Dutch Bangla Bank Mobile Banking Pdf Download
Arnau Cyr
DBBL has been awarded for its different achievements in the field of finance, trade service, technology-driven banking, financial inclusion in the country by various esteemed organization in home and abroad.
Dutch Bangla Mobile Banking, the second largest mobile banking service in the country, has re-branded to Rocket, said an announcement by the company. Now on, the company will be focusing more on growing its agent network which trails bKash by a good margin.
DBBL launched mobile banking service back in 2012 in partnership with Airtel initially. bKash, started in 2011, was already a dominant player in the market by then. However, the company managed to push through and became the second largest players in the market but it never been able to close the market share gap with bKash. However, it seems things are changing. With the rebranding effort, the company plans to invest heavily in growing its agent network and users as well.
The Dutch-Bangla Bank Limited, Bangladesh's first joint-venture bank, was exploring ways to ensure peak performance and availability of their Core Banking, Mobile Banking, Agent Banking, Switching and Internet banking applications across three data centers. Leveraging a high-performance F5 solution, the bank managed to reduce system downtime and vastly improve end user experience.
The Dutch-Bangla Bank Limited (DBBL), a scheduled joint-venture commercial bank in Bangladesh, has the unique distinction of being the first fully automated bank in the country. Since 2002, the Information Technology division of the bank has undertaken rapid automation to provide modern banking services to its customers. Today, DBBL has a vast network of over 170 Branches, 4,100 ATMs, 10000 POS and 20 millions customers across Bangladesh, making it the largest in the country.
To drive further growth, DBBL wanted to improve the performance of its Core Banking System (CBS), Mobile Banking System (MBS), Agent Banking System (ABS), Switching and Internet banking solutions. The bank built three data centers in an active/active/standby mode to ensure the highest quality of service for its customers through highly secure 24/7 access to digital banking services.
With the appropriate routing of all incoming traffic, DBBL can efficiently respond to customer queries and ensure greater reliability, performance, availability, and security for all its digital banking services.
What is Mobile Banking? Mobile Banking is a Banking process without bank branch which provides financial services to unbanked communities efficiently and at affordable cost. To provide banking and financial services through mobile technology devices i.e mobile phone called Mobile Banking. Benefits of Mobile Banking Real time on-line banking Available anytime, anywhere throughout the country It is convenient, affordable and secure It is much more effective in developing savings habits It will make access to banking and advanced payment transactions at affordable cost It is much safer, speedy and safeguard against fraudulent transactions What does DBBL Mobile Banking offer? Customer Registration Cash-in (cash deposit) Cash-out (cash withdrawal) Foreign Remittance Salary Disbursement Person to Person Transfer (P2P) Mobile Top-up Balance Inquiry Bill Payment Where to register? Customer can register at any authorized agent point of DBBL who can display 'DBBL Agent Certificate' and 'DBBL Mobile Banking Banner'. How to register mobile account? Customer fills up the KYC Form and submit to agent along with his/her photograph & National ID (NID) Agent goes to Customer Registration Menu from his/her mobile and insert customer's mobile number Customer receives an IVR call or USSD Flash menu and in reply, s/he gives a 4-digit PIN number at his/her choice (please remember your PIN) A Mobile Account is created in DBBL system which is his/her mobile number + one check digit Customer receives a confirmation SMS which contains his/her Mobile Account Number (please remember your check digit) Why PIN is required? PIN is required to be inputted during cash withdrawal from an Agent Point of DBBL or DBBL Branch or DBBL ATM. PIN ensures security of your money and protect fraudulent transactions. Why PIN is strictly confidential? PIN is the key for transaction of Mobile Banking. Only correct match of PIN & Mobile Number can access the Mobile Account. PIN is needed to verify the A/C owner by the system. If a PIN is disclosed, respective account is at risk, therefore, PIN should be handled very carefully.
Dutch-Bangla Bank Limited, known as DBBL started its journey in 1996 as the Bangladesh's first scheduled joint venture private commercial bank. It was established mainly by M Sahabuddin Ahmed (founder chairman) and the Dutch company FMO. Since then, the bank opened 220 branches in 8 districts, 4,917 ATMs, 1,342 Fast Tracks and 5,803 Agent banking outlets. Its head office is situated in Dhaka. 7722 people work for the company with turnover rate of 4.27%. It has a customer base of more than 8.3 million clients. By 2021, the deposits of the bank grew to BDT 362,611 million which is more than 16.60% higher than that of in 2020.
