Thunderbolt Dock Software Has Stopped Working On Windows 10
Aquilino Neadstine
I have a Dell Inspiron 7520 and a Dell D3000 docking station connected through the USB 3.0 port. Before updating to Windows 10 (I was using Windows 7), everything worked fine. Two monitors were connected to the docking station (one through the HDMI and one through the DVI port) and my laptop used all three displays just fine.
Thunderbolt Dock software has stopped working on Windows 10
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After updating to Windows 10, no monitors that are connected through the docking station are detected. The monitors are detected if I plug them directly into the laptop's HDMI or VGA ports. However, other USB devices (e.g. keyboard, mouse) still function properly through the docking station. Only the display monitors seem not to be detected.
I work in IT for a small company and recently one of our users had the same issue. If you open device manager do you have any display adapter drivers that have stopped working? If you have an Intel driver that has stopped due to a problem there may be a work around.
We found that if you opened the laptop lid and then restarted the computer, the external monitors would identify and work. You could then close the laptop screen and continue working but whenever the laptop is turned off or undocked it would need to have the screen open in order to identify the monitors.
This is by no means a long term solution but it seems like this is a problem with Win 10 and will hopefully be fixed in the near future. I haven't tested it yet but I also so that Nvidia pulled their driver from last week due to some display issues so maybe that was the problem. Hope this helps.
This may be useful to some. My computer is a Lenovo W530 and with the same issue, after I reinstalled Windows 10, the monitors connected to the DVI ports on the dock, did not work. This computer has a second video card Nvidia Quadro and I went to Windows system directory and found an application which is the control panel for the Nvidia. There all I had to do was to enable the monitors on DVI ports and it all worked.Perhaps on Dell the solution is similar.For some reason, Windows 10 installation does not add a shortcut for the Nvidia control panel as it does for the Intel Graphics that only controls the laptop screen, so I had to hunt for it.
I have a laptop connected to two dell monitors via usb to docking station. What worked for me was disconnecting the USB that connects to the docking station, closing the lid, waiting a few seconds and then plugging the usb back in.
My Lenovo P50 has an Intel and nVidia gfx card, so if I disable nVidia, the laptop screen continues to work (by the Intel gfx). If you only have one graphics card, the after disabling it you might stay with no active display at all, so you can not re-enable it. Maybe a script would help...
Summary
I have been experiencing issues with my thunderbolt dock. Sometimes, the dock stops working and the computer no longer recognizes any USB devices or monitors connected to it.
Troubleshooting I have done
To troubleshoot problems, I have always followed the steps provided in a similar issue reported on a forum, which usually works. However, the displays remain undetected even after following the steps.
Another item to check is if you are connecting your ASUS system to the stock 240 watt charger it shipped with? We have seen some issues with high power systems like this where the 98W the dock can provide over USB-C Power Delivery is ultimately not enough to successfully keep the system charged and powered under load which can sometimes cause issues connecting to the dock or the dock may be unstable. So if you are not using the stock ASUS charger I would also suggest to try connecting that to the system that and see if three are any improvements when attempting to use the dock.
Creo 4 M40 and Creo View 4.1 with Windows 10 update 1903 can only start properly when disconnected from the dock station. Creo 4 M40 and Creo View 4.1 will continue to work properly when the computer is re-connected to the dock after being started undocked. Before the windows update 1903, Creo 4 M40 and Creo View 4.1 were starting and working properly with the Laptop and the 2 screens connected to the dock station.
Any idea of the source of the problem or clue for a solution without doing any regression in the drivers or windows update (IT security constrain - All drivers and Windows 10 shall be at the latest revision)?
With several of the Windows updates we have seen computers need to have their graphics drivers updated. I usually try to stick with the latest one from the PC manufacturer (HP in our case, Dell in yours) but have had to to directly to Nvidia at times.
Some computers have the ability to set what graphics card is used for which display. You might look into that in the windows settings. The other thing I have done at times is to go into the BIOS and force the use of the Nvidia card. I'm not sure what the setting would be called in a Dell but in HP it has to do with the Hybrid graphics.
That sounds like a Dell/Windows issue then because I presume that it was working before through that interface and Creo definitely would want the Nvidia graphics. It looks like the BIOS setting on the Dell would be tied to the Optimus setting.
During a recent kernel update, my Thunderbolt dock (a Thinkpad Thunderbolt 3 Gen 2) stopped working. My computer (A Lenovo Thinkpad P50) still responds to the mouse and keyboard connected to the dock, but my two displays (connected over Displayport) don't get any signal.
