[Hx] Helix server/client issues

[David Weller dweller@weller.kscoxmail.com]

I am having some strange problems and looking for advice.

Back in May (The same day I had a hip replaced…great timing) our helix server was fried in a lightening storm. After that I have had continual issues with clients staying connected on the new server.  server is mac mini (late 2014) running Mojave.  Server is 8.02 (build 8020)  Running from ethernet, wi-fi off on this machine. 

   The client will hang and become unresponsive (this happens on most all of the macs on the network using the DB). A force quit is generally the only way to clear the errors, but there can be troubles logging back in because the server still thinks that client is logged on.  Removing that client allows the user to log back in. Sometimes there will be a “zombie” client showing: no user name, but logged in. Clearing that one oue allows the client to log in.  

I vaguely recall some discussion of Zombie clients some time ago, but I could find nothing in my email archive. 

I feel like it is a server setting since the clients are unchanged. I look at the settings I thought might cause issues, (like app nap) but I can’t find anything out of the ordinary. 

What can I look at in either computer settings or server settings to ameliorate this problem?? I am about to rip my hair out. 

Thank you in advance.

Dave Weller
Weller Tractor Salvage, Inc.
200 SW 40 Ave.
Great Bend, KS  67530
voice:   800-255-9325
fax:       620-792-6974
email:   da...@wellerparts.com
Web:    www.wellerparts.com

[Lenny Eiger eiger@databright.com]

Dave,

Make sure the sleep settings are all off, especially hard drive sleep.

Also, App Nap.

Lenny

[Philip Stearns philipstearns@gmail.com]

Hi Dave

This may sound like a strange question…. But are you running the Mini ‘headless’ or do you have a monitor for the Mini and, if so, is it an Apple display or other brand? Like Samsung, Dell, etc?

Philip

Sent from my iPhone

[David Weller dweller@weller.kscoxmail.com]

Philip,

It does have a display attached.  It is an Asus I believe.  

HDMI connection

Dave Weller
Weller Tractor Salvage, Inc.
200 SW 40 Ave.
Great Bend, KS  67530
voice:   800-255-9325
fax:       620-792-6974
email:   da...@wellerparts.com
Web:    www.wellerparts.com

[David Weller dweller@weller.kscoxmail.com]

Thanks Lenny, I think I have this right, but here is a screen shot of the energy saver tab in System Preferences. Let me know if you see something amiss!!   Power Nap is the only “nap” setting I can find. I assume apple changed the name at some point.

Dave Weller
Weller Tractor Salvage, Inc.
200 SW 40 Ave.
Great Bend, KS  67530
voice:   800-255-9325
fax:       620-792-6974
email:   da...@wellerparts.com
Web:    www.wellerparts.com

On Sep 20, 2023, at 1:56 PM, Lenny Eiger ei...@databright.com <Hel...@gibhenry.com> wrote:

Dave,

Make sure the sleep settings are all off, especially hard drive sleep.

Also, App Nap.

Lenny

[Lenny Eiger eiger@databright.com]

Dave, 

Yes, this is how I would set it...

And you are correct, Apple changed the name of the napping...

Lenny

On Sep 21, 2023, at 11:46 AM, David Weller dwe...@weller.kscoxmail.com <Hel...@gibhenry.com> wrote:

Thanks Lenny, I think I have this right, but here is a screen shot of the energy saver tab in System Preferences. Let me know if you see something amiss!!   Power Nap is the only “nap” setting I can find. I assume apple changed the name at some point.

<Screen Shot 2023-09-21 at 1.42.00 PM.png>

[Steve Stoddart holasteves@gmail.com]

Hi Dave

If you open your applications folder and get info / "command i” on any App you there is the option to Prevent App Nap. I’ve just used the client as my example.

Steve

[Steve Stoddart holasteves@gmail.com]

[David Weller dweller@weller.kscoxmail.com]

Steve,

That may help, that was NOT checked on my Helix Server App.

Dave Weller
Weller Tractor Salvage, Inc.
200 SW 40 Ave.
Great Bend, KS  67530
voice:   800-255-9325
fax:       620-792-6974
email:   da...@wellerparts.com
Web:    www.wellerparts.com

On Sep 21, 2023, at 3:28 PM, Steve Stoddart holas...@gmail.com <Hel...@gibhenry.com> wrote:

Hi Dave

If you open your applications folder and get info / "command i” on any App you there is the option to Prevent App Nap. I’ve just used the client as my example.

Steve

<Prevent App Nap.png>

[Steve s.stoddart@rogcowines.com]

Good luck. I hate stuff like this as well when everything seems the same but something has clearly changed. In older threads there have been comments that AppNap shouldn't impact the performance of Client but can't remember if there were any comments regarding Server.

Steve

Steve,

 

 

Steve

<Prevent App Nap.png>

Dave,

 

Lenny

Back in May (The same day I had a hip replaced...great timing) our helix server was fried in a lightening storm. After that I have had continual issues with clients staying connected on the new server.  server is mac mini (late 2014) running Mojave.  Server is 8.02 (build 8020)  Running from ethernet, wi-fi off on this machine. 

