Please read: white screen issue on Linux

[San Khong]

We have received multiple reports on white screen on launch on Linux with errors: "NinjaCefClient failed to process a shell config" and "CefRequest failed with error -107".

We are unable to reproduce this issue internally and working hard on trying to resolve it.  

One recent post mentioned the error "Failed to create /home/<username>/.pki/nssdb directory" when trying to launch Google Web Designer in Terminal and the results were also white screen on launch with the same errors in browser.log.  For those who also have the white screen issue, please help us by launching Google Web Designer in Terminal to see if you see the same nssdb error.  If you do, please check the permission on the .pki folder to see if you have create and delete files access.  If you do, please try creating the nssdb folder manually and try launching Web Designer again.  

Hope we can get to the bottom of this soon!

Thanks,

San

Google Web Designer Team

[dave....@gmail.com]

I opened GWD in a terminal and did not see such an error.

I have a recent install of Ubuntu 15.10 with all patches including an up to date chrome (Version 49.0.2623.110 (64-bit))

I am also seeing the following in the log

E0329 22:41:10 ../../shell/cef_objects/ninja_cef_client.cc:382] NinjaCefClient failed to process a shell config.
E0329 22:41:10 ../../shell/core/file_io_manager_base.cc:75] CefRequest failed with error -107

[jeffre...@gmail.com]

I will preface this by saying I am not on a "supported" distro (Arch Linux), but I can at least confirm that I did get the ~/.pki/nssdb directory created with no issues, and my permissions check out.

I get the "NinjaCefClient failed to process a shell config" and "CefRequest failed with error -107" errors in the browser.log

I hope this helps somehow

[granveo...@gmail.com]

I've been testing:

1. I have done what you mention. Nothing, blank screen, same error.
2. I installed Ubuntu 14.04 LTS. Nothing, blank screen. same mistake.
There, I thought, and if the firewall creates problems, just an idea. I've turned off (hate to do that :D) and nothing.

If you needed logs of Kubuntu 15.10 or try another solution, mention it.

[granveo...@gmail.com]

I forgot. The second test I have done in virtualbox. So I thought if a connection problem. Another idea is to be a problem with the NVIDIA drivers, but they are updated.

[laura...@gmail.com]

Hello,
This issue about "Failed to create /home/<username>/.pki/nssdb directory" passed to me when I downloaded the rpm package, the I've converted to deb package. I've solved the issue changing the permissions to folder. But I not had any success.
My PC is an Asus with Intel graphics hardware(a laptop) and my LInux is Mint 17.3 Mate. I'm no using any proxy too.

So yesterday I've reinstalled the operating system with a fresh install and installed GWD. For Internet browser I've only installed Firefox.
When I lauched the GWD I received the same issues as before (white screen). Then I have modified the settings.conf file because the file only had the [WindowInfo] section. Then I've added the [Setting] section. The lines of this file are these:
[WindowInfo]
width=1366
height=714
left=0
top=0
maximized=false


[Settings]
proxy-auto-detect=true
verbose-logging=true
last_known_shell_config=<?xml version="1.0"?>\n<NinjaConfig>\n <UrlSpec>\n <Url>https://www.gstatic.com/ninja/beta/01132016/gwd.html</Url>\n <Version>release</Version>\n <OldestShellVersion>1.2.1.0</OldestShellVersion>\n </UrlSpec>\n <UrlSpec>\n <Url>https://www.gstatic.com/ninja/beta/09152015/gwd.html</Url>\n <Version>release</Version>\n <NewestShellVersion>1.1.9.0</NewestShellVersion>\n <OldestShellVersion>1.1.7.0</OldestShellVersion>\n </UrlSpec>\n <UrlSpec>\n <Url>https://www.gstatic.com/ninja/beta/01212015/gwd.html</Url>\n <Version>release</Version>\n <NewestShellVersion>1.1.6.0</NewestShellVersion>\n <OldestShellVersion>1.1.4.0</OldestShellVersion>\n </UrlSpec>\n <UrlSpec>\n <Url>https://www.gstatic.com/ninja/beta/11192014/gwd.html</Url>\n <Version>release</Version>\n <NewestShellVersion>1.1.3.0</NewestShellVersion>\n <OldestShellVersion>1.0.5.0</OldestShellVersion>\n </UrlSpec>\n <UrlSpec>\n <Url>https://www.gstatic.com/ninja/beta/04282014/gwd.html</Url>\n <Version>release</Version>\n <NewestShellVersion>1.0.5.0</NewestShellVersion>\n <OldestShellVersion>0.9.14.0</OldestShellVersion>\n </UrlSpec>\n <UrlSpec>\n <Url>https://www.gstatic.com/ninja/beta/10252013/gwd.html</Url>\n <Version>release</Version>\n <NewestShellVersion>0.9.14.0</NewestShellVersion>\n <OldestShellVersion>0.9.11.0</OldestShellVersion>\n </UrlSpec>\n</NinjaConfig>\n

