blank white screen

[Abdul Rehman Liaqat]

Hello! I have installed google web designer. After clicking it's start up icon, it gives a "white blank screen" with no response whatsoever. Nothing happens with ctrl-N or anything. SO, please help me ! anyone!

[Nivesh Rajbhandari]

Hi Abdul,

Are you using a web proxy to connect to the internet? There is a known issue that GWD can't connect to the internet to download the necessary files on initial launch if you are using a proxy. We're investigating a way to allow you to enter the proxy settings for GWD to run.

Thanks,
Nivesh

(GWD team)

[graff...@gmail.com]

I too am experiencing this and I do not use a proxy server.

[Jaz]

Hi Abdul,

We have an update to this issue, please check out our recent forum post: http://goo.gl/7Xxil4

thanks!
jaz

Jasmine Rogers
Program Manager, GWD

[Jaz]

Hi,

Please check out our latest forum post regarding the proxy issue, as well as turning on verbose logging (sending us the logs will help troubleshoot the issue): http://goo.gl/7Xxil4

[artur....@gmail.com]

Hi,

I just installed GWD (1.0.3.0115) on my Windows 7 64bit Home

I also get blank screen, the difference is that it turns all black to me. After a splash screen I can see the application UI for a second then everything goes black.

I turned the verbose logging on on my machine and here's what it tells to whom it may tell anything:

browser.log

I0217 15:07:56 ..\shell\core\logging.cc:242] Session start
I0217 15:08:01 ..\shell\cef_objects\ninja_cef_client.cc:758] Load start for main browser frame
I0217 15:08:01 ..\shell\cef_objects\ninja_cef_client.cc:343] CM: "Document was loaded from Application Cache with manifest https://www.gstatic.com/ninja/beta/01152014/gwd.appcache"
I0217 15:08:01 ..\shell\cef_objects\ninja_cef_client.cc:343] CM: "Application Cache Checking event"
I0217 15:08:02 ..\shell\cef_objects\ninja_cef_client.cc:343] CM: "Application Cache NoUpdate event"
I0217 15:08:02 ..\shell\cef_objects\ninja_cef_client.cc:765] Load end for main browser frame. status= 200
I0217 15:08:13 ..\shell\win\ninja_shell.cc:753] Application shutdown normally. Return value = 0
I0217 15:08:13 ..\shell\core\logging.cc:249] Session end

renderer.log

I0217 15:08:01 ..\shell\core\logging.cc:242] Session start
I0217 15:08:01 ..\shell\cef_objects\ninja_cef_app.cc:508] Render thread created
I0217 15:08:01 ..\shell\cef_objects\ninja_cef_app.cc:512] Webkit Initialized
I0217 15:08:12 ..\shell\core\logging.cc:249] Session end

Please help. I'm desperate to give it a try and potentially continue using.

Thanks guys,

Arthur

[artur....@gmail.com]

Hi again,

I was able to run the application in 256 color mode. It's rather unusable with this color depth but at least no black screen.

Furthermore, I tried to decrease screen resolution (1920 x 1080 now) but no use. Changing from true color (32 bit) to high color (16 bit) didn't help as well.

Anyone?

Arthur

[artur....@gmail.com]

Finally,

For GWD I changed permanently from Nvidia, which is my default card, to built-in Intel based graphics card which solved the issue.

Thanks guys,

Arthur

[Jaz]

Hi Arthur,

Good to know you're up and running, thanks for letting know how it worked out!

thx

[dominik...@gmail.com]

Oh I have the same problem, but I don't want to leave Nvidia alone :(
Google, please do something!

