Google web designer keeps crashing.

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carphon...@gmail.com

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May 18, 2015, 11:56:27 AM5/18/15
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Hi,

I am using google web designer to create html banners and for the first hour it works fine. However, once the application has been opened for a long period of time it keeps on crashing. I have noticed this mostly when creating a text box within a document.

Has anyone come across this or has an answer to fixing this problem?

Thanks!

San Khong

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May 18, 2015, 5:12:40 PM5/18/15
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Sorry for the problem that you're running into.  Please send us the log file to gwd-s...@google.com or attach them here so we can further debug the issue.  Please see the instruction on how to get the log file here.

Thank you.
San
GWD Team

vivek...@gmail.com

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May 19, 2015, 4:53:44 AM5/19/15
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Hi San,

I will get right to it, however I don't understand the instructions for mac. I have the location of the plist but I don't know what a boolean row is and how to implement it. If you could help me with that I can get this log to you as soon as possible.

Thanks

Vivek

thejay...@gmail.com

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May 19, 2015, 5:59:12 AM5/19/15
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Yes we are having the same problem on a Mac. We have the latest version - it works fine for an hour or so and then starts crashing and changing language settings and also has problems saving. How do I send you the log file?

alekss...@gmail.com

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Nov 29, 2016, 6:06:04 AM11/29/16
to Google Web Designer beta
Process: Google Web Designer [597]
Path: /Applications/Google Web Designer.app/Contents/MacOS/Google Web Designer
Identifier: com.google.WebDesigner
Version: 1.3.10 (1.3.10.0)
Code Type: X86-64 (Native)
Parent Process: launchd [138]

Date/Time: 2016-11-29 13:05:12.212 +0200
OS Version: Mac OS X 10.7.5 (11G63b)
Report Version: 9

Interval Since Last Report: 284936 sec
Crashes Since Last Report: 22
Per-App Interval Since Last Report: 83 sec
Per-App Crashes Since Last Report: 18
Anonymous UUID: F62A3732-FE9F-41BE-BBE5-63E0937A0328

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:
objc[597]: garbage collection is OFF

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 org.chromium.ContentShell.framework 0x000000010448ac91 0x104329000 + 1449105
1 org.chromium.ContentShell.framework 0x00000001044a2d8f 0x104329000 + 1547663
2 org.chromium.ContentShell.framework 0x00000001044bf8d4 0x104329000 + 1665236
3 org.chromium.ContentShell.framework 0x0000000107b10f56 0x104329000 + 58621782
4 org.chromium.ContentShell.framework 0x00000001043a3ccf 0x104329000 + 502991
5 org.chromium.ContentShell.framework 0x00000001043a3ada 0x104329000 + 502490
6 org.chromium.ContentShell.framework 0x000000010432ae34 cef_initialize + 276
7 com.google.WebDesigner 0x00000001041eca36 0x104111000 + 899638
8 com.google.WebDesigner 0x0000000104115f53 0x104111000 + 20307
9 com.google.WebDesigner 0x0000000104115a44 0x104111000 + 19012

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8e3827e6 kevent + 10
1 libdispatch.dylib 0x00007fff8e1bd786 _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff8e1bc316 _dispatch_mgr_thread + 54

Thread 2:
0 libsystem_kernel.dylib 0x00007fff8e382192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8e2cf594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8e2d0b85 start_wqthread + 13

Thread 3:
0 libsystem_kernel.dylib 0x00007fff8e382192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8e2cf594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8e2d0b85 start_wqthread + 13

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00000000000003cf rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x000000010986560c rsi: 0x00007f80a843456f rbp: 0x00007fff63d0e6e0 rsp: 0x00007fff63d0e6e0
r8: 0x00007fff8e2a6f48 r9: 0x00007fff63d0e6a8 r10: 0x0000000000000081 r11: 0x00007fff63d0e730
r12: 0x00007fff63d0e730 r13: 0x00007fff63d0f428 r14: 0x00007fff63d0f418 r15: 0x00007fff63d0f420
rip: 0x000000010448ac91 rfl: 0x0000000000000246 cr2: 0x000000010819b600
Logical CPU: 0