[Philip Stearns philipstearns@gmail.com]

Hi David

OK… I was tormented by this same issue with the same symptoms. It drove me crazy and caused a lot of hassles for people using Helix Client. I was able to pinpoint it to the computer sleeping. But I had all the settings set properly so the machine would not sleep . But the 3rd party HDMI monitor was living in its own world. Long story short I decided to try another way of preventing anything from sleeping. I found a little app on the Mac App Store called Amphetamine. It enabled me to absolutely prevent any type of CPU or display sleep. It has all sorts of preferences but all I needed was one that causes the mouse to move. I set it to do this once per minute. Voilá. All issues like you are experiencing were gone. Now six months with no problems at all.

Hope that helps!

Philip

Sent from my iPhone

On Sep 21, 2023, at 11:38 AM, David Weller dwe...@weller.kscoxmail.com <Hel...@gibhenry.com> wrote:



Philip,

It does have a display attached.  It is an Asus I believe.  

HDMI connection

Dave Weller
Weller Tractor Salvage, Inc.
200 SW 40 Ave.
Great Bend, KS  67530
voice:   800-255-9325
fax:       620-792-6974
email:   da...@wellerparts.com
Web:    www.wellerparts.com

On Sep 21, 2023, at 10:53 AM, Philip Stearns philip...@gmail.com <Hel...@gibhenry.com> wrote:

Hi Dave

This may sound like a strange question…. But are you running the Mini ‘headless’ or do you have a monitor for the Mini and, if so, is it an Apple display or other brand? Like Samsung, Dell, etc?

Philip

Sent from my iPhone

On Sep 20, 2023, at 11:35 AM, David Weller dwe...@weller.kscoxmail.com <Hel...@gibhenry.com> wrote:



I am having some strange problems and looking for advice.

Back in May (The same day I had a hip replaced…great timing) our helix server was fried in a lightening storm. After that I have had continual issues with clients staying connected on the new server.  server is mac mini (late 2014) running Mojave.  Server is 8.02 (build 8020)  Running from ethernet, wi-fi off on this machine. 

[David Weller dweller@weller.kscoxmail.com]

Philip,

SO far today, things are normal, but I am downloading amphetamine ASAP, just in case.  

Nice to know someone else walked in my sneakers and fixed the issue!!  Thanks!!

Dave Weller
Weller Tractor Salvage, Inc.
200 SW 40 Ave.
Great Bend, KS  67530
voice:   800-255-9325
fax:       620-792-6974
email:   da...@wellerparts.com
Web:    www.wellerparts.com

[Dana Barnard d.barnard@barson.group]

Wow that is interesting.   

Dana

Philip Stearns philip...@gmail.com

September 22, 2023 at 11:02 AM

Hi David

OK… I was tormented by this same issue with the same symptoms. It drove me crazy and caused a lot of hassles for people using Helix Client. I was able to pinpoint it to the computer sleeping. But I had all the settings set properly so the machine would not sleep . But the 3rd party HDMI monitor was living in its own world. Long story short I decided to try another way of preventing anything from sleeping. I found a little app on the Mac App Store called Amphetamine. It enabled me to absolutely prevent any type of CPU or display sleep. It has all sorts of preferences but all I needed was one that causes the mouse to move. I set it to do this once per minute. Voilá. All issues like you are experiencing were gone. Now six months with no problems at all.

Hope that helps!

Philip

Sent from my iPhone

--






Dana E. Barnard
CEO
Barson Corporation
www.barson.group
d.ba...@barson.group
505-603-5306

[David Weller dweller@weller.kscoxmail.com]

This seems to have been the answer.  we’ve run 3 days with no issues.  thanks for all the responses! This is a wonderful resource!!

THANK YOU!!!!!!

Dave Weller
Weller Tractor Salvage, Inc.
200 SW 40 Ave.
Great Bend, KS  67530
voice:   800-255-9325
fax:       620-792-6974
email:   da...@wellerparts.com
Web:    www.wellerparts.com

On Sep 21, 2023, at 3:28 PM, Steve Stoddart holas...@gmail.com <Hel...@gibhenry.com> wrote:

Hi Dave

If you open your applications folder and get info / "command i” on any App you there is the option to Prevent App Nap. I’ve just used the client as my example.

Steve

<Prevent App Nap.png>

On Sep 21, 2023, at 2:46 PM, David Weller dwe...@weller.kscoxmail.com <Hel...@gibhenry.com> wrote:

Thanks Lenny, I think I have this right, but here is a screen shot of the energy saver tab in System Preferences. Let me know if you see something amiss!!   Power Nap is the only “nap” setting I can find. I assume apple changed the name at some point.

<Screen Shot 2023-09-21 at 1.42.00 PM.png>

Dave Weller
Weller Tractor Salvage, Inc.
200 SW 40 Ave.
Great Bend, KS  67530
voice:   800-255-9325
fax:       620-792-6974
email:   da...@wellerparts.com
Web:    www.wellerparts.com

On Sep 20, 2023, at 1:56 PM, Lenny Eiger ei...@databright.com <Hel...@gibhenry.com> wrote:

Dave,

Make sure the sleep settings are all off, especially hard drive sleep.

Also, App Nap.

Lenny