The last output into browser.log are these lines:
I0401 01:34:19 ../../shell/core/logging.cc:303] Session start Linux
I0401 01:34:19 ../../shell/core/app_utilities.cc:107] User locale: es_AR
I0401 01:34:19 ../../shell/cef_objects/ninja_cef_client.cc:415] Creating config xml request with url: https://www.gstatic.com/ninja/config/shell_config.xml
W0401 01:34:20 ../../shell/cef_objects/ninja_cef_client.cc:343] Configuration download failed!
I0401 01:34:20 ../../shell/cef_objects/ninja_cef_client.cc:356] Using shell config file from preferences
I0401 01:34:20 ../../shell/cef_objects/ninja_cef_client.cc:375] URL obtained from shell configuration: https://www.gstatic.com/ninja/beta/01132016/gwd.html
E0401 01:34:20 ../../shell/core/file_io_manager_base.cc:75] CefRequest failed with error -107
I0401 01:34:20 ../../shell/cef_objects/ninja_cef_client.cc:640] OnBeforeBrowse() received request from main browser
I0401 01:34:20 ../../shell/cef_objects/ninja_cef_client.cc:646] OnBeforeBrowse() allowed request for url: https://www.gstatic.com/ninja/beta/01132016/gwd.html
I0401 01:34:20 ../../shell/cef_objects/ninja_cef_client.cc:1162] Load error for main browser frame. error_code="-107"error_msg=""url="https://www.gstatic.com/ninja/beta/01132016/gwd.html"
I0401 01:34:20 ../../shell/cef_objects/ninja_cef_client.cc:1144] Load start for main browser frame
I0401 01:34:20 ../../shell/cef_objects/ninja_cef_client.cc:1151] Load end for main browser frame. status= 0
I0401 01:34:28 ../../shell/cef_objects/ninja_cef_client.cc:584] CM: "Uncaught TypeError: window.ninjaShell.dispatchEvent is not a function"
W0401 01:34:29 ../../shell/cef_objects/ninja_cef_client.cc:936] Timed out waiting for close acknowledgment. Forcing browser close.
I0401 01:34:29 ../../shell/linux/main.cc:860] Application shutdown normally. Return value = 0
I0401 01:34:29 ../../shell/core/logging.cc:310] Session end

And the last from zygote.log are these:
I0401 01:34:19 ../../shell/core/logging.cc:303] Session start Linux
I0401 01:34:20 ../../shell/cef_objects/ninja_cef_app.cc:391] Render thread created
I0401 01:34:20 ../../shell/cef_objects/ninja_cef_app.cc:395] Webkit Initialized
E0401 01:34:28 ../../shell/cef_objects/ninja_cef_app.cc:385] Uncaught javascript exception
Uncaught TypeError: window.ninjaShell.dispatchEvent is not a function (data:text/html,chromewebdata:0)

E0401 01:34:28 ../../shell/core/utils.cc:861] Javascript Stack
(data:text/html,chromewebdata:0:177)
Thank you

[John Mayhew]

Is everyone seeing this installing the RPM package?

