Preview and publishing locally - opens a blank web page only. No graphics.

[brisbanemar...@gmail.com]

Hi there

I am unable to see my animation when I preview, I have tried in Chrome, Safari and Firefox. I seem to have all ad blocking settings off. I have also tried to publish locally to get around the issue with the same result. I would be grateful if you could shed some light on this issue ASAP.

Thanks
Lloyd

[Google Web Designer beta]

Hi Lloyd,

I can see the images and animation when I open your file in browsers (Chrome, Firefox and Safari), here is my screenshot:

Can you turn on dev console in the browser to see if there is any errors? Have you tried clearing the browser cache?

Can you also tell us what version of Chrome you have?

Thanks,

Emily (GWD Team)

[brisbanemar...@gmail.com]

Thanks Emily, I am using Version 46.0.2490.71 (64-bit). Attached is a new screen shot.

[Google Web Designer beta]

Hi Lloyd,

So we are using the same version of Chrome... One thing I notice that in your browser your preview URL starts with file://localhost/Users...

I wonder if removing "localhost" from the URL will make preview work for you? (the correct URL should look something like this: file:///Users/...)

Can you give it a try? 

Thanks,

Emily (GWD Team)

[stan van der maarel]

Also having issues previewing GWD banners, banner seems to load (according to the dev console) but it still shows a completely blank screen, whatover browser is used for previewing.

The exported banners however does import and show perfect in Adwords, it is just the preview that won't work...

Stan 

[rachel tan]

I'm having the same issue with Internet explorer. It works fine for the other browser except IE. Can someone please help?