Considering everything, I am surprised to see this report

[Nancy Anthracite]

https://www.gao.gov/products/gao-25-106874

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Nancy Anthracite

[Rob Kellock]

What an indictment on Oracle Health's Cerner system. Still at 75%  dissatisfaction after two years!  I notice the survey respondents have fallen from 2100 to 1700 since implementation too. The poor souls have probably given up responding, since it's obvious none of the decision-makers are listening to them.

[Kevin Toppenberg]

Yeah.  And wasn't VistA one of the poster children for user satisfaction?

KT

[don6...@gmail.com]

I'm no programmer but I watched as the resident programmer worked with users to design a screen that emulated the documents they'd been used to enter data in.  When he was done, it was easy for the end user to switch what they were doing to the computer terminal I'd placed at their workspace.  I never heard any complaints about useability.  It always seemed to me the users were relieved to start using the system - one reason was it made it a lot easier to retrieve the information instead of trying to find who had the patient's "chart".  I'd say user satisfaction was as high as it could possibly get.  As opposed to the "here's the software we bought and you will learn how to use it" mentally that comes with COTS and that's taking for granted the COTS software actually does what it's supposed to do which seems like a far cry from what Cerner/Oracle has delivered.