If so, I wonder if following the instructions here prior to installing could help

https://www.google.com/linuxrepositories/

We had previously fixed some issues with our key installation in the Google Web Designer RPM package but I wonder if the issue has reappeared. It is a longshot as the key issue would normally keep the package from installing but it may be worth a try.

[David Whyte]

Just for clarity - I get the white/blank screen but no error in the terminal.  The only errors are in the logs

[spacexp...@googlemail.com]

hi, got it already installed on Ubuntu Studio 14.04

just got a white window, too

[kekee...@gmail.com]

hola

[David Whyte]

Thanks for the suggestion John - but on Ubuntu I use the deb packages to install

[San Khong]

I've tried installing Ubuntu 15 on a laptop (installed it on top of the existing Ubuntu OS) and double clicked on the Google Web Designer installer to install, and still could not reproduce the white screen on launch issue.  Can anyone please give me a pointer on how you installed the OS, and how you installed Google Web Designer so I can try to duplicate the issue?

Thanks,

San

[madhusuda...@gmail.com]

Dear sir,
I had installed google web designer beta (latest) on ubuntu 14.04 64 bit. It seems that application cannot connect to internet. so it is showing white screen. at the same time i had installed wordpress. it connects very easily and starts the work.

[madhusuda...@gmail.com]

After Installing ubuntu by bootable usb and make auto update ON on during installation . that's what i did for 14.04 64 bit. After installation installed google chrome and firefox. in that firefox doesnot ask for password. but chrome always asks. also after installation google web designer doesn't asks for password. but doesnot open also only shows white screen.

[madhusuda...@gmail.com]

After downloading from website I had installed google web designer beta from ubuntu store.

[laura...@gmail.com]

Hi
Last tonight I've resolved the issue, I'm not very sure except for the fact I did a new install with a different partition schema.
I've installed Linux Mint 17.3 (is based on Ubuntu 14.04, if I'm not wrong) and I have also Windows 7, so it's a dual PC.
My previous install was:
1) 3 partitions for Linux: / , /home and /tmp
2) I've installed via cdrom
So I have the ISO into a hdd disk and from there I always did a booteable disk, in this case into a CD.
My current install:
1) 2 partitions for Linux: / and /home (so the tmp folder is under /)
2) I did as before, with the same Mint ISO a booteable disk but with a pendrive.
Tonight after intall Mint, the first thing I did was to download GWD debian package for 64 bits.
The dowloaded package was downloaded by default into /tmp folder and run an automatic install. The debian package has root permissions.
Since tonight I not have any issue.
Then I've copied and pasted the before backup I did of my previous personal folder (Downloads, Docs, etc) to the new folders and then installed all the other software I'm using, for example Netbeans, Opera, Radiotray,speedtest, etc.
I not had time to install for example Virtual Box, I'll do it now.
I'm uploading some images because I have my install with Spanish and I can to read some errors into browser.log file.
For example, I'm conecte to Internet and I cannot to download the google fonts.
I hope this info can to be useful.
Best Regards,
Laura

[laura...@gmail.com]

I forgot to upload the settings.conf file.

[madhusuda...@gmail.com]

I had installed debian file. but nothing happened

[madhusuda...@gmail.com]

is there any region wise problem i.e. I am from India

[laura...@gmail.com]

Hi, I'm from Argentina.
I've not downloaded the file really (deb 64 bits). I've opened it and then started the install with root privileges.

[David Whyte]

San 

I have the white screen issue

My install of Ubuntu 15.10 was a clean install - not an upgrade

Regards

David

[proj...@svetainiukurimas.info]

if i launch with terminal i see error:

NVIDIA: could not open the device file /dev/nvidia0 (Operation not permitted).

[Miguel Rodríguez]

I installed GWD for 32bits on Linux Mageia and I have the blank screen issue, testing with the help of the Mageia Community, it seems that GWD only have this issue on 32bits architecture, because on 64bits architecture just works fine (he never needed to erase the configuration of the app to run it the first time), the only difference was that the user who help me in the tests had previously installed Google Chrome for 64bits, I leave the messages showed in the terminal of my installed OS:

On execution of GWD (note that I have installed Opera Browser, without it, show the same message and a similar one too with Opera Browser not installed):

[miguel@localhost ~]$ google-webdesigner
which: no
google-chrome in
(/usr/local/bin:/usr/bin:/usr/local/games:/usr/games:/usr/lib/qt4/bin:/usr/lib/qt5/bin:/home/miguel/bin)

This is the information obtained during installation:

[root@localhost Descargas]# sudo LC_ALL=C urpmi https://dl.google.com/linux/direct/google-webdesigner_current_i386.rpm


installing google-webdesigner_current_i386.rpm from /var/cache/urpmi/partial
Preparing...

                   
 #####################################################################################################################################
 
     1/1: google-webdesigner    
#####################################################################################################################################
touch: cannot touch '/root/.local/share/applications/mimeapps.list': No such file or directory
/bin/xdg-mime: line 832: /root/.local/share/applications/mimeapps.list.new: No such file or directory
Redirecting to /bin/systemctl start atd.service
[root@localhost Descargas]#

I even tried with installing it from a package downloaded from the official site without terminal and test if the installation was ok

[root@localhost miguel]# cd Descargas
[root@localhost Descargas]# rpm -q google-webdesigner; rpm -V google-webdesigner
google-webdesigner-1.2.5.0-1
[root@localhost Descargas]#

I'm starting to believe that there must be some relation between the suspension of support for Google Chrome into 32bits architecture and GWD dependency on Google Chrome.

[David Whyte]

Still have blank screen issue on Ubuntu 16.04

[singh....@gmail.com]

what a great nonsense from google. its a crap google web designer. it never worked on linux either its ubuntu or arch linux. and these guys dont give a resolution at all. come on google make this baby grow up

[kk]

I use Mint 17.3 Mate 64 bit. My card: Intel Gen7 [Atom z36xx (i965) ] graph. card. No proxy problem. Same issue. Same ninja log. I installed from official site. I wait for solve.
Thanks.

[pi...@trochymiak.net]

Hello, you write the test in this topic because I have the same problem white screen and the latest Ubuntu and Mint the attached info from Minta



kniga webdesigner # ./webdesigner
The program 'webdesigner' received an X Window System error.
This probably reflects a bug in the program.
The error was 'BadWindow (invalid Window parameter)'.
(Details: serial 481 error_code 3 request_code 2 minor_code 0)
(Note to programmers: normally, X errors are reported asynchronously;
that is, you will receive the error a while after causing it.
To debug your program, run it with the --sync command line
option to change this behavior. You can then get a meaningful
backtrace from your debugger if you break on the gdk_x_error() function.)

--
Kind Regards/ Z poważaniem,
Piotr Trochymiak

[brando...@gmail.com]

I have this issue too, no error codes or anything. Just a white screen.

[San Khong]

We just released a new Google Web Designer version (1.6.0.0429, shell: 1.3.5) for 64 bit Linux.  Please give it a try and let us know if the white screen issue on launch is resolved.

Thank you

San

Google Web Designer Team

[Miguel Rodríguez]

 
It will be fixed on x86 (32bits) users as well, i must wait or change from 32 to 64 bits? please @San Khong.

[San Khong]

Unfortunately Linux 32 bit is no longer supported (same as Chrome).  Please see our post back in February.

[Miguel Rodríguez]

Thanks for response.

[Miguel Rodríguez]

I'll appreciate if the link for GWD for 32bit users would be inaccessible. I knew about the retire of support for GC on 32bit linux users but not for GWD as well, and indeed, GC for 32bit can no longer be downloaded but GWD after the disappearance of GC at that moment still was available =/.

[Vytis]

This fixed white screen for me!

bug:
P.S. most banner previews dont work on firefox and chrome as they are loaded incomplete (as white without elements, missing pics etc..)

[danb...@gmail.com]

Hi All

After downloading the updated app directly from the website, adding a dependency sqlite3 ( sudo apt-get install sqlite3 libsqlite3-dev), then re-booting.

The application finally works on Ubuntu 16.04 