Swipeable Gallery not showing after published

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cr...@selectmediagroup.co.uk

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May 5, 2016, 7:15:04 AM5/5/16
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Hi,

I've built a swipeable gallery unit in GWD but i'm having issues viewing the actual gallery images once it's published through DFP. It's fully functionable in preview mode but as soon as it gets published it won't work.

Here's a link to see the unit once published:

https://partner.googleadservices.com/gampad/ads?gct=AJMKTTu_Mf8KwwH4DAGKGLwBKrkBCAkQIEoAWICAgKCzwIaDcLgBqfPk39UC0gIJdGV4dC9odG1s8AKABvgCgAaQAwCiAxUQARgBKICAgKCzwIbr7gFSBEpQRzGiAxUQARgBKICAgKCzwIbV-QFSBEpQRzKiAxQQARgBKICAgKCzwIa9OFIESlBHM6IDFRABGAEogICAoLPAhrOxAVIEUE5HMcgDgAbQA4AG8AMCygUYaHR0cHM6Ly9idXNpbmVzcy5idC5jb20v-gYCKAAY1NOsuQUoADDU7-HABTgAWAFqBl9ibGFua3CZyKy5BQ&iu=68347737&gdfp_req=1&height=768&width=768&impl=ifr

Any help would be great!

Google Web Designer beta

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May 5, 2016, 1:34:40 PM5/5/16
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Hi Craig,

Looks like there is an error when previewing the link.
Can you attach your file here or send it to us your source file (not the published one) so that we can take a look?

Thanks,
Rika
(GWD team)

Google Web Designer beta

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May 5, 2016, 1:38:13 PM5/5/16
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Sorry, I meant to say 

Can you attach or send your source file (not the published one) to us so that we can take a look?

Thanks!

cr...@selectmediagroup.co.uk

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May 6, 2016, 4:54:01 AM5/6/16
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Please find attached the source file.