I'm running Ubuntu 22.04.1 LTS, at kernel version 5.15.0-52-generic which isn't working, just as the previous version (5.15.0-50-generic) also isn't working. Booting into 5.15.0-48-generic makes the displays work again. I have a dual boot setup with Windows 10 on the other disk, which never stopped working. From Windows, I also made sure that the firmware of the dock is updated to the latest version.
I tried unplugging and re-plugging the USB-C cable, which doesn't do anything, just as restarting with the cable plugged in doesn't work either. So far, the only way I've found to make it work is to boot into a previous version of the kernel. Is there anything else I can do to make it work again?
Just kidding, here's the solution that worked for me. I noticed that Ubuntu kept telling me, that it had kept certain packages back when I tried to run a sudo apt upgrade. Most of them was related to lib-nvidia. So I tried changing the driver from proprietary nvidia to x.org nouveau drivers, which didn't work. After a restart, the Drivers settings page showed the driver as being manually installed, but at least I could now install the packages Ubuntu had kept back. After a restart, it still didn't work. What ultimately solved the issue was the following command:
Hi, I got a new Dell XPS 15 9520 (12th gen i9) few months ago. When I connect a Thunderbolt audio Interface, nothing happens, like if the port was dead. I've look in device manager and I cannot find any Thunderbolt Controller. No Thunderbolt services was running and even Intel Driver and Support Assistant cannot find any Thunderbolt controller on my laptop. I've opened a ticket with Dell. They change the motherboard, change the controller, nothing is working. After some search about this issue, I find other people with similar issue with other brand laptop (hp, Asus, Lenovo) but always with a 12th gen Intel. I made a clean install with windows 10 and the Thunderbolt controller show up immediately (model 463e). Everything works fine on windows 10. Finally, I start an update to windows 11, build 22623.730 and my thunderbolt is gone again. On intel and Dell website, both report that there's no additional driver for thunderbolt with a 12th gen CPU and windows 11. Someone else are aware of this issue?
I have had the motherboard replaced, tried a handful of drivers (Windows 10 drivers from Lenovo, Intel NUC driver package, www.catalog.update.microsoft.com) all of varying version numbers and via various methods (running the exe package, manual install via device manager). I just finished performing a factory restore from a USB Lenovo sent me, and am checking Device Manager before every update. Haven't been able to get the Thunderbolt controller to show up in Device Manager.
Okay, so my issue turned out to be a bit different after all... It appeared to be due to driver miss-match. Here is the solution for my specific problem-- _id/5870/kw/Core%20X%20Chroma
By showing hidden devices under Device Manager when disconnected from the internet, I was able to find the hidden device and remove the driver causing the issue.
@Projectik A couple of my machines transferred data at usb 2 speeds. There were no new drivers. I checked the BIOS and added support for thunderbolt. I now get usb 3 speed. The Thinkpad said I didn't need to add thunderbolt support unless I was using linux or win10 pre 17????? Thanks Microsoft, I can always depend on you to f... things up.
Same here with the 2022 Asus ROG M16. Sad to see that the thunderbolt port just doesn't work with the 12th gen intel CPU yet these companies can continue to advertise a thunderbolt 4 port when it's inoperable. I would hope we can at least see some acknowledgement form Intel/Microsoft/etc.
@MasonLi2022 you're enclose is USB 3.1 compatible so yes it work in USB mode (10mbs/sec) Plug your enclosure on the right port and it will also work (I've made the test with a dell TB4 dock) There's no issue with USB 4 protocol on the port. If you connect a TB only device like an audio interface, nothing happen.
@Projectik I have opened a case with MS for a very similar issue with the Intel 12 gen Windows 11 USB4 issue. I have a Dell Vostro 7620. I purchased a Sandisk extreme pro external SSD. The external SSD device has advertised transfer speed support up to 2000 mbs, However, when connected by the USB 4 (thunderbolt 4) it only transfers at a capped 1096 mbs on crystalmark speed tests, and around 600 mbs ish realtime. When I looked in devices it appears to be recongnised as a USB3.0 device (not USB 3.2 2x2). The same issue happens on a windows 10 windows to go install with it speeds capped at 1096 mbs. But, this is the thing - The Windows 10 Thunderbolt driver runs 10 - 20% quicker 700+ mbs. This means the USB4 implementation on Windows 11 is A: not as quick as using the thunderbolt driver on Windows 10 and B: windows OS 10 & 11 doesn't run the SSD with the supported USB 3.2 2X2 functionality. I know this is not strictly a Thunderbolt issue. but the fact the thunderbolt drivers on Windows 10 run more efficently than the Win 11 USB 4 implementation is worth noting.
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