Why won't google web designer templates load?

[juli...@gmail.com]

The templates just don't load

[San Khong]

Hi Julia,

I'm sorry you ran into this bug.  To make the template load again, can you please follow these steps in our release notes:

1. Quit Google Web Designer.
2. Do one of the following to delete the manifest file:
   • Run this command in Terminal:
     rm ~/Library/Application\ Support/Google/Web\ Designer/webapp/gwdtemplates/manifest.json
   • Or click on Finder, select the Go menu, hold down the Option key and select Library, then browse to Application Support/Google Web Designer/webapp/gwdtemplates and delete manifest.json
3. Re-launch Google Web Designer.

This will be fixed in our next release (coming soon...)

San

Google Web Designer team

[mfa...@gmail.com]

I can't load templates. When I try to "Create New File From Template" I the "Template Gallery" pane on the left, and "Loading Formats" busy loop on the right pane that never ends.

I've tried other fixes mentioned here to no avail.

I'm using Version 2.0.1.1120 on Windows 10 Pro.

[San Khong]

mfalcy,

I'm sorry you are running into this issue. Can you please open Google Web Designer, open any file, click on Edit > Preferences > Advanced, if Enable verbose logging is unchecked, please check it to turn it on. Quit Google Web Designer, relaunch it, select New from Template, then quit Google Web Designer and send us the log files:

Email a zip file containing your log files to gwd-s...@google.com. The logs can be found in the following locations:

• Windows: C:\Users\<username>\AppData\Local\Google\Google Web Designer\logs
• Mac: /Users/<username>/Library/Application Support/Google/Web Designer/logs 
• Linux: ~/.local/share/google-web-designer/logs/ 

Once we get the log files, I can go ahead and provide you with a zip file of the templates file to place in your file system to see if they can load.

Thanks,
San

[San Khong]

We have just released an update, 2.0.4.0112 that should fix the issue with templates not loading when user's Documents on the network drive. 

Note: There is still an issue with saving a file as a template when the user's Documents directory is on a network drive. As a workaround, select Edit > Preferences and change the location for My Templates to a local file path.)

Thank you for reporting the issue to us.