SERVICENOW REQUIREMENT

[brad b]

Servicenow Platform Admin/Engineer

EXPERIENCE 8+YEARS.
LOCATION: MCLEAN VIRGINIA,RICHMOND VIRGINIA,PLANO TEXAS.
1st round virtual
2nd round inperson technical
Work mode: Hybrid.

Keywords : Servicenow Platform, Integrations, MID Servers
● Solid understanding of Servicenow Platform, MID Server Architecture, High Availability/Disaster
Recovery etc
● Lead the design and roll-out of complex ServiceNow Installations, ensuring they align with
industry best practices and client needs
● Building a new experience in the Servicenow support portal by adding and configuring
components, pages, and themes ;
● Experience with Enhancing the ServiceNow Virtual Agent with Now Assist to provide
conversational, context-aware self-service experiences for users
● Experience in creating and deploying custom GenAI skills unique to business workflows using the
Now Assist Skill Kit
● Proven experience as a Technical Architect or similar role, with a focus on designing and
implementing ServiceNow solutions.
● Up to date with the latest updates and features in the ServiceNow platform, advocating for their
adoption when relevant.

Servicenow and CMDB Admin- ITAM (HAM/SAM)
Experience: 8 years +
LOCATION :MCLEAN VIRGINIA
Keywords : HAM Pro, SAM Pro, CSDM, Asset Lifecycle Management, Asset Discovery Service Mapping
● Expertise in implementation/support of integration with ServiceNow CMDB/Asset Management
● Collaborate with IT, procurement, finance, and security teams to improve HAM,SAM activities with
broader IT Service Management (ITSM) and IT Asset Management (ITAM) initiatives.
● SAM Pro Specific Skills
○ Configure and maintain the ServiceNow SAM Pro module, including software models,
discovery models, entitlements, and license metrics.
○ Execute regular reconciliation processes comparing discovered software installations
with purchased licenses (entitlements) to determine the effective license position (ELP).
○ Experience with scripting (JavaScript) and integrations (e.g., SCCM, Discovery)
● HAM Pro Specific Skills
○ Develop and implement strategies and automate processes for hardware acquisition,
receipt, deployment, maintenance, and secure disposal, ensuring compliance with ITAD
(IT Asset Disposal) standards.
○ Ensure HAM data integrity within the Configuration Management Database (CMDB),
leveraging ServiceNow Discovery and other integrations to populate CI data
automatically.
● Experience of developing and implementing integrations between ServiceNow and other
systems using APIs, web services, and middleware
● Experience building integration with procurement systems - Coupa and Zip
● Experience on Integration technologies such as Web Services, SOAP, HTTP, MID Server.

SEND RESUMES AT :brad1innov...@gmail.com