Helpdesk Position with Ferguson Consulting, Inc.
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Amanda Wolter
Feb 16, 2012, 10:29:59 AM2/16/12
to HDIStLouis
Join Ferguson Consulting and begin a career where you can take
ownership, collaborate and contribute to challenging, satisfying and
meaningful work.
Job Description:
The job responsibilities require extensive knowledge of both hardware
and software in order to provide client support which includes
installation/deployment, upgrading and troubleshooting hardware,
software and mobile technology solutions.
Hardware – Must be familiar with Dell and HP laptops/desktops, HP
printers and MFP’s , air cards, mifi’s, and variety of mobile handheld
devices including Blackberries, iPhones and various Smartphones using
tethering and mifi technology. This will include a mixture of basic
and advanced troubleshooting skills of all devices listed. Knowledge
of MACs would be a plus.
Software – Must be familiar with Vista. Other Operating Systems,
especially Windows7, would be a plus. Must have skills to perform
troubleshooting for any hardware/software related issues and skills to
research and correct the problem. This will include but not be
limited to the Operation Systems (Vista), Office 2007, Internet
Explorer, SAP, VPN software, Microsoft Tools (Active Directory,
Computer Management), PC-to-PC connectivity software, data compression
tools, and a basic knowledge of DOS commands. Must have strong skills
for remote setup /access using any internet service provider/carrier
and any type of home/hotel configurations.Must have the ability to
diagnose and resolve client issues over the phone as well as face-to-
face.
Required Skills:
MS-Word 2007 – Mid
MS-Excel 2007 – Mid
MS-PowerPoint 2007 – Mid
MS-Project 2007 – Mid
MS-Outlook 2007 – Mid
MS-OneNote 2007 – Mid
MS-Access 2007 – Mid
MS-Visio 2007 – Mid
Inquiry Skills - Expert
PC – Expert
Vista – Expert
VPN Software – Expert
Phone Skills – Expert
People Skills – Expert
PC Anywhere – Mid
Active Directory – Expert
Mobile Devices – Mid
Adobe Products – Mid
HP Printers – Mid
Trouble Shooting – Expert
Communication Hardware – Expert
Communication Skills – Expert
English is a primary language - Expert
Routers – Expert
Self-Starter – Expert
Team Skills – Expert
Deadline Driven – Expert
Using Follow Up Skills – Expert
Research Skills – Expert
Timely Response – Expert
Critical Thinking – Expert
Time Management – Expert
Escalation – Expert
Working Across Teams – Expert
This is an exciting opportunity for a strong Helpdesk Consultant to
build your career as a key member of our growing, successful
company.
Compensation:
We offer competitive compensation and benefits (including $.60/$1 401K
match, 4 weeks PTO, profit sharing or bonus opportunities, health,
vision, dental, life insurance, short-term and long-term disability,
paid overtime etc.), and an annual training allowance that includes an
in-house training program designed to keep your skills sharp.
How to Apply:
Please apply here or send your resume to Amanda Wolter at
awo...@fergcons.com Our client wants to fill this position quickly
and is still accepting resumes. For consideration, please apply by
2/20.
Referral Bonus:
We do pay a referral bonus for referrals who are hired.
Location:
Work will be performed in downtown St. Louis. Relocation assistance is
available.
About Ferguson Consulting:
We maintain long-term relationships that will go on long after your
first assignment. We have relationships that have lasted over 16 years
through proactive marketing well in advance of outdates and also
through fostering career development. We believe that this regular
coaching, mentoring, and career guidance benefits our employees and
helps maximize success at each client site. You will have the
advantage of challenging, long-term assignments in a wide range of
industries therefore enhancing your marketability.
Ferguson continues to offer best-in-class IT services to clients and
stable employment to the IT professionals who can meet our high
standards. Please take the time to explore our website www.fergusonconsultinginc.com
and find out more about who we are and what we can do for you.
W-2 CANDIDATES ONLY. NO CORP-TO-CORP.
ownership, collaborate and contribute to challenging, satisfying and
meaningful work.
Job Description:
The job responsibilities require extensive knowledge of both hardware
and software in order to provide client support which includes
installation/deployment, upgrading and troubleshooting hardware,
software and mobile technology solutions.
Hardware – Must be familiar with Dell and HP laptops/desktops, HP
printers and MFP’s , air cards, mifi’s, and variety of mobile handheld
devices including Blackberries, iPhones and various Smartphones using
tethering and mifi technology. This will include a mixture of basic
and advanced troubleshooting skills of all devices listed. Knowledge
of MACs would be a plus.
Software – Must be familiar with Vista. Other Operating Systems,
especially Windows7, would be a plus. Must have skills to perform
troubleshooting for any hardware/software related issues and skills to
research and correct the problem. This will include but not be
limited to the Operation Systems (Vista), Office 2007, Internet
Explorer, SAP, VPN software, Microsoft Tools (Active Directory,
Computer Management), PC-to-PC connectivity software, data compression
tools, and a basic knowledge of DOS commands. Must have strong skills
for remote setup /access using any internet service provider/carrier
and any type of home/hotel configurations.Must have the ability to
diagnose and resolve client issues over the phone as well as face-to-
face.
Required Skills:
MS-Word 2007 – Mid
MS-Excel 2007 – Mid
MS-PowerPoint 2007 – Mid
MS-Project 2007 – Mid
MS-Outlook 2007 – Mid
MS-OneNote 2007 – Mid
MS-Access 2007 – Mid
MS-Visio 2007 – Mid
Inquiry Skills - Expert
PC – Expert
Vista – Expert
VPN Software – Expert
Phone Skills – Expert
People Skills – Expert
PC Anywhere – Mid
Active Directory – Expert
Mobile Devices – Mid
Adobe Products – Mid
HP Printers – Mid
Trouble Shooting – Expert
Communication Hardware – Expert
Communication Skills – Expert
English is a primary language - Expert
Routers – Expert
Self-Starter – Expert
Team Skills – Expert
Deadline Driven – Expert
Using Follow Up Skills – Expert
Research Skills – Expert
Timely Response – Expert
Critical Thinking – Expert
Time Management – Expert
Escalation – Expert
Working Across Teams – Expert
This is an exciting opportunity for a strong Helpdesk Consultant to
build your career as a key member of our growing, successful
company.
Compensation:
We offer competitive compensation and benefits (including $.60/$1 401K
match, 4 weeks PTO, profit sharing or bonus opportunities, health,
vision, dental, life insurance, short-term and long-term disability,
paid overtime etc.), and an annual training allowance that includes an
in-house training program designed to keep your skills sharp.
How to Apply:
Please apply here or send your resume to Amanda Wolter at
awo...@fergcons.com Our client wants to fill this position quickly
and is still accepting resumes. For consideration, please apply by
2/20.
Referral Bonus:
We do pay a referral bonus for referrals who are hired.
Location:
Work will be performed in downtown St. Louis. Relocation assistance is
available.
About Ferguson Consulting:
We maintain long-term relationships that will go on long after your
first assignment. We have relationships that have lasted over 16 years
through proactive marketing well in advance of outdates and also
through fostering career development. We believe that this regular
coaching, mentoring, and career guidance benefits our employees and
helps maximize success at each client site. You will have the
advantage of challenging, long-term assignments in a wide range of
industries therefore enhancing your marketability.
Ferguson continues to offer best-in-class IT services to clients and
stable employment to the IT professionals who can meet our high
standards. Please take the time to explore our website www.fergusonconsultinginc.com
and find out more about who we are and what we can do for you.
W-2 CANDIDATES ONLY. NO CORP-TO-CORP.
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