Re: [haxenext] Negative Adoption impact- Norton site rating for haxe.org

[Nicolas Cannasse]

Le 27/07/2012 00:03, Greg Dove a écrit :
> I know this has already been discussed in the regular mailing list, but
> I will repeat is here because it is important - I am sure this is
> affecting adoption of Haxe by new users, which is part of the scope for
> this group.
>
> The automated Norton rating for haxe.org website is negative
> : http://safeweb.norton.com/report/show?url=haxe.org
>
> I understand that there are steps in place to address 'whitelisting'
> installer files etc. Those may certainly be necessary. But are not
> sufficient.
>
> It is also vital that the Norton's (and any other vendor if it is also
> relevant for other vendors) rating of the haxe.org site be addressed.
> I have tried to submit this as part of false-positive reporting on
> actual installer files, but it actually requires the site owner to do
> this, it seems I can only report issues with actual files.
>
> Why does this need to be addressed?
> 2 reasons:
> 1. The Norton 'reputation' score for any new file downloaded from
> haxe.org is affected by the rating of haxe.org itself.
> So 'reputation' = file rating + download origin rating .
> So this might still be necessary even if you get individual files
> 'whitelisted'.
> 2. Users browsing the haxe.org site see an orange alert indicator in the
> norton browser plugin, basically saying "beware of this site"
>
> Both of those things act as a deterrent to new users. The old saying
> applies: "you never get a second chance to make a first impression".
> Unless users suffer from amnesia, I guess.
> While this may not affect early adopters, it will affect the larger
> group that follows who tend to be less "risk-takers".
>
> I see Haxe on the verge of some incredible growth opportunity and I'd
> like to see it thrive as well. This negative site rating will hold it back.
> I think the sooner the Foundation exists, with a sub-committee focused
> on promoting and advocating haxe is formed (which could take ownership
> of issues like this), the better.
> But for now, the only resolution I can see for this issue is that the
> site owner opens a dispute with Norton, here:
> http://safeweb.norton.com/help/site_owners#rating_inaccurate

As I said on the [haxelang] Group, while I agree we should fix this, I
don't have the time to take care of it, so I'm happy if someone want to
do it as an official representative of haxe.org

Best,
Nicolas

[Greg Dove]

Sorry if it seems I am repeating things Nicolas, I wasn't sure if the distinction between whitelisting individual files and addressing the reputation rating of the website itself was clear in terms of what you had stated in the other thread. 

It's easy for members of the community to do the first activity, but unless they have access to the server I think it may be impossible for them to address the second (the subject of this thread). I understand if you don't have time, but this requires someone in the community with access to the server. Site ownership verification requires the ability to change files on the server: http://safeweb.norton.com/help/site_owners#verification_tips

Norton don't make this easy, I realise. 

I am more than happy to do the rest of whatever is required (I don't think there should be much to it), but I would still need to work with somebody who can actually either place a temporary html file in the site root, or temporarily add a meta tag with some token from norton.

[Axel Huizinga]

am ready to help if not done yet.

Cordially,
Axel

[Axel Huizinga]

Am 27.07.2012 10:02, schrieb Nicolas Cannasse:

Hi,
in order to get in touch with Norton there is an owner verification requirement - either adding a meta tag to the frontpage or adding a file to the docroot.
If anyone can assist me with this I can do the rest.

Axel

[Nicolas Cannasse]

Please send me the file that needs to be added, I will do it.

Best,
Nicolas

[Nicolas Cannasse]

>> Hi,
>> in order to get in touch with Norton there is an owner verification
>> requirement - either adding a meta tag to the frontpage or adding a file
>> to the docroot.
>> If anyone can assist me with this I can do the rest.
>
> Please send me the file that needs to be added, I will do it.

@Axel : couldn't answer to you directly (not sure why) so I confirm
there that the file is now online

Best,
Nicolas

[Greg Dove]

Thanks Nicolas and Axel.  Well done!

It took Norton a few days, but the site finally has a green light. 

http://safeweb.norton.com/report/show?url=haxe.org

Only a couple of us have added community ratings to that page. 

If anyone else in the community is a norton user, we should encourage them to add their positive rating. 

I did do a scan of other site ratings advisors (mcafee etc.) for haxe.org and for the most part they were fine. If we can add whitelisting of the files to the release process this should help new people be more confident in their first experience with Haxe. 

I'm happy to help out  whereever I can here. If part of the release process was simply to notify volunteers in the community to perform this activity they could just report back (e.g. on haxedev) once it had been done. I'm happy to be on that list.

cheers
Greg