The accounting period of DBBL starts on January 1 and ends on December 31. Operating profit increased by 10.5% from BDT 10,501.3 million to BDT 11,607.2 million in 2021 and net profit after tax increased from BDT 5,498.7 million to BDT 5,561.1 million in 2021 showing a growth of 1.1%.2 During the year 2021, the net interest income of the Bank increased by BDT 1,394.5 million (9.9%) from Taka 14,129.7 million of the previous year. Net interest income increased mainly due to lower cost of deposits in 2021. Yield on loans and advances decreased by 0.5% to 7.7% in 2021 from 8.2% of previous year mainly due to un-sustained lower interest rate on loans advances prevailing in the market. During the year 2021, the investment income of the Bank increased by 2.9% to BDT 7,351.3 million compared to that of in the previous year. Investment income increased mainly due to increased investments in government treasury bills and bonds portfolio in 2021. Total expenses have increased around 3% which is attributable to expansion of branch, sub-branch, Fast Track and ATM network; mobile and agent banking operation, operation of IT platform and online banking and so on. Twelve new branches and 76 sub-branches were opened in 2021 and 152 new Fast Tracks & 55 ATM units were installed in 2021. Commission and exchange income increased by 11.4% mainly due to higher volume of import and export business and higher remittance inflow during FY2021.
The Bank opened 12 new branches, which at the end of 2021 stood at 220 compared to the 208 of the previous year. 55 ATMs were installed in 2021 to reach 4,917 ATMs at the end of 2021 and 152 new Fast Tracks were inaugurated in 2021 to reach 1,342 Fast Tracks. In addition, the Bank opened 76 sub-branches in 2021. They also have opened 5,803 Agent banking outlets up to 2021 and have a target to reach at 6,300 by 2022. BBL has six SME/Agriculture branch mainly in rural areas as of 2021.
Agent banking: These services was introduced in 2015. This is deposit based service of DBBL branches. 5803 Agent outlets covering 487 Upazilas under 64 District were operating at the end of Dec 2021 to serve the agent banking customers. A total of 531 Master Agents were engaged in providing re-balancing service to the Agent outlets.
In 2010, the bank got the permission for off-shore banking unit. By 2021, DBBL had two units in Dhaka and Chattogram named Dhaka EPZ Branch and Chattogram EPZ branch. In 2015, DBBL introduced agent banking for providing banking services to mainly those people who are living in rural areas of the country and mostly deprived of conventional banking services.
According to provisional estimates of Bangladesh Bureau of Statistics (BBS), GDP growth registered 5.5% in FY 2021 against GDP growth 5.2% in FY 2020 and expected, it will be 6.9% in 2022. The Sectoral decomposition of the Share of GDP shows that the Service sector continued to achieve the largest share of GDP (51.5%) followed by the Industry (35.0%) and Agriculture (9.9%) sector. This is a positive sign for the country and banking prospects, as growth in Services and Industry sectors are gauged as very strong indicators for economic potential.
Pubali Bank Limited and Dutch-Bangla Bank Limited signed an agreement for fund transfer between Pubali Bank's mobile banking app (PI) and Dutch-Bangla Bank's mobile banking app (Rocket) recently. Md Rabiul Alam, DGM & Head of Alternative Delivery Channel (ADC) Division of Pubali Bank, and Shaikh Mohammad Imran Quader, VP & Head of Mobile Banking Division of Dutch-Bangla Bank, signed the agreement. Mohammad Ali, Managing Director & CEO of Pubali Bank, and Abul Kashem Md Shirin, Managing Director & CEO of Dutch-Bangla Bank, were present at the signing ceremony.
Continuous maintenance, oversight, and consumer protection have also helped provide the necessary amount of stability for the rapid growth of mobile banking. Earlier this year, the CBK announced that it would soon start working on a mobile money platform that will have tighter security checks to safeguard transactions from the threat of cyber crimes.
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