<!DOCTYPE html>
<html>

<head>
<meta charset="utf-8">
<meta name="generator" content="Google Web Designer 1.6.0.0429">
<meta name="template" content="Banner 3.0.0">
<meta name="environment" content="gwd-doubleclick">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<link href="gwdpage_style.css" rel="stylesheet" data-version="8" data-exports-type="gwd-page">
<link href="gwdpagedeck_style.css" rel="stylesheet" data-version="8" data-exports-type="gwd-pagedeck">
<link href="gwddoubleclick_style.css" rel="stylesheet" data-version="10" data-exports-type="gwd-doubleclick">
<link href="gwdimage_style.css" rel="stylesheet" data-version="7" data-exports-type="gwd-image">
<link href="gwdyoutube_style.css" rel="stylesheet" data-version="12" data-exports-type="gwd-youtube">
<link href="gwdgesture_style.css" rel="stylesheet" data-version="3" data-exports-type="gwd-gesture">
<link href="gwdgallerynavigation_style.css" rel="stylesheet" data-version="4" data-exports-type="gwd-gallerynavigation">
<link href="gwdswipegallery_style.css" rel="stylesheet" data-version="14" data-exports-type="gwd-swipegallery">
<link href="gwdtaparea_style.css" rel="stylesheet" data-version="4" data-exports-type="gwd-taparea">
<style type="text/css" id="gwd-lightbox-style">
.gwd-lightbox {
overflow: hidden;
}
</style>
<style type="text/css" id="gwd-text-style">
p {
margin: 0px;
}
h1 {
margin: 0px;
}
h2 {
margin: 0px;
}
h3 {
margin: 0px;
}
</style>
<style type="text/css">
html, body {
width: 100%;
height: 100%;
margin: 0px;
}
.gwd-page-container {
position: relative;
width: 100%;
height: 100%;
}
.gwd-page-content {
transform: perspective(1400px) matrix3d(1, 0, 0, 0, 0, 1, 0, 0, 0, 0, 1, 0, 0, 0, 0, 1);
transform-style: preserve-3d;
position: absolute;
background-color: transparent;
}
.gwd-page-wrapper {
position: absolute;
transform: translateZ(0px);
background-color: rgb(255, 255, 255);
}
.gwd-page-size {
width: 767px;
height: 768px;
}
.gwd-img-nkjb {
position: absolute;
width: 768px;
height: 533px;
left: 0px;
top: 0px;
}
.gwd-youtube-1iii {
position: absolute;
width: 697px;
height: 401px;
left: 37px;
top: 21px;
}
.gwd-swipegallery-1mx0 {
position: absolute;
top: 533px;
left: 0px;
width: 768px;
height: 239px;
}
.gwd-taparea-1d52 {
position: absolute;
width: 200px;
height: 140px;
left: 710px;
top: 578px;
}
.gwd-taparea-11o0 {
left: -150px;
top: 575px;
}
</style><script data-source="googbase_min.js" data-version="3" data-exports-type="googbase" src="googbase_min.js"></script><script data-source="gwd_webcomponents_min.js" data-version="5" data-exports-type="gwd_webcomponents" src="gwd_webcomponents_min.js"></script>
<script
data-source="gwdpage_min.js" data-version="8" data-exports-type="gwd-page" src="gwdpage_min.js"></script><script data-source="gwdpagedeck_min.js" data-version="8" data-exports-type="gwd-pagedeck" src="gwdpagedeck_min.js"></script><script data-source="https://s0.2mdn.net/ads/studio/Enabler.js" data-exports-type="gwd-doubleclick" src="https://s0.2mdn.net/ads/studio/Enabler.js"></script>
<script
data-source="gwddoubleclick_min.js" data-version="10" data-exports-type="gwd-doubleclick" src="gwddoubleclick_min.js"></script><script data-source="gwdimage_min.js" data-version="7" data-exports-type="gwd-image" src="gwdimage_min.js"></script><script data-source="gwdyoutube_min.js" data-version="12" data-exports-type="gwd-youtube" src="gwdyoutube_min.js"></script>
<script
data-source="gwdgesture_min.js" data-version="3" data-exports-type="gwd-gesture" src="gwdgesture_min.js"></script><script data-source="gwdgallerynavigation_min.js" data-version="4" data-exports-type="gwd-gallerynavigation" src="gwdgallerynavigation_min.js"></script><script data-source="gwdswipegallery_min.js" data-version="14" data-exports-type="gwd-swipegallery"
src="gwdswipegallery_min.js"></script><script data-source="gwdtaparea_min.js" data-version="4" data-exports-type="gwd-taparea" src="gwdtaparea_min.js"></script>
<script type="text/javascript" gwd-events="support" src="gwd-events-support.1.0.js"></script>
<script type="text/javascript" gwd-events="handlers">
gwd.auto_Gwd_taparea_1Action = function(event) {
// GWD Predefined Function
gwd.actions.gwdSwipegallery.goForwards('gwd-swipegallery_1');
};
gwd.auto_Gwd_taparea_2Action = function(event) {
// GWD Predefined Function
gwd.actions.gwdSwipegallery.goBackwards('gwd-swipegallery_1');
};
</script>
<script type="text/javascript" gwd-events="registration">
// Support code for event handling in Google Web Designer
// This script block is auto-generated. Please do not edit!
gwd.actions.events.registerEventHandlers = function(event) {
gwd.actions.events.addHandler('gwd-taparea_1', 'action', gwd.auto_Gwd_taparea_1Action, false);
gwd.actions.events.addHandler('gwd-taparea_2', 'action', gwd.auto_Gwd_taparea_2Action, false);
};
gwd.actions.events.deregisterEventHandlers = function(event) {
gwd.actions.events.removeHandler('gwd-taparea_1', 'action', gwd.auto_Gwd_taparea_1Action, false);
gwd.actions.events.removeHandler('gwd-taparea_2', 'action', gwd.auto_Gwd_taparea_2Action, false);
};
document.addEventListener("DOMContentLoaded", gwd.actions.events.registerEventHandlers);
document.addEventListener("unload", gwd.actions.events.deregisterEventHandlers);
</script>
</head>

