Error message when uploading to DDM: Invalid GWD creative asset properties.9028

[tdse...@gmail.com]

We've been getting an error message recently when uploading RichMedia HTML5 ads designed in GWD. Here is the error: "Invalid GWD creative asset properties.9028"

What could be causing this? We have never come across this before and have successfully published similar ads in the past. Any ideas? I would share the file on here but it is proprietary and I am not permitted to do so.

Thank you.

[m.langdon...@gmail.com]

I've recently run into the same error myself when our ad network uploaded a GWD ad of mine to DFA. It was also followed by error "The creative ad format is unsupported: expandable. 9030", (this was designed as an expandable ad in GWD) Anyone who can offer help on this, that would be great
-Matt-

[tobar...@google.com]

Hello all,

I have a client showing the exact same error "Invalid GWD creative asset properties - 9028" error when uploading a HMTL5 creative in DCM.

Does anyone have any insights on this?

Any help is truly appreciated!

Cheers,

Daniela

["Ume" Masayoshi Umeuchi]

Hi,

Sorry about the problem.

When we released the new version 1.1 we noticed some issues with GWD and DCM and we fixed most of them since then.

We now have a new version of GWD 1.1.1 released on July 31st and DCM fixed compatibility problem too.

If your creative was built with old version please open with the latest version, re-publish and upload to DCM.

Please make sure you are using the latest version of GWD 1.1.1.0730.

If you still see the problem, please send us the zip file as well as the GWD source files that we can re-publish with our development build to find the cause of the problem easily.

Thank you very much for your help!

Ume (GWD team)

[m.langdon...@gmail.com]

Hi Ume,

Thanks for getting back. In my case, I've be publishing these with the 1.1.1.0730 version and still getting the same 9028 error. What would be the easiest way to send the files for testing?

-Matt-

["Ume" Masayoshi Umeuchi]

Hi Matt,

Sorry I forgot to mention. Would you please send your file to the email address below?

gwd-s...@google.com

Thanks!

Ume (GWD team)

["Ume" Masayoshi Umeuchi]

Hi all,

Here is the summary of GWD ads for DCM.

1) DCM accept HTML5 banner ads. No expanding ads.
2) DCM accept total 10 files or less. No videos. 
3) DCM accepts only "DoubleClick" environment. (GWD's new file dialog.)

So for rich media ads (e.g. video, multi-page ads) you basically have to use DoubleClick Studio. 

Please contact Google's representative of your account in that regard.

For 3), if you have already created your ad with Generic environment, you can manually change the source to DoubleClick environment:

1. Open the creative in GWD.
   
2. Go to code view.
   
3. Change gwd-genericad to gwd-doubleclick (there should be two places one for the opening tag <gwd-genericad> and one for the closing tag </gwd-genericad>
   
4. Remove the script tag with src gwdgenericad_min.js
   
5. Close the creative and reopen.

Please let us know if you have any question.

Sorry for your inconvenience.

Ume (GWD team)

[Chris Cooper]

Made changes to our file and now they are getting the following error.

Error uploading HTML5 creative asset to shared service

[David Sanchez]

Can this be updated soon? I'm on the latest version and just got this error. Thanks for the fix, btw.

["Ume" Masayoshi Umeuchi]

Hi David,

Sorry about the problem.

Would you please send us the GWD source (before publish) of your creative to gwd-s...@google.com ?

We need to look at what is causing the error.

Thanks,

Ume (GWD team)

[googlemas...@cendyn.com]

Hey Chris,

I'm having the same error when uploading HTML5 creative.

"Error uploading HTML5 creative asset to shared service".

Did you find the resolution?

Can someone please let me know?

Thanks,

Brandon

[quicks...@gmail.com]

Hi,

I'm facing an error shared service, when uploading HTML5 creative.

"Error uploading HTML5 creative asset to shared service".

Any insight would be highly appreciated?

Thanks,
Alok

[Cyril]

Hi,

Try checking the "creativeProperties" values from the JSON object at the end of the published html file. 

If you notice decimal values, replacing them with integer values might do the trick!

For example, replace this: 

<script type="text/gwd-admetadata">{"version":1,"type":"DoubleClick","format":"","template":"","politeload":true,"fullscreen":false,"counters":[],"timers":[],"exits":[{"exitId":"clickTag","url":"http://www.google.fr"}],"creativeProperties":{"minWidth":468,"minHeight":60.9,"maxWidth":468.9,"maxHeight":60},"components":["gwd-page","gwd-rectangle","gwd-taparea","gwd-image","gwd-doubleclick","gwd-pagedeck","gwd-oval"]}</script>

With this: 

<script type="text/gwd-admetadata">{"version":1,"type":"DoubleClick","format":"","template":"","politeload":true,"fullscreen":false,"counters":[],"timers":[],"exits":[{"exitId":"clickTag","url":"http://www.google.fr"}],"creativeProperties":{"minWidth":468,"minHeight":60,"maxWidth":468,"maxHeight":60},"components":["gwd-page","gwd-rectangle","gwd-taparea","gwd-image","gwd-doubleclick","gwd-pagedeck","gwd-oval"]}</script>

Hope this could help.

Best,

Cyril

[Josh Wachsman]

I just sent an email to the gwd-s...@google.com along with a screenshot of my error and the zipped file.  The ad is due today so any help would be greatly appreciated.  I've attached the error just in case you're able to determine the issue without needing my zipped file.

[am...@bravenewmedia.net]

Any luck with this? I am facing the same error on expandable creative created using GWD.

Thank you!

[lcro...@gmail.com]

I created a creative and when uploading the media agency get the following error.

[arnaud....@performics.com]

Hello !,

I get the same error message !

Have you had any replies regarding this issue ?

Thanks !,

Arnaud.

[San Khong]

Hi Arnaud,

We need more information.  This post is old and there are multiple error messages reported in it.

1. Where did you upload the ad to?  

2. What error did you see?

San

Google Web Designer team

[arnaud....@performics.com]

Hello San,

Thanks for your reply.

We will have a call between media/creative agencies and google.

Thanks your support !,

Arnaud.