WD10JMVW-11AJGS1 command failed with SATA board WD passport

[mhal...@googlemail.com]

Hi all,

I need help with a 1Tb WD passport external drive. It suddenly stopped working and after researching for a few weeks, came to the conclusion it was suffering from the WD slow drive problem. I arrived here trying to get it to work with the rather excellent HDDSuperTool! Hopefully to fix Mod 02 and clear Mod 32.

I have already swapped the USB board and the BIOS over to a SATA board. I ran HDDSuperTool before and after the swap but got the same result. Seems to end up with a Command Error within the VSC options.

I've tried hiding the drive from Linux, but HDDSuperTool did not see the drive! Tried the temp GRUB libata.force method and the permanent change - no drive was seen.

So has anyone got any ideas how to proceed?

Dump of the HDDSuperTool terminal output for your delight!

Thanks and HELP!!

HDDSuperClone 1.99.3.beta_20180714
No activation license found.
HDDSuperTool 1.10_20170129
Scripts 1.8_20170110

Q) Quit
A) ATA Passthrough
S) SCSI Passthrough
D) Direct IDE
Choose which mode > s
Finding devices

Q) Quit
R) Refresh drive list
1) /dev/sda (250059350016) TOSHIBA MK2556GSYF Y0NIT3SUT
2) /dev/sdb (1000171332096) WDC WD10JMVW-11AJGS1 WD-WXD1A4340371
Choose which drive > 2
 
Main menu
q) Quit
h) Toggle script help
1) Device information
2) Read sectors
3) Write sectors
4) Erase sectors
5) Tools
6) Security
7) VSC
8) Custom
Enter your choice:
> 1
1
 
Device information menu
q) Quit
p) Previous menu
h) Toggle script help
1) Identify device
2) Smart info
Enter your choice:
> 1
1
Raw buffer:
0: 7a 42 ff 3f 37 c8 10 00 00 00 00 00 3f 00 00 00    zB.?7.......?...
10: 00 00 00 00 20 20 20 20 57 20 2d 44 58 57 31 44    ....    W -DXW1D
20: 34 41 34 33 33 30 31 37 00 00 00 40 00 00 31 30    4A433017...@..10
30: 30 2e 41 31 31 30 44 57 20 43 44 57 30 31 4d 4a    0.A110DW CDW01MJ
40: 57 56 31 2d 41 31 47 4a 31 53 20 20 20 20 20 20    WV1-A1GJ1S     
50: 20 20 20 20 20 20 20 20 20 20 20 20 20 20 10 80                  ..
60: 00 40 00 2f 01 40 00 00 00 00 07 00 ff 3f 10 00    .@./.@.......?..
70: 3f 00 10 fc fb 00 00 01 ff ff ff 0f 00 00 07 00    ?...............
80: 03 00 78 00 78 00 78 00 78 00 10 00 00 00 00 00    ..x.x.x.x.......
90: 00 00 00 00 00 00 1f 00 06 9f 04 00 4c 00 44 00    ............L.D.
a0: fe 03 00 00 6b 70 69 7c 23 61 69 70 49 bc 23 61    ....kpi|#aipI.#a
b0: 7f 40 a9 00 01 00 fe 00 bb bb 00 00 00 00 00 00    .@..............
c0: 00 00 00 00 00 00 00 00 b1 6d 6f 74 00 00 00 00    .........mot....
d0: 00 00 00 00 03 60 00 00 01 50 e6 4e 95 03 15 95    .....`...P.N....
e0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 18 40    ...............@
f0: 18 40 00 00 00 00 00 00 00 00 00 00 00 00 00 00    .@..............
100: 29 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00    )...............
110: 00 00 00 00 00 00 00 00 00 00 00 00 04 00 00 00    ................
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00    ................
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00    ................
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00    ................
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00    ................
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00    ................
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00    ................
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00    ................
190: 00 00 00 00 00 00 00 00 00 00 00 00 35 70 00 00    ............5p..
1a0: 00 00 00 40 00 00 00 00 00 00 00 00 00 00 00 00    ...@............
1b0: 00 00 18 15 00 00 00 00 00 00 00 00 3e 10 00 00    ............>...
1c0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00    ................
1d0: 00 00 00 00 01 00 00 10 00 00 00 00 00 00 00 00    ................
1e0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00    ................
1f0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 a5 34    ...............4
Model= WDC WD10JMVW-11AJGS1                   
Serial=      WD-WXD1A4340371
Firmware revision= 01.01A01
supports 48 bit commands = 1
total addressable sectors= 1953459633
words per logical sector= 0
Size in bytes= 1000171332096
Size in MiB= 953837
logical sectors per physical sector(2^x)= 3
enhanced_security_erase_supported= 1
security_count_expired= 0
security_frozen= 1
security_locked= 0
security_enabled= 0
security_supported= 1
error_recovery_control= 0
long_sector_access =0
drive look ahead supported= 1
drive look ahead status= 1
write_uncorrectable supported= 0
 