<body>
<gwd-doubleclick id="gwd-ad" polite-load="">
<gwd-metric-configuration>
<gwd-metric-event source="gwd-youtube_1" event="playpressed" metric="gwd-youtube_1: YouTube play"></gwd-metric-event>
<gwd-metric-event source="gwd-youtube_1" event="paused" metric="gwd-youtube_1: YouTube pause"></gwd-metric-event>
<gwd-metric-event source="gwd-youtube_1" event="ended" metric="gwd-youtube_1: YouTube end"></gwd-metric-event>
<gwd-metric-event source="gwd-youtube_1" event="replayed" metric="gwd-youtube_1: YouTube replayed"></gwd-metric-event>
<gwd-metric-event source="gwd-youtube_1" event="viewed25percent" metric="gwd-youtube_1: YouTube first quartile"></gwd-metric-event>
<gwd-metric-event source="gwd-youtube_1" event="viewed50percent" metric="gwd-youtube_1: YouTube midpoint"></gwd-metric-event>
<gwd-metric-event source="gwd-youtube_1" event="viewed75percent" metric="gwd-youtube_1: YouTube third quartile"></gwd-metric-event>
<gwd-metric-event source="gwd-youtube_1" event="viewed100percent" metric="gwd-youtube_1: YouTube complete"></gwd-metric-event>
<gwd-metric-event source="gwd-youtube_1" event="previewed0percent" metric="gwd-youtube_1: YouTube preview started"></gwd-metric-event>
<gwd-metric-event source="gwd-youtube_1" event="previewed25percent" metric="gwd-youtube_1: YouTube preview first quartile"></gwd-metric-event>
<gwd-metric-event source="gwd-youtube_1" event="previewed50percent" metric="gwd-youtube_1: YouTube preview midpoint"></gwd-metric-event>
<gwd-metric-event source="gwd-youtube_1" event="previewed75percent" metric="gwd-youtube_1: YouTube preview third quartile"></gwd-metric-event>
<gwd-metric-event source="gwd-youtube_1" event="previewed100percent" metric="gwd-youtube_1: YouTube preview complete"></gwd-metric-event>
<gwd-metric-event source="gwd-swipegallery_1" event="frametap" metric=""></gwd-metric-event>
<gwd-metric-event source="gwd-swipegallery_1" event="frameswipe" metric=""></gwd-metric-event>
<gwd-metric-event source="gwd-swipegallery_1" event="allframesviewed" metric="gwd-swipegallery_1: All Frames Viewed"></gwd-metric-event>
<gwd-metric-event source="gwd-swipegallery_1" event="firstinteraction" metric="gwd-swipegallery_1: Gallery Swiped"></gwd-metric-event>
<gwd-metric-event source="gwd-swipegallery_1" event="frameexit" metric="" exit="Gallery Frame Exited"></gwd-metric-event>
<gwd-metric-event source="gwd-taparea_1" event="tapareaexit" metric="" exit="Exit"></gwd-metric-event>
<gwd-metric-event source="gwd-taparea_2" event="tapareaexit" metric="" exit="Exit"></gwd-metric-event>
</gwd-metric-configuration>
<div is="gwd-pagedeck" class="gwd-page-container" id="pagedeck">
<div is="gwd-page" id="page1" class="gwd-page-wrapper gwd-page-size gwd-lightbox" data-gwd-width="767px" data-gwd-height="768px">
<div class="gwd-page-content gwd-page-size">
<gwd-youtube id="gwd-youtube_1" video-url="6DZ6RXHJDCY" class="gwd-youtube-1iii" autoplay="standard" controls="none" pause-on-end=""></gwd-youtube>
<img is="gwd-image" source="assets/Tablet Interstitial.png" id="gwd-image_1" class="gwd-img-nkjb">
<gwd-swipegallery id="gwd-swipegallery_1" scaling="contain" class="gwd-swipegallery-1mx0 gwd-gen-15yggwdanimation" images="assets/Article 3.jpg,assets/Article 2.jpg,assets/Article 1.jpg"></gwd-swipegallery>
<gwd-taparea id="gwd-taparea_1" class="gwd-taparea-1d52"></gwd-taparea>
<gwd-taparea id="gwd-taparea_2" class="gwd-taparea-1d52 gwd-taparea-11o0"></gwd-taparea>
</div>
</div>
</div>
</gwd-doubleclick>
<script type="text/javascript" id="gwd-init-code">
(function() {
var gwdAd = document.getElementById('gwd-ad');