[dominik...@gmail.com]

E0423 21:09:46 ../shell/cef_objects/ninja_cef_app.cc:312] Uncaught javascript exception
Uncaught TypeError: Object #<Object> has no method 'dispatchEvent' (about:blank:0)

E0423 21:09:46 ../shell/core/utils.cc:802] Javascript Stack
(about:blank:0:150)

-----------

E0423 20:32:27 ../shell/linux/main.cc:278] Failed to load shell configuration from "http://www.gstatic.com/ninja/config/shell_config.xml"

[halve...@gmail.com]

Also having the same white screen issue on Kubuntu 14.04 64-bit using Intel Graphics. I am behind a proxy, though the proxy in Chrome is properly set up.

browser.log:
E0423 13:36:43 ../shell/linux/main.cc:278] Failed to load shell configuration from "http://www.gstatic.com/ninja/config/shell_config.xml"

zygote.log:
E0423 13:36:55 ../shell/cef_objects/ninja_cef_app.cc:312] Uncaught javascript exception

Uncaught TypeError: Object #<Object> has no method 'dispatchEvent' (about:blank:0)

E0423 13:36:55 ../shell/core/utils.cc:802] Javascript Stack
(about:blank:0:150)

[Jaz]

Hi,

We do not support Kubuntu, please take a look at our requirements page for the Linux versions we support: http://goo.gl/J55ZcL

thx!

[Xavier Mendez]

Then that could be the problem. GWD pays absolutely no attention to the proxy settings,
it tries to reach the server directly.

What happens if you try to download the file without the proxy?

[dominik...@gmail.com]

What a huge dissapointment :(((((

[halve...@gmail.com]

I'm behind a company proxy. Downloading without the proxy fails. I saw some documentation for getting the proxy to work with Windows and Mac, but nothing for Linux. Is there anyway to get it to autodetect proxy or to setup proxy? I will be installing this at home as well, though I will still need it for work at some point.

[halve...@gmail.com]

I just had a co-worker install GWD on Ubuntu 14.04 64-bit Intel Graphics and he is having the same white screen problem. His browser.log and zygote.log match my own.

[Xavier Mendez]

I don't know how to make GWD obey (autodetect) proxy settings in Linux, maybe San does...
(you can always use Redsocks and avoid setting a proxy at all)

[San Khong]

Please try the following proxy settings for GWD, for Linux, the file that you can edit is at ~/.local/share/google-web-designer/preferences/settings.conf

https://support.google.com/webdesigner/answer/3546718?hl=en

We'll update this help doc to add the file path for Linux.

Please let us know how it's working out for you.

I've tried Kubuntu on VMWare without proxy server and got the same error so I'm not sure if proxy is the cause.  

Thanks,

San

[Xavier Mendez]

I tried setting proxy-auto-detect=true, or proxy-server=http://localhost:8080 with no luck.
I couldn't get GWD to proxy a single request.
I also tried supplyng  command-line arguments like I'd do in regular Chromium.

[halve...@gmail.com]

I'm having my co-worker (who is running Ubuntu) perform the troubleshooting along with myself to reduce the number of variables. The following are the current contents of ~/.local/share/google-web-designer/preferences/setting.conf:

[WindowInfo]
maximized=false
width=1024
height=768
left=2008
top=174
verbose-logging=1
proxy-server="http://server.mycompany.com:8080"

I have tried it with and without the double-quotes, as well as using 1, YES and true for verbose-logging. Is the syntax incorrect?

[Xavier Mendez]

One question: should the proxy settings go in a specific section of the configuration file?
I have tried putting them under [Settings] as well as under [WindowInfo].

[steveh...@gmail.com]

I'm not behind a proxy, just a straight internet connection, getting this in the browser log :-

E0424 08:14:54 ../shell/linux/main.cc:278] Failed to load shell configuration from "http://www.gstatic.com/ninja/config/shell_config.xml"

I can wget the file though.

zygote log :-

E0424 08:14:59 ../shell/cef_objects/ninja_cef_app.cc:312] Uncaught javascript exception

Uncaught TypeError: Object #<Object> has no method 'dispatchEvent' (about:blank:0)

E0424 08:14:59 ../shell/core/utils.cc:802] Javascript Stack
(about:blank:0:150)

On Fedora 20 x64

[rick....@gmail.com]

I have a blank black screen Ubuntu 14.04 64bit

[99.p...@gmail.com]

Same problem, when will this problem be solved.
Running Windows 7 64

[dhe...@gmail.com]

solved for me, I just add some simple lines to the settings.conf:

[WindowInfo]
maximized=false
width=1024
height=768
left=167
top=30
proxy-auto-detect=true
verbose-logging=false

[Jaz]

Hi All,

For those who experienced the white screen issue, can you please adjust your proxy settings and re-launch the new version of Google Web Designer (v 1.1.0.0723)?