Device information menu
q) Quit
p) Previous menu
h) Toggle script help
1) Identify device
2) Smart info
Enter your choice:
> 2
2
Smart structure version= 16
ID#   FLAG  VALUE WORST THRESH   RAW DATA          ATTRIBUTE NAME
  1  0x002f  200   200    51   0x000000000000bb   Read Error Rate
  3  0x0027  184   174    21   0x000000000006ef   Spin-Up Time
  4  0x0032   99    99     0   0x0000000000040e   Start/Stop Count
  5  0x0033  200   200   140   0x00000000000000   Reallocated Sectors Count
  7  0x002e    1     1     0   0x0000000000913a   Seek Error Rate
  9  0x0032   97    97     0   0x00000000000a5c   Power-On Hours Count
 10  0x0032  100   100     0   0x00000000000000   Spin Retry Count
 11  0x0032  100   100     0   0x00000000000000   Calibration Retries
 12  0x0032  100   100     0   0x000000000002ee   Power Cycle Count
192  0x0032  200   200     0   0x00000000000206   Power-Off Retract Cycles
193  0x0032  199   199     0   0x00000000001395   Load/Unload Cycles
194  0x0022  106   101     0   0x00000000000029   Temperature
196  0x0032  200   200     0   0x00000000000000   Reallocation Events
197  0x0032  200   200     0   0x00000000000008   Current Pending Sectors
198  0x0030  100   253     0   0x00000000000000   Off-line Uncorrectable
199  0x0032  200   200     0   0x00000000000000   UDMA CRC Error Rate
200  0x0008  100   253     0   0x00000000000000   Write Error Rate
 
Device information menu
q) Quit
p) Previous menu
h) Toggle script help
1) Identify device
2) Smart info
Enter your choice:
> p
p
 
Main menu
q) Quit
h) Toggle script help
1) Device information
2) Read sectors
3) Write sectors
4) Erase sectors
5) Tools
6) Security
7) VSC
8) Custom
Enter your choice:
> 7
7
 
VSC menu
q) Quit
p) Previous menu
h) Toggle script help
1) WD dump mod 42 (older Caviar drives)
2) WD royl (Marvel) dump mod 02
3) WD royl (Marvel) dump mod 32
4) WD royl (Marvel) patch mod 02 (slow fix)
5) WD royl (Marvel) patch mod 32 (slow fix)
6) WD royl (Marvel) dump all modules
7) WD royl (Marvel) dump selected module
8) WD royl (Marvel) read rom
9) WD royl (Marvel) check rom file
10) WD royl (Marvel) write rom
Enter your choice:
> 2
2
identify
Model: WDC WD10JMVW-11AJGS1
Serial: WD-WXD1A4340371
enable vsc
prepare access
Command failed!
sense_key=0x5 asc=0x21 ascq=0x4
error=0x0 count=0x0 lba=0x0 device=0x0 status=0x0 altstatus=0x0
command_status= 0x0
data_transferred= 0x200
 
VSC menu
q) Quit
p) Previous menu
h) Toggle script help
1) WD dump mod 42 (older Caviar drives)
2) WD royl (Marvel) dump mod 02
3) WD royl (Marvel) dump mod 32
4) WD royl (Marvel) patch mod 02 (slow fix)
5) WD royl (Marvel) patch mod 32 (slow fix)
6) WD royl (Marvel) dump all modules
7) WD royl (Marvel) dump selected module
8) WD royl (Marvel) read rom
9) WD royl (Marvel) check rom file
10) WD royl (Marvel) write rom
Enter your choice:
>

[Scott Dwyer]

The drive is most likely SED locked. Those self encrypted drives often lock out access to the modules. It is a multi step process to perform the fix on those, and there is no free tool that can do that.

To simplify it, it would go something like: isolate heads, read rom, patch rom, write patched rom, patch ram, read needed module(s) and use as overlay to gain module write access, perform slow fix, write original rom back, perform recovery. And on top of all that, that can only be done with the SATA board, but the data is encrypted when read with the SATA board. So either you need a way to decrypt the data, or you have to put the USB board back on after the fix.

Not an easy task. I got as far as to read modules in hddsupertool, then gave up as it was already very complicated, and I have no idea about loading the overlays.

Good luck,
Scott