All - thank you for your thoughts, comments, & suggestions. I'll try
to address all of the comments in this single humongous email digest.
Apologies in advance for verboseness.
PROJECT DESCRIPTION
The HOSPITAL, as are many state and local hospitals - primarily serves
the poorer populations of China - the so-called rural socioeconomic
class. This sector is most akin to the american unskilled labor class.
The mission is to improve the quality of care to all - but most
especially to this working-class segment. WVA is only part of the
solution strategy. Properly and carefully implemented, it will
eventually enable many hospital advances - to include reducing contact
duration (currently a patient visit lasts 3 hours from the moment the
patient begins queuing for registration - which they must do daily as
the reg data is not stored) to the introduction of tracking
(charting?) patients so the HOSPITAL can begin to implement EBM
(evidence-based medicine) and other higher health care solutions to
create a more beneficial and harmonious society. Most hospitals in
China are PRE-PAY - even if you have insurance - it's still PRE-PAY -
the Patient or their survivors must individually submit the paperwork
to the insurance company and wait wait wait for the refund. All
procedures are pre-paid which causes a tremendous amount of patient
bouncing from the POC (Point of Care) to the Cashier's Window...and
then back (China invented ping pong right?). We will try to reduce
the bounce effect with payment terminals at each POC front desk -
which we hope to integrate into WVA or whatever CCHIT derivative helps
us complete the mission with minimum pain and maximum reliability.
WHO IS CHINAVISTA
This is Michael Chang (gender should be obvious now right?) - in
addition to many other things - I worked for SAIC developing various
sw packages for CHCS I and also taught VMS & CHCS systems
administration and worked several CHCS sites in Asia on the late 90's
(Japan, Korea, Guam). In 1999 we shrink-wrapped the sw onto a single
(I think) CD ROM, installable on an NT cluster server with a PHD (push
here dummy - no offense to any PhD lurkers) for MASH, shipboard, and
any other emergency use (Katrina?). The package would install the NT
OS and then layer in M and CHCS....kind of like Astronaut perhaps. I
used the ChinaVistA monikor to establish the obvious (obvious=see
project description) - not cause gender confusion.
SIMPLIFIED VS PINYIN (AKA LOCALIZATION OR L10N <- if you don't
understand the abbr,
wikipedia.org it).
Pinyin is essentially english and requires the tones to vaguely guess
the meaning. Example <me/I> = <wo3> or 我 <-- assuming your browser
can see the chinese font. if not - no matter - not important. As
Chinese is tonal - in addition to sounds - a single word could have
multiple meanings - which is unacceptable for clinical work. So it's
mandatory to use the simplified chinese characters throughout. We
must train 450 doctors and about 600 support staff - not just on how
to use WVA - but probably also how to use the computer and god forbid
- how to type. So, implementation needs to be as painless as possible
- we want the staff to cheer as opposed to the vitreous OCONUS AHLTA
users. My experience with the military in Asia was fantastic - when
CHCS was down during prime time (a rarity) - physicians would
immediately lite up the help desk with "I can't see patients or
practice medicine until you fix the system"...if you want me to
elaborate on this comment - private mail me - ramifications are
complicated.
FORKING
We do NOT want to fork if possible as this is a certified clinical
system. Any changes we make have to be tested - which means we have
to write the infinitude of test cases for the 10k menus and 25k
routines to ensure we didn't break anything...SAIC got paid a billion
for this - we don't have that budget. Our preference for now is to
probably build a shell around WVA to accomplish the core mission(s).
Despite the population of China - we have neither the budget nor the
space to house all that volunteer staff - and all that cheering would
only distract. So to repeat the waay above statement - we would
prefer to encapsulate the app if that's possible, and build interfaces/
tools to accomplish our requirements. For that kind of work - there
truly are olympic proportions of SI firms.
CHINESE ON A TERMINAL EMULATOR
I'm using an Apple Mac - tested different font sets in the main shell
and worked beautifully - no mods, no configuration - although we're
still not sure how WVA and linux flavors will react (RH, Ubuntu,
etc). In case some of you are interested - we used this LOREM IPSUM
generator to quickly test different multi-byte font sets (if you don't
know what LOREM IPSUM is -
wikipedia.org):
http://www.lorem-ipsum.info/generator3
It generates random text in a variety of languages - works for arabic,
cyrillic, hebrew etc - but we can't verify the accuracy for arabic and
hebrew (they're right to left languages - but I think the numbers
display left to right).