If you continue to experience issues, please let us know!

thx
jaz

[sea...@ukmail.com]

hello? can anyone help? i have no idea how to dot he proxy setting. and how to get the new version?

[Jaz]

Hi sea,

The new version will auto update, you can check the version number by opening Google Web Designer; the version number will show on the splash screen. Once you have GWD open, you can also navigate to Help>About Google Web Designer to view the version number again.

A quick search for "how to set proxy settings" should help. You can then pull up our proxy settings Help Center article for more info.

thx

[akarsh.sr...@gmail.com]

i have the same problem, is there any standalone or offline installer for GWD, please tell me if any
thank you.

[danb...@gmail.com]

hi,
I am not sure if everyone gave up or not. This is what linux told me thru the terminal

~$ google-webdesigner
The program 'google-webdesigner' received an X Window System error.
This probably reflects a bug in the program.
The error was 'BadDrawable (invalid Pixmap or Window parameter)'.
(Details: serial 659 error_code 9 request_code 72 minor_code 0)
(Note to programmers: normally, X errors are reported asynchronously;
that is, you will receive the error a while after causing it.
To debug your program, run it with the --sync command line
option to change this behavior. You can then get a meaningful
backtrace from your debugger if you break on the gdk_x_error() function.)

[marr...@gmail.com]

Ubuntu 14.04

E0417 11:29:33 ../../shell/cef_objects/ninja_cef_client.cc:382] NinjaCefClient failed to process a shell config.
E0417 11:29:33 ../../shell/core/file_io_manager_base.cc:75] CefRequest failed with error -107
E0417 11:29:59 ../../shell/cef_objects/ninja_cef_client.cc:382] NinjaCefClient failed to process a shell config.
E0417 11:29:59 ../../shell/core/file_io_manager_base.cc:75] CefRequest failed with error -107
E0417 11:30:44 ../../shell/cef_objects/ninja_cef_client.cc:382] NinjaCefClient failed to process a shell config.
E0417 11:30:44 ../../shell/core/file_io_manager_base.cc:75] CefRequest failed with error -107
E0417 11:32:02 ../../shell/cef_objects/ninja_cef_client.cc:382] NinjaCefClient failed to process a shell config.
E0417 11:32:02 ../../shell/core/file_io_manager_base.cc:75] CefRequest failed with error -107
E0417 11:34:36 ../../shell/cef_objects/ninja_cef_client.cc:382] NinjaCefClient failed to process a shell config.
E0417 11:34:36 ../../shell/core/file_io_manager_base.cc:75] CefRequest failed with error -107
E0417 11:45:01 ../../shell/cef_objects/ninja_cef_client.cc:382] NinjaCefClient failed to process a shell config.
E0417 11:45:01 ../../shell/core/file_io_manager_base.cc:75] CefRequest failed with error -107
E0417 13:32:42 ../../shell/cef_objects/ninja_cef_client.cc:382] NinjaCefClient failed to process a shell config.
E0417 13:32:42 ../../shell/core/file_io_manager_base.cc:75] CefRequest failed with error -107
E0417 13:33:16 ../../shell/cef_objects/ninja_cef_client.cc:382] NinjaCefClient failed to process a shell config.
E0417 13:33:16 ../../shell/core/file_io_manager_base.cc:75] CefRequest failed with error -107
E0417 13:38:47 ../../shell/cef_objects/ninja_cef_client.cc:382] NinjaCefClient failed to process a shell config.
E0417 13:38:47 ../../shell/core/file_io_manager_base.cc:75] CefRequest failed with error -107
E0417 13:39:28 ../../shell/cef_objects/ninja_cef_client.cc:382] NinjaCefClient failed to process a shell config.
E0417 13:39:28 ../../shell/core/file_io_manager_base.cc:75] CefRequest failed with error -107
E0417 13:46:03 ../../shell/cef_objects/ninja_cef_client.cc:382] NinjaCefClient failed to process a shell config.
E0417 13:46:03 ../../shell/core/file_io_manager_base.cc:75] CefRequest failed with error -107

