Google web designer and Revive AdServer - HTML5 issues

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Flyzone

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Jun 27, 2018, 10:46:54 AM6/27/18
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Hi there, 
I'm running into issues when loading HTML5 created into Revive adserver (ex OpenX).
The issues are related to the images display and the animations.

Once loaded the .zip file the preview is only displaying the name of the image but not the image itself.
In this sample attached, you can see the result of a simple banner with a background image and no animation.

I did download samples of HTML5 ready ads from Google, created with GWD and even in that case images are not displaying.
text or use colour for a background will appear.

Not sure where the issue is.

Any solution?

Thanks

Screen Shot 2018-06-27 at 10.41.44 AM.png

San Khong

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Jun 27, 2018, 11:39:09 AM6/27/18
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Did you publish the file prior to uploading it to the ad server? Please select File > Publish > Locally. 
When you doubleclick on the index.html to preview it in the browser, do you see the images?

San
Google Web Designer team

Flyzone

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Jun 27, 2018, 11:55:38 AM6/27/18
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I can see them in Chrome but I can't see the in Safari. And yes I did publish before uploading

San Khong

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Jun 27, 2018, 12:00:21 PM6/27/18
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Did you try using Chrome to upload to Revive ad server to see if you see the same issue? I'm wondering if you have any type of Ad blocker on in Safari?

Thanks,
San

Flyzone

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Jun 27, 2018, 12:24:53 PM6/27/18
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I do have adblocker on Safari but even uploading from Chrome doesn't work. Here's the screenshot
Screen Shot 2018-06-27 at 12.23.17 PM.png

San Khong

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Jun 27, 2018, 3:44:15 PM6/27/18
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We have never tested Revive but a quick search shows that a creative published from Google Web Designer might not work immediately when uploading to Revive. You also need the extra steps with the iframe. Please see this post. If you have any other issue with Revive ad server, please try the Revive forum.

Hope it helps.

flya...@gmail.com

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Jun 27, 2018, 4:27:22 PM6/27/18
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Thanks San, the new version on Revive is supporting HTML5 and distribute the code using an iFrame however that iFrame is not displaying the ad correctly. I've posted on their forum but didn't get any reply after days unfortunately.

flya...@gmail.com

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Jun 27, 2018, 4:56:59 PM6/27/18
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I actually tested the gwd page after the server loaded, bypassing the ad server and the images are not visible in this case either.

https://www.azuremagazine.com/images/4e785ca245a6154cd9a651963d2cb415/index.html

flya...@gmail.com

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Jun 27, 2018, 5:17:35 PM6/27/18
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solved. I think it was a DNS issue. By removing the www the system is now capable of delivering the ad via iFrame

https://azuremagazine.com/images/4e785ca245a6154cd9a651963d2cb415/index.html

San Khong

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Jun 27, 2018, 5:40:32 PM6/27/18
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Good to hear it's resolved!

San
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