PERFORMANCE TESTING
We're preparing a demo - will bring up DENTAL first - get the patient
reg, appts & scheduling working - try to activate provider notes - and
time permitting - interface with the existing billing system. Train
the DENTAL department (17 dentists, 3 nurses, 2 techs) on appts,
scheduling, registration, and hopefully procedures). Would be nice to
migrate/integrate everything from legacy billing to WVA - but one
feature at a time - as everything must be tested and I haven't figured
out how to populate the Provider Procedures yet. We also need to
build some kind of tool/script to automate patient registration so we
can build a test database to test system performance, global growth,
etc so we can size the Full-scale-deployment (FSD) system for a 5 year
capacity. In case anyone is interested - we're using an AGILE type
project management methodology (aka feature-based implementation) to
migrate the hospital. I'm in the process of scoping the entire
project and trying to build a timeline to complete the core mission
within a reasonable lifetime (aka 1-2 years). We are trying to cap
the TCO (Total Cost of Ownership) - which includes the systems/db/
network administration, training, infrastructure etc and build this
fixed cost.
This part should be fun - in a geeky sense.
TRAINING
Training is difficult to scope as we have to first understand, then
develop training manuals. SAIC used to send teams of two (2) or more
on training runs around the world for CHCS. CHCS had fantastic
training manuals - but they would have to be vetted against the
various VistA flavors for accuracy (remember - CHCS FORKED). The CHCS
documentation was on a nice compact CDROM and please don't ask. 1. I
don't have a copy and 2. if you want a copy - ask the DOD/DOH or
whatever they're called this week.
As the site will activate a second 1k bed hospital of similar or
larger size - we're (aka I) am contemplating how to keep these two
sites sync'd to avoid re-registration/duplication issues, and other
complications such as billing.
CERTIFICATION
Maintaining the CCHIT certification is critical as it provides a
differentiator from the other 400 odd solutions floating around
China.
SECURITY
We want to implement a biometric (fingerprint) login for everyone so
we can skip this username/pwd & ACCESS/VERIFY junk as most users (even
in the military) just scribble their pwd on a stickum and paste it
somewhere around the terminal - which defeats security at the physical
level. Instead of replacing the login - we may opt for an automated
script based on the initial biometric login (it would trigger a WVA
login and then hopefully gracefully exit to the user). Sounds
complicated for now - but that's the plan. Apple has a voice-
activated login - but the room's gotta be quiet - so we nixed that
(not to mention apple workstations although stunningly beautiful
increase the terminal cost by 3-4x) - although for the demo - it might
look cool.
RFP (Request for Proposal)
We're sending the RFP to our two sole source vendors next week - so
hopefully - we'll have the L10N (localization) version of the sw ready
thanks to Chris' trick and Bhaskar's GT.M mods.
CLIENT
We're NOT planning on using the CPRS in this incantation of the demo -
as we're using linux-based clients and the WVA people haven't released
a multi-lingual linux-based CPRS client for operational use yet.
So...we're planning on using JUST the old, boring, but ever reliable
TEXT version via term emulation. If they want color - they can change
the background of the TERM...for now.
We DO want the ability to provide basic teleradiology abilities to all
the docs - so BIG computer monitors are required - but we also want
all-in-one devices - makes it easier to keep things clean (desks,
monitors, keyboards, mice) - this IS a hospital after all and device
maintenance is the IT DEPT responsibility (my orders).
OPERATING MANUALS
When I supervised the Asia District for SAIC - the staff helped us
write a few manuals for VMS and CHCS systems and database
administration (not enough time or expertise back then to do the
network manuals) - so we'll also be writing these things (Standard
Operating Procedures/SOP, Standard Operating Manual/SOM, and Disaster
Recovery Manual/DRM) - lot's of standards for those things - but I
prefer milspec or ISO/ITU when possible.
Once again - thanks all for your amazing help - i hope our feedback/
FAQs as we progress proves helpful in return.
On behalf of our team, again many thanks for your community support!
Michael.
On Nov 21, 12:28 am, "K.S. Bhaskar" <
ks.bhas...@fnis.com> wrote:
> What it would really take, Chris, is for you to start reading my Hardhats
> posts! In fact, on this very thread, this very week, on November 17,
>
> 2009, I wrote:
>
> "For about two years now (since V5.2-000), GT.M has had support for
> Unicode (which for several years has been the same as ISO/IEC-1046 - the
> standards track each other). For the best part of a year, there have
> been packages of VistA on GT.M in UTF-8 mode. I have recently put out a
> Toaster with the same GT.M database accessible in both M and UTF-8 mode
> (for example, read through the thread athttp://
tinyurl.com/yau7mqc)."