Preview and publishing locally - opens a blank web page only. No graphics.

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brisbanemar...@gmail.com

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Oct 15, 2015, 12:18:22 AM10/15/15
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Hi there

I am unable to see my animation when I preview, I have tried in Chrome, Safari and Firefox. I seem to have all ad blocking settings off. I have also tried to publish locally to get around the issue with the same result. I would be grateful if you could shed some light on this issue ASAP.

Thanks
Lloyd

fireworks-728x90.zip
Screen Shot 2015-10-15 at 2.15.23 pm.png

Google Web Designer beta

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Oct 15, 2015, 1:00:49 PM10/15/15
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Hi Lloyd,

I can see the images and animation when I open your file in browsers (Chrome, Firefox and Safari), here is my screenshot:



Can you turn on dev console in the browser to see if there is any errors? Have you tried clearing the browser cache?

Can you also tell us what version of Chrome you have?

Thanks,
Emily (GWD Team)

brisbanemar...@gmail.com

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Oct 15, 2015, 8:39:39 PM10/15/15
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Thanks Emily, I am using Version 46.0.2490.71 (64-bit). Attached is a new screen shot.
Screen Shot 2015-10-16 at 10.38.39 am.png

Google Web Designer beta

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Oct 16, 2015, 11:59:36 AM10/16/15
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Hi Lloyd,

So we are using the same version of Chrome... One thing I notice that in your browser your preview URL starts with file://localhost/Users...

I wonder if removing "localhost" from the URL will make preview work for you? (the correct URL should look something like this: file:///Users/...)

Can you give it a try? 

Thanks,
Emily (GWD Team)

stan van der maarel

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Jul 26, 2016, 6:28:02 AM7/26/16
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Also having issues previewing GWD banners, banner seems to load (according to the dev console) but it still shows a completely blank screen, whatover browser is used for previewing.
The exported banners however does import and show perfect in Adwords, it is just the preview that won't work...

Stan 

rachel tan

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Jul 28, 2016, 2:56:24 AM7/28/16
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I'm having the same issue with Internet explorer. It works fine for the other browser except IE. Can someone please help?
Screen Shot 2016-07-28 at 2.54.39 PM.png
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