/**
* Handles the DOMContentLoaded event. The DOMContentLoaded event is
* fired when the document has been completely loaded and parsed.
*/
function handleDomContentLoaded(event) {

}

/**
* Handles the WebComponentsReady event. This event is fired when all
* custom elements have been registered and upgraded.
*/
function handleWebComponentsReady(event) {
// Start the Ad lifecycle.
setTimeout(function() {
gwdAd.initAd();
}, 0);
}

/**
* Handles the event that is dispatched after the Ad has been
* initialized and before the default page of the Ad is shown.
*/
function handleAdInitialized(event) {}

window.addEventListener('DOMContentLoaded',
handleDomContentLoaded, false);
window.addEventListener('WebComponentsReady',
handleWebComponentsReady, false);
window.addEventListener('adinitialized',
handleAdInitialized, false);
})();
</script>
</body>

</html>

Google Web Designer beta

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May 6, 2016, 2:41:37 PM5/6/16
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Hi Craig,

Thanks for sending us the source.  The published file is previewed fine on our end.
Are you using Doubleclick studio to upload the creative to DFP?  If not, please checkout Racheal's comment in this thread:


Hope it helps!

Rika
(GWD team)


cr...@selectmediagroup.co.uk

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May 9, 2016, 6:47:18 AM5/9/16
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Hi Rika,

Thanks for your response and it's weird that it works on your end but on mine it won't show at all?

I'm using DFP to upload but i've just tried creating the ad in non generic and once I upload it using the html-to-dfp app it still won't show?

Any recommendations?

Google Web Designer beta

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May 9, 2016, 1:32:48 PM5/9/16
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Hi Craig,

Please contact the DFP support directly.  Here is the link to the support page:

Thanks,
Rika
(GWD team)

Google Web Designer beta

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May 9, 2016, 2:38:26 PM5/9/16
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Hi Craig,

Noticed that your images contain white space in the name from your html file.
It turned out we have a bug in adding images with white space to the gallery
Can you rename your image files so that they won't incude white spaces?
Then edit the gallery and publish?  Hope it works this time.

Thanks,
Rika
(GWD team)

cr...@selectmediagroup.co.uk

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May 10, 2016, 5:03:14 AM5/10/16
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Hi Rika,

I've renamed the files and removed all spaces and re-published everything but i'm still having the issue. I was looking in the HTML code and I can actually see the images there which have uploaded but they still don't show on the unit. Could it be that maybe i'm doing something wrong when uploading?

Here is a link to the updated unit: https://partner.googleadservices.com/gampad/ads?gct=tfZcFPJOX8oKxAH4DAGKGL0BKroBCAkQIEoAWICAgKCzoNbLjwG4AYmM2oLXAtICCXRleHQvaHRtbPACgAb4AoAGkAMAogMVEAEYASiAgICgs6DWi_oBUgRQTkcxogMUEAEYASiAgICgs6DWg3NSBEpQRzKiAxUQARgBKICAgKCzoNaOsgFSBEpQRzGiAxUQARgBKICAgKCzoNbW3wFSBEpQRzPIA4AG0AOABvADAsoFGGh0dHBzOi8vYnVzaW5lc3MuYnQuY29tL_oGAigAGL3AxrkFKAAwvdz7wAU4AFgBagZfYmxhbmtwt8DGuQU&iu=68347737&gdfp_req=1&height=768&width=768&impl=ifr

Thanks,
Craig

Google Web Designer beta

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May 10, 2016, 4:31:01 PM5/10/16
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Can you please send us  your source files (not only html but all the files) and the published file at gwd-s...@google.com?
We will look into them internally.