[marr...@gmail.com]

~$ LANGUAGE=en_US google-webdesigner
Gtk-Message: Failed to load module "pantheon-filechooser-module"
[0417/135317:ERROR:sandbox_linux.cc(345)] InitializeSandbox() called with multiple threads in process gpu-process

[brando...@gmail.com]

Jaz, I've tried reading several times in the proxy help section and the instructions aren't followable. Meaning to start off, are we just changing lines in the settings.conf file? Or are we having to change something with chrome/chromium. I don't have chrome or chromium installed on my linux mint. I have located the settings.conf file. If we are altering just that file, what exactly are we plugging into that file (or deleting if that may be the case). Here is what I currently have in that file:

[WindowInfo]
maximized=false
width=1024
height=716
left=167
top=0
proxy-auto-detect=true
verbose-logging=false

I still get a white screen and I'm not trying to lose my patience with this program but I am getting close to it. Thank you.

[Jaz]

Hi Jaz,

Apologies for the frustration and we do appreciate your patience. The white screen issue may not be something you can actually fix at the moment, we're still collecting feedback to determine the issue. On another note, Linux Mint is not a distribution we support, so there may be other issues that even solving the white screen issue may not fix for you. We'll continue to update the white screen thread and hopefully once we have a fix this will also solve your issue on Mint (although we cannot guarantee Mint will work).

I know, not great news at all, but I wanted to respond back to you as soon as possible.

jaz
Program Manager
Google Web Designer

[brando...@gmail.com]

is there some way to just get the windows version and then run it as a wine application on linux?

[San Khong]

We just released a new Google Web Designer version (1.6.0.0429, shell: 1.3.5) for 64 bit Linux. Please give it a try and let us know if the white screen issue on launch is resolved.


Thank you
San
Google Web Designer Team

[atekd...@gmail.com]

Im having the problem i have installed GWD and getting white blank screen i have installed the new version but same problem. I dont have graphic card. As i have read the article i have gone to setting and im having 2 options (file attached) in that 2 option in which i have to edit or what i have to do anybody help me to launch the GWD

[mpkh...@gmail.com]

How can i adjust proxy setting.

[daniele...@gmail.com]

Non vedo soluzioni tangibili,

https://support.google.com/webdesigner/answer/3546718
questa soluzione in UBUNTU non funziona in pià non c'è nemmeno un esempio pratico da seguire

E incredibile che un azienda come google abbandoni un progetto come GWD 32bit (non esistono più ppa attivi)

Ci sono paesi come l'Italia che nelle scuole hanno e avranno ancora per molto tempo computer a 32bit e che per risparmiare installano distribuzioni come UBUNTU 32bit.

Ho l'impressione che fra un pò la "G" di google si trasformerà in "W"wisto che il prodotto GDW in Windows funziona perfettamente ed è ancora supportato.

[jansen...@gmail.com]

I found that adding a DWORD called 'proxy-auto-detect' with a value of '1' to "HKEY_CURRENT_USER\SOFTWARE\Google\Web Designer\Settings" worked; getting GWD to load without hanging at the White Screen

Using Windows 10 x64, with no Proxy

[jasper...@gmail.com]

Waste of time. I just uninstall this software after browsing around internet for 3 hours, just to find out how to run (blank screen issue). I'll try to use it when Google release a full version software.