There is a form on the website. I've had to replace the wheels on 3 cases this year, and I've just filled out the form (and then they've been sent a few months later). He is having to replace a lot of wheels due to a manufacturing defect they found this year.
Stephanie
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I normally just lurk on HB-L, but my husband wanted to explain how we/he solved our similar issue. Here’s his very detailed explanation.DebbieWe had to replace a wheel last year and contacted Port-a-Bell. Their wheels seemed a bit pricey, and a little research revealed that the wheels are same kind as are used on inline skates, scooters, luggage, etc. You can find a pair of equivalent wheels for less than $5 on Ebay. Simply search for “replacement skate wheels” — one reputable seller is “mkmsolutions”. (Link: https://www.ebay.com/usr/mkmsolutions).There are numerous sizes available, so make sure you order the right ones. I think I ordered 68mm (outside diameter). Find a metric ruler and measure an existing Port-a-Bell wheel.Obtaining the replacement wheel was the easy part - installing it was a pain! The metal wheel housing is attached to the case with 4 gold old “pop rivets” - easy to install and aggravating to remove! Furthermore, each wheel is held in place with a long rivet as an axle, and as is typical for a rivet, you must destroy the old rivet to remove the broken wheel. I used a Dremel tool with an abrasive cutting wheel to grind off one end of each rivet. You can replace the axle rivet with a 1/4” bolt, but as I recall, the fit of the metal wheel housing was tight enough to make this a real pain; as I recall, I removed some plastic from the case itself (again using my handy Dremel tool) in order to get it all to fit back together.Instead of using a regular bolt for the axle, I suppose you could use one of those 2-piece threaded binding posts that are sometimes used for semi-permanent binding of a book of 3-hole-punched pages. These have very thin and nearly flat heads on both ends. I think a 1 1/4” length would do, though the post diameter appears to be somewhat less than the necessary 1/4”. (See photo below.) Good luck finding these, and they’re often made of aluminum that just might be too flimsy for this application anyway!With a regular 1/4” bolt for the axle, a pan head or “truss head” (low-profile round head) bolt would be a good choice, and if you can find the thinner hex nuts that are often called “jam nuts,” that’d be good, too. The hub of the wheel does not rotate on the rivet or bolt axle, so you don’t really need to worry about whether or not the bolt is threaded all the way up to its head.To replace the 4 pop rivets, I used #10-32 pan-head machine screws with nylon-insert lock nuts (a.k.a. aircraft nuts).Clearly you need some handyman skills to manage all this. IMHO, this is a great example of maintenance-resistant manufacturing.The photos below show the before and after results of my efforts. Note that there’s a protective plastic cover over the wheel assembly on the inside of the case. The arrow points to where I removed plastic to accommodate the bolt head and nut. If you routinely roll your bell cases through puddles, consider applying a dollop of silicone caulk to these potentially leaky spots.
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On Mar 24, 2018, at 12:33 PM, Isenbergs <isen...@sbcglobal.net> wrote:From: Isenbergs <isen...@sbcglobal.net>Subject: Re: [HB-L] needDate: November 17, 2017 at 4:22:37 PM PSTWe had to replace a wheel last year and contacted Port-a-Bell. Their wheels seemed a bit pricey, and a little research revealed that the wheels are same kind as are used on inline skates, scooters, luggage, etc. You can find a pair of equivalent wheels for as little as $5 on Ebay. Simply search for “replacement skate wheels” — one reputable seller is “mkmsolutions”. (Link: https://www.ebay.com/usr/mkmsolutions). There are also Chinese sellers that include “binding post” axle parts (as described below) with the wheel — you just have to wait 2 weeks for a delivery from China. On Ebay these are listed as replacement luggage wheels, not skate wheels.There are numerous sizes available, so make sure you order the right ones. I ordered 68mm (outside diameter). But if in doubt, find a metric ruler and measure an existing Port-a-Bell wheel. If ordering skate wheels, take note of the axle diameter, as original wheels fit a 1/4" (0.25") axle, whereas some skate wheels are for an 8mm (0.315" ≈ 5/16” ) axle.
Obtaining the replacement wheel was the easy part - installing it was a pain! The metal wheel housing is attached to the case with 4 gold old “pop rivets” - easy to install and aggravating to remove! Furthermore, each wheel is held in place with a long rivet as an axle, and as is typical for a rivet, you must destroy the old rivet to remove the broken wheel. I used a Dremel tool with an abrasive cutting wheel to grind off one end of each rivet. You can replace the axle rivet with a 1/4” bolt, but as I recall, the fit of the metal wheel housing was tight enough to make this a real pain; as I recall, I removed some plastic from the case itself (again using my handy Dremel tool) in order to get it all to fit back together.Instead of using a regular bolt for the axle, I suppose you could use one of those 2-piece threaded binding posts that are sometimes used for semi-permanent binding of a book of 3-hole-punched pages. These have very thin and nearly flat heads on both ends. I think a 1 1/4” length would do, though the post diameter appears to be somewhat less than the necessary 1/4”. (See photo below.) Good luck finding these, and they’re often made of aluminum that just might be too flimsy for this application anyway!With a regular 1/4” bolt for the axle, a pan head or “truss head” (low-profile round head) bolt would be a good choice, and if you can find the thinner hex nuts that are often called “jam nuts,” that’d be good, too. The hub of the wheel does not rotate on the rivet or bolt axle, so you don’t really need to worry about whether or not the bolt is threaded all the way up to its head.To replace the 4 pop rivets, I used #10-32 pan-head machine screws with nylon-insert lock nuts (a.k.a. aircraft nuts).Clearly you need some handyman skills to manage all this. IMHO, this is a great example of maintenance-resistant manufacturing.
The photos below show the before and after results of my efforts. Note that there’s a protective plastic cover over the wheel assembly on the inside of the case. (It’s actually not a separate part.) The arrow points to where I removed plastic to accommodate the bolt head and nut. If you routinely roll your bell cases through puddles, consider applying a dollop of silicone caulk to these potentially leaky spots.