Page will not scroll on iPad/iPhone. Anyone Know How To Fix?

[carlos...@gmail.com]

I created a page and the content goes beyond the fold and when I try to view the rest of the content below on an iPad/iPhone, I cannot scroll via swiping the page with your finger.

Instead, you have to double tap the bottom part of the screen to pan down (in small increments) and tap the top half of the screen to pan up.

Although this works, its pretty annoying. I think most people who normally use an iPad/iPhone are used to just swiping to scroll and because this feature doesn't seem to work (or I am doing something completely wrong) they will think the page is broken.

Does anyone know how to get the page to scroll, via swiping your finger on the screen?

Also, in preview mode, a link I created using the "Tap Area" component works, but when I publish it and view it online, the link fails to work. Anyone else having that problem too?

BTW, the app is great!

[Mariko Ogawa]

Hi,

For the first issue, we would like to investigate, so please send us a file to gwd-s...@google.com if possible.

For another issue you mentioned, please try to add Matrics ID for DoubleClick Studio environment in Event Dialog to make the link work for publish and preview in DoubleClick Studio.

Thanks,

Mariko (GWD team)

[Ondřej Huk]

I have the same problem. I tried save animation in different formats and settings, it's alwasy same problem. On desktop it's everything ok and on iPhone I can't scroll via swiping the page with finger.

Example here http://napoleon-solo.com/test/3/ (animation is on the bottom of screen)

I tried do this in environment: Generic, Doubleclick Studio rich.

I tried with polite loading, without. I tried with No prefix and without.

Always not working :( 

Note: If I take delete enabler.js from code, scrolling by finger is working properly again.

[Mariko Ogawa]

Hi, scrolling ad template on a browser on any device is not supported in GWD. If you create contents in a regular html file and view it on a device, scrolling should work as expected.

Thanks,

Mariko (GWD team)

[conda]

I can reproduce all of this. Scrolling is disabled completely.. Tested on Nexus 4 (using Chrome and latest Android 4.4.2) or iPad with iOS7.. 

is it possible, that somewhere inside the rad.ad.RichMedia.js script, all touchstart/touchmove events are catched on DOM Level and blocked like described on this post?

[conda]

I figured out, there is a global event.preventDefault() on 'touchmove' events - when you search the compressed RichMedia script for 'var cb=function(a){a.preventDefault()};' you can change it to 'var cb=function(a){/*a.preventDefault()*/};'

this will simply disable the touch blocking. There shouldn't be any side effects.. But be aware, it is still a hack. Not officially supported.

I don't know why this is inserted anyway? seems more like it is added for (some) purpose.. 

Cheers