Are DCM "HTML5 Banner" exits supposed to use the GWD Google Ad Exit event URL?

[micsun-al]

Do creative-level exit URLs apply to DCM ads, or does the advertiser need to upload our creative to DCM, then manually enter in the URL?

From what we're seeing is uploading a DCM created ad with a Google Ad Exit event with a set URL, DCM is not picking up the URL when uploading as an "HTML5 Banner".

Here's what DCM looks like after creating an "HTML5 Banner" uploading the zip:

Does DCM not use the URL provided in the exit event in GWD?  Should advertisers be filling in this information and not coming to us about it?

When previewing the ad in DCM and clicking on the exit, it seems to go to a 403 page (probably because the url value being passed is null):

https://doc-0c-14-adspreview.googleusercontent.com/preview/9o5bees06oeguhr10neq55qcti27eh7n/rs18jtv22b9dqdrngjo08hqiamadnnp2/1450656000000/5157076/previewuser/null

As a side note, the ad works great as an "Enhanced Banner".  DCM picks up the URL entered in to the exit event correctly.  We want to traffic this as a standard "HTML5 Banner" because they're cheaper (I'm assuming since I don't personally have pricing data).

Is this the correct place to ask about DCM-GWD issues or should this question go to some DCM team?

Thank you!

[ewschang]

Hi Michael,

In the screenshot, it seems that you have the correct Exit event set up with the Tap Area component. But your preview URL looks strange that part of your URL is missing if compare to mine:

yours: 

https://doc-0c-14-adspreview.googleusercontent.com/preview/9o5bees06oeguhr10neq55qcti27eh7n/rs18jtv22b9dqdrngjo08hqiamadnnp2/1450656000000/5157076/previewuser/null

mine:

https://doc-0o-98-adspreview.googleusercontent.com/preview/9o5bees06oeguhr10neq55qcti27eh7n/jeppql6fq3bhitp7rqf6oiokdldvmn5r/1450656000000/4464215/previewuser/dfa-stored.3f9f60d388a6924aed83fd2e5b082132?render=blank&acct=7480

It seems that something may be not working properly on your DCM account. Would you please try contact the DCM support rep?

Also would you please send your source files to gwd-s...@google.com? maybe I can try upload to my account and see if I will run into the same problem.

Thanks,

Emily (GWD Team)

[micsun-al]

Ok, sent the project to that email address and sent a support request to DCM support with the following text:

Original DCM Forum thread: https://groups.google.com/forum/#!topic/gwdbeta/MsCU9-EIXc0   ...  DCM support: Do GWD created creative-level exit URLs apply to DCM "HTML5 Banner" ads, or does the advertiser need to upload our creative to DCM, then manually enter in the URL?  Currently when uploading our ad as an "HTML5 Banner", under the click tag area, for the "Click-through URL", it says "Uses ad-level click-through URL".  When we save and preview the ad, it brings us to a 403 error page (see DCM Forum thread).  Can we make "HTML5 Banner" ads uploaded to DCM use the URL provided from GWD or do advertisers need to input the URL manually for each ad?  As a side note, DCM does seem to use the URL provided by GWD when creating an "Enhanced Banner", just not "HTML5 Banner".  Thank you!

Thank you!