Just remember that we are not saving people's lives; we should care,
but we can't absorb everything and maintain our ability to help in a
focused way. I get frustrated and angry all the time at the Bigger
Problems; for me, in the end, it's social injustice, and not merely
"bad teachers" or "bad schools." So, I handle the part that I can
handle; I do my work down in the trenches, and lift up on occasion to
re-think what I'm doing.
I know it can be heart-breaking at times, trying to help students who
need so much more than what we can offer. But the best approach is to
define a manageable set of goals -- one or two at a time -- and work
on them in ways that can perhaps show small progress in the single, 30-
minute session. The purpose of our notes is to make it easier to help
students progressively, over time -- but within one semester, they
won't necessarily be where they need to be.
It's up to the professors (and the faculty overall, and the admin) to
take responsibility for assessing students properly; we can't say,
exactly, how or why she "got through" 1301, or high school, or any
other "gateway." She might have managed to pass the specific
assessments. Knowledge depends on transferability; that is partly a
matter of the student's own will and awareness. Frequently, I have
students who demonstrate knowledge and ability in one assignment, then
"unlearn" it by the next assignment, or the next course they take with
me.
So, we continue to help the student define goals (sometimes, bigger
concepts,though; not only apostrophes and word endings: learning
strategies, attitudes, "wisdom" -- why not, when it can help?) --
But this sounds like something more, in any case; you might ask, with
sufficient respect for her privacy, if she has sought help from other
sources: counseling, ADA.
Part of our protocol is to see where our ability to help ends, but
also to provide students with information on other resources;
counseling is the usual next step in some cases. That's partly because
it's their job to provide broader information resources to students.
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