Thanks,
Rika
(GWD team)

Google Web Designer beta

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May 12, 2016, 6:53:27 PM5/12/16
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Hi Craig,

Thanks for sending your zip file.  I uploaded it to DoubleClick Studio platform and the Swipeable gallery looked good. 
The reason why your images don't show up in DFP seems that DFP handles images differently.  I found the old thread that one of the users mentioned that the images need to be hosted externally for DFP - https://groups.google.com/forum/?utm_medium=email&utm_source=footer#!searchin/gwdbeta/photobuckets/gwdbeta/ZARjmUP0Og8/jQE2b32hYogJ

At this point, please contact DFP support directly:


Thanks for using the Google Web Designer,
Rika
(GWD team)

Vaibhav Sinare

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Jun 1, 2016, 7:58:54 AM6/1/16
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Hi,

I have getting same issue on DFP server please check following file and link and please help me resolve the following issue.

http://www.india.com/?google_preview=GKbbJhurbEkYjsywugUwjujlwQWIAYCAgKCz8Jq3bQ&iu=11440465&gdfp_req=1&lineItemId=31343265&creativeId=65806037985

please the following link to creative file

https://drive.google.com/open?id=0B0Tg7XAudI_HaFBSWHo0TXloTTQ

Regards,
Vaibhav

Google Web Designer beta

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Jun 1, 2016, 11:21:48 AM6/1/16
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Hi Vaibhav,

Looks like your ad is working in the first link.  The second link requires permission.
Anyway, for the ad issue, please contact the DFP support directly.

Thanks,
Rika
(GWD team)


Vaibhav Sinare

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Jun 2, 2016, 1:39:01 AM6/2/16
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Hi Team,

I have already contact to DFP support team, Please check DFP Team reply.

Hi Jagdish,


Hope you’re well.


Looks like you are trying to preview the creative ID: 65806037985 on the webpage: www.india.com. To preview the creative using Preview→ On site, the targeting criteria in the ad slot should be similar to the targeting criteria of the line item settings. I see that line item ID:31343265 is targeted to Feature Phone/Smartphone/Desktop. So, I emulated the browser to a smart phone and used the On site preview option. I was able to see the creative render as intended. Here’s screenshot for your reference. In case I’ve misunderstood your question, please elaborate the issue along with the screenshots and I’ll be glad to investigate.


Also, letting you know that you can now contact DFP Support via “Live chat”. This option is available under “Contact Us” on the DFP Help-center at https://support.google.com/dfp_sb.


Best,


Suman | Google Publisher Support | DoubleClick for Publishers | Google Inc.



Please help what i do now.


Regards,

Vaibhav.

Vaibhav Sinare

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Jun 3, 2016, 2:21:18 AM6/3/16
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Hi Team,

Please update me as soon as possible.

Please check DFP support team reply and please tell me what can i do now.

Regards,
Vaibhav.

Vaibhav Sinare

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Jun 6, 2016, 2:40:16 AM6/6/16
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Hi Rika,

Please Help me the above issue i am send mail already i gwd team please update me what can i do.

Regards,
Vaibhav

Google Web Designer beta

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Jun 6, 2016, 11:39:45 AM6/6/16
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Hi Vaibhav,

I read the DFP support's reply in your post.  They said your ad is rendering fine.  At this point, you should contact them directly:

Thanks,
Rika
(Google Web Desinger team)

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