation tools.
- Regression test
automation platform.
- Troubleshoot and
document deployment/greenfield issues.
- Collaborate with cross
functional teams.
- Support lab
infrastructure including upgrades and patching.
- Provide subject matter expertize
as required.
- Research new
technologies, solutions.
- Provide feedback on
continuous improvement.
Qualifications
- Develop VoIP
architecture for Bio-Rad global network infrastructure.
- Responsible for the
lifecycle of architecture from inception to working with engineering teams
on implementation and supportability of design.
- Develop/implement
architecture for design cloud base UC services.
- Build reusable designs
and systems that promote scale, reliability, security, and efficiency.
- Available on short notice
for L3 troubleshooting and part of the weekly on-call rotation team
- Act as mentor for other
engineers to create the network.
- Required to respond to
after-hours issues and must be available to travel up to 25%.
- Experience with
networking protocols and technologies, including end-to-end packet flow,
forwarding, and routing.
- Expertise in designing,
analyzing and troubleshooting large-scale distributed multi-vendor
systems.
- Enterprise network
operations experience and a systematic approach to troubleshooting.
- Experience with
selection, design, implementation, and support of enterprise network
systems and diagnostic tools.
- Strong collaboration,
communication, presentation, written, verbal and interpersonal skills,
with a strong customer service orientation.
- Experience of working in
ITIL environments.
- Able to handle multiple
complex projects and incidents simultaneously.
- Enterprise voice and
Data Center expertise working with collaboration platforms &
solutions.
- Proven track record
working with leading unified collaboration systems like Cisco, Microsoft,
Avaya, Mitel.
- Hands-on experience with
Session Border Controllers and Voice Gateways.
- Expertise using
collaboration gateways like Cisco Expressway.
- Expert level knowledge
of VOIP protocols such as SIP, RTP/SRTP including TLS.
- Very good knowledge of
protocol and packet analysis.
- Experience working with
switching and routing protocols.
- Experienced in
virtualization platforms VMWare and Hyper-V.
- Strong understanding of
NAT traversal for VOIP.
- Strong understanding of
H.323, MGCP & ISDN.
- Connectivity using
copper/fiber, ISDN, T1, wireless.
- Background in cloud
based communication solutions like Office 365.
- Experience working with
AD, LDAP, DNS, DHCP a plus.
- Experience working with
Linux and Windows server operating systems.
- Knowledge of third
party/open source SIP stacks.
- Implement QOS in VOIP
networks.
- Interpret RFCs as they
relate to issues.
- Effective communication
and strong analytical skills.
- Multi task in a fast
paced environment.
- Professional or Expert Level
Certifications required in any of the following:
- BA/BS in Computer
Science or related field or equivalent practical experience.
- 7+ years of engineering
and deployment experience with CCIE certification.
- Experience architecting
and designing networks.
- Software development
experience in one or more programming languages (e.g., C++, or Python).
- Cisco (Cloud,
Collaboration, Data Center, Routing & Switching, Security,aws).
- Microsoft (Servers.
Cloud, SFB).