Binary Images:
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0x7fff993c3000 - 0x7fff99405ff7 libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) <BB770C22-8C57-365A-8716-4A3C36AE7BFB> /usr/lib/system/libcommonCrypto.dylib
0x7fff99406000 - 0x7fff99411fff com.apple.CommonAuth (2.2 - 2.0) <4F5302A5-867A-3F2E-9E4B-98FA011678F8> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff994ae000 - 0x7fff99502ff7 com.apple.ScalableUserInterface (1.0 - 1) <33563775-C662-313D-B7FA-3D575A9F3D41> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableUserInterface.framework/Versions/A/ScalableUserInterface
0x7fff99592000 - 0x7fff995b6fff com.apple.RemoteViewServices (1.5 - 44.2) <A0417D7F-22E9-3FD8-AC55-67654D8E93EB> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServices
0x7fff995b7000 - 0x7fff995b7fff libOpenScriptingUtil.dylib (??? - ???) <A7847713-F410-39C0-884F-A7188A18E742> /usr/lib/libOpenScriptingUtil.dylib
0x7fff9a514000 - 0x7fff9a560ff7 com.apple.SystemConfiguration (1.11.3 - 1.11) <0A7F1982-B4EA-3424-A0C7-FE46C6224F03> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x7fff9a5a4000 - 0x7fff9a5b6ff7 libz.1.dylib (1.2.5 - compatibility 1.0.0) <30CBEF15-4978-3DED-8629-7109880A19D4> /usr/lib/libz.1.dylib
0x7fff9a951000 - 0x7fff9ac7dfff com.apple.HIToolbox (1.9 - ???) <CCB32DEA-D0CA-35D1-8019-E599C8007AB6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x7fff9ad48000 - 0x7fff9b0f2fe7 com.apple.MediaToolbox (1.0 - 705.94) <0719E69C-3275-3BD9-AD04-27DBADEB6E03> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x7fff9b0f3000 - 0x7fff9b1f4fff com.apple.QuickLookUIFramework (3.2 - 500.18) <56A13D40-9A61-3B98-85ED-B1C7075A88FB> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/Versions/A/QuickLookUI
0x7fff9b1f5000 - 0x7fff9b1feff7 libsystem_notify.dylib (80.1.0 - compatibility 1.0.0) <A4D651E3-D1C6-3934-AD49-7A104FD14596> /usr/lib/system/libsystem_notify.dylib
0x7fff9b1ff000 - 0x7fff9b20aff7 com.apple.speech.recognition.framework (4.0.21 - 4.0.21) <6540EAF2-E3BF-3D2E-B4C1-F106180D6F20> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 967
thread_create: 1
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=263.7M resident=181.5M(69%) swapped_out_or_unallocated=82.1M(31%)
Writable regions: Total=32.4M written=1016K(3%) resident=1424K(4%) swapped_out=0K(0%) unallocated=31.0M(96%)

REGION TYPE VIRTUAL
=========== =======
CG shared images 96K
MALLOC 21.8M
MALLOC guard page 48K
STACK GUARD 56.0M
Stack 9752K
VM_ALLOCATE 52K
__CI_BITMAP 80K
__DATA 20.7M
__IMAGE 528K
__LINKEDIT 51.1M
__TEXT 212.6M
__UNICODE 544K
mapped file 15.6M
shared memory 16K
=========== =======
TOTAL 388.7M

Model: MacBook4,1, BootROM MB41.00C1.B00, 2 processors, Intel Core 2 Duo, 2.1 GHz, 4 GB, SMC 1.31f1
Graphics: Intel GMA X3100, GMA X3100, Built-In, 144 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 667 MHz, 0x2C00000000000000, 0x3136485446323536363448592D3636374531
Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 667 MHz, 0xAD00000000000000, 0x48594D503132355336344350382D53362020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.131.36.15)
Bluetooth: Version 4.0.8f17, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: FUJITSU MHY2120BH, 120.03 GB
Parallel ATA Device: MATSHITACD-RW CW-8221
USB Device: iPad, apple_vendor_id, 0x12ab, 0xfa200000 / 2
USB Device: Built-in iSight, apple_vendor_id, 0x8501, 0xfd400000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x022a, 0x5d200000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x5d100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8205, 0x1a100000 / 2

San Khong

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Nov 29, 2016, 6:04:48 PM11/29/16
to Google Web Designer beta
Hi aleksspeaker,

This issue appears to be specific to 10.7.X users and is not occurring on 10.8+. Upgrading to a later version of OSX would address it. If you are unable to update your OS version, please let us know.

Thanks,
San

On Tuesday, November 29, 2016 at 3:06:04 AM UTC-8, 

alekss...@gmail.com

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Nov 30, 2016, 3:40:52 AM11/30/16
to Google Web Designer beta
Hey San,
Yea, I can't upgrade. My Macbook 4.1 isn't supported by later OS's.

San Khong

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Nov 30, 2016, 6:50:37 PM11/30/16
to Google Web Designer beta
Unfortunately, due to third party libraries which have deprecated 10.7 support, our 1.3.10.0 GWD release is not compatible with OSX 10.7. If it is not possible to upgrade your OS, you can download the 1.3.5 release of GWD which will work on 10.7 but will not be updated to any future releases. You can find 1.3.5.0 here https://dl.google.com/webdesigner/mac/shell/googlewebdesigner_mac_for_osx_10_7.dmg.

Thanks,
San

alekss...@gmail.com

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Dec 1, 2016, 3:33:21 AM12/1/16
to Google Web Designer beta
Thank you San!
Thanks for sharing direct link to download. It's so kind of you!
I'll works! :)

You are the man!

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