Dell Support Driver Download Windows 10
Maryalice Cutcher
I opened a ticket with Zoom. request (#15639354) We worked together and gathered logs. Zoom 2nd tier support said it was not a Zoom issue. Their assessment is: In this case I would recommend looking into the windows settings with Microsoft if possible. Zoom does not separate audio tracks into music and verbal, and because they are not separate, this indicates to me that another application or windows settings is canceling out some of the audio. In this case i do not believe Zoom will be able to fix this issue.
On this website ( -Inspiron-16-sound-not-working-properly-in-meeting/td-p/6...) I found a description of my problem. This person worked with Dell support. They uninstalled and reinstalled RealTek drivers. I called Dell and described my problem and this solution. The Dell person took control of my laptop and installed drivers. after rebooting, I uninstalled Zoom. I rebooted. I installed Zoom. I did a test. The music played for 5 seconds and then cut out.
What I tried on 11/16 only worked for a very short time - like 10 minutes. I have found this issue described on Dell, Zoom and Microsoft community support sites. I have tried many things. Nothing is working. I am very frustrated. I backed up all my files and work on the Dell Inspiron 16" Touchscreen Laptop - AMD Ryzen 7 5825U - FHD+ (1920 x 1200) - Windows 11, with Realtek(R) Audio to a separate storage device, reset the computer and returned it to the place I purchased it (Costco). I am convinced this is a software issue with Realtek and windows 11.
So I have this issue ONLY on my laptops. Its not JUST a windows 11 issue.....or if it is it is limited to laptops. A bit of premise. I have two IDENTICAL desktop computers both running windows 11 pro AND two IDENTICAL dell X17 R2 laptops ALSO running windows 11 pro. This issue ONLY exists on the laptops. Specifically to music.....if you play a youtube video with words it will likely let it through.. I have uninstalled and reinstalled all drivers, disabled all enhancements and exclusive controls in windows and still the audio is not working. I DID also use my Dell Pro support and have them uninstall and reinstall some drivers which fixed the issue for ONE day and then its like the thing LEARNED the issue all over again. Cant help but notice everyone in here has a "Dell" that its an issue on. Im inclined to believe this is them.
what is the manufacture of the audio device try searching their support section for help or be creative and write your own driver and sell it to everyone who fell for windows 10? there is a good chance you may be able to find a driver for another similar device that is supported in windows 10 and edit it on the binary layer to load the other driver using the signed package for 10.
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