Re: HACK Adobe Illustrator CC (2017) V21.0.0 X64
Nichole Wernett
I am working in an .ai file that I have saved frequently before. Suddenly when I try to save the file, I get an error that reads "an unknown error has occurred" and the file won't save at all, anywhere. I have not seen this error message before and have had no issues opening or saving the file up until this point.
I run a late 2015 iMac with Sierra OS and Illustrator CC2017. I do not save to the network, I work from my computer's local Documents folder. I've been using this set up for months and this problem has only just started. Today, I've uninstalled and reinstalled Illustrator, restarting after each step. Still the same problem.
I also, notice that if I try to Save As over the file, by specifically navigating to the folder where the original is located (I was trying to see if maybe it was linking the file to a USB by mistake as I sometimes back up some files there in case I want to work a bit more at home. ) it will give me the "this file has been modified outside of Illustrator..." error and if I say "Yes" to saving anyway it follows up with the unknown error". Brilliant.
Anyway, unhiding all layers does the trick for now, it's just a time waster as I'm trying to organize layers for animation in After Effects and having to reveal all my layers every time I want to save and then hide them again to work is pretty frustrating.
Which is great except that I am working on a project that has gone through many iterations, and the customer wants to explore variations on a theme. Hiding objects makes keeping things aligned SO much simpler, and NOT being able to use a CORE FUNCTION of the program is truly stupid. It is a bug that needs to be fixed, and should have been fixed a while ago, from the looks of things. What the heck, Adobe? More and more like Microsoft in all the BAD ways every day...
Figured out a more solid work around. It appears to be an issue with hiding (and possibly with locking) main layers. If I hide an asset or group on a layer, saves just fine and preserves the integrity of the projects I'm working on (which, after 30+ iterations, has FINALLY been approved ).
I'm having the same exact issue, only with CC2017 on Windows 7. In my case, when a certain layer is locked, it throws the unknown error when saving. Once that layer is unlocked, save works ok. Also, I've found the behavior is consistent no matter where that layer is in the stack. In my sample file, the suspect layer only has 2 polygons. I hope Adobe can fix this quickly.
I've only recently gotten back into working with illustrator and the first time it didn't work i managed to fix it by making everything 100% opacity (which sucks because thats a whole heap of work i now have to redo), which worked even while some layers were locked or hidden.. The second time it only worked after i deleted a jpg that was in there for reference and the third time neither fix would work and it only saved after i unlocked and unhid everything.
I too am having this problem with Adobe Illustrator CC 2017 v21.0.0 running on El Capitan 10.11.6. For me, the problem is not locked layers, but hidden layers. The ONLY way I've been able to save my Illustrator document is by unhiding ALL the layers.
It appears that there was an issue with one of my layers. Once I deleted that layer everything saved fine. Not sure what was triggering the layer problem, unless there were linked items, which was mentioned previously, that I was unaware of.
I've got the same issue and although I can't identify why it's happening, I can say it is definitely due to a specific object. If I delete the object, the problem goes away. I've been playing with spot colors and changing other aspects to see what could be the offending attribute, but no luck yet. The object is just a simple group of vector shapes, nothing linked, no overlapping spot colors with transparency or anything. Haven't figured it out yet. Will update this if I figure it out.
I am wondering if the issue is being caused by objects created via shape builder... I have 100 layers with other objects and I am only having the 'Unknown Error' issue if I include this one layer... The only thing I can think is that its a shape builder shape because I believe its the only layer I used shape builder for anything... I even created a new file, redrew the whole object and pasted it to an entirely new layer in a different version of the file and somehow it still said 'Unknown Error' I was beyond POed... I redrew the whole thing lol. The only unique thing about that layer that comes to mind is that i used shape builder... I tried updating to the newest AI 2017 patch but that broke the software entirely and I had to role back. Extremely frustrating but I'm going to test the shape builder theory out tonight after work.
I selected all my paths which had a graphic style applied to them and make them no fill no stroke, than just manually colored the stroke instead of using my graphic style and the file saved and didn't give me the error.
So I think Graphic Styles has become corrupt? I think? I don't know, I can't get any Adobe engineer to help me. The moderators on the forum won't be able to address it, it's clearly a new bug. I'm using 21.0.0 CC 2017.
What exactly is defined in your graphic style? Is it possible to isolate the one attribute that is causing the issue? Maybe a feature that has since been updated, such as the Gaussian blur or arrowheads.
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