No templates?

[sab...@droga5.com]

Trying to play with one of the Lightbox templates, and none are showing up in GWD. See attached. Any suggestions?

[San Khong]

Please try the following to force the templates to be downloaded again:

1. Quit Google Web Designer.
2. Do one of the following to delete the manifest file:
   • Run this command in Terminal:
     rm ~/Library/Application\ Support/Google/Web\ Designer/webapp/gwdtemplates/manifest.json
   • Or click on Finder, select the Go menu, hold down the Option key and select Library, then browse to Application Support/Google Web Designer/webapp/gwdtemplates and delete manifest.json
3. Re-launch Google Web Designer.

If you are on Windows, delete the following folder and launch GWD again: C:\Users\<yourUserName>\AppData\Local\Google\Google Web Designer\webapp\gwdtemplates

Thanks,

San

Google Web Designer team

[William Dockens]

Hi !

 I tried following those steps for windows seven, but the template file can not be found.  When I opened it, the template file was empty. Since I'm sitting on a corporate VPN network, might that have anything to do with that the program can not download all assets that are needed in this case the template?

with regards William  

[San Khong]

Hi William,

Is your machine controlled by a system admin at work? Do you know if they need to whitelist any URL? It's possible that to support Google Web Designer, they whitelisted https://www.gstatic.com/ninja/beta. Starting in 1.8.0 release that we launched in May of this year, we decoupled the templates from the web app so the templates are stored in https://www.gstatic.com/ninja/templates instead and this URL will also need to be whitelisted too in some network configuration. 

[San Khong]

We have just released an update, 2.0.4.0112 that should fix the issue with templates not loading when user's Documents on the network drive. 

Note: There is still an issue with saving a file as a template when the user's Documents directory is on a network drive. As a workaround, select Edit > Preferences and change the location for My Templates to a local file path.

Thank you for reporting the issue to us.