Why ClickTag is not working in middle of creative????...

[Vaibhav Sinare]

Hi Team,

I have created creative in google web designer. but in expand page Tap area is not working properly. its getting some issue in middle of creative its not showing hand tool also on expand page tap area is working on only on gutter and tap area is not working on in middle of expand banner Please help me what i am do now.

Above issue is getting only Firefox.

ClickTag is working properly in google chrome.

Regards,
Vaibhav.

[jo...@elespacio.net]

Hello Vaibhav,

we have the same issue, contacted dbck support and they replied, the solution worked for us!, I hope works for you too.

Regards,
Jonathan

Creative Ad Support reply:

The issue is Firefox is caused by the "transform-style" value: GWD sets this value as "preserve-3d" in the page container which it doesn't cause any conflict in Chrome or Safari, but for some reason Firefox renders the images on top of the Tap Area or any other clickable area in the creative when the transform-style is set in this way.

To workaround this issue you can to do the following:

1. Go to the Code View in GWD
2. Look for this CSS class in the code: .gwd-page-content
3. Set the "transform-style" as "flat"
4. Republish your creative.

[dcom...@gmail.com]

work for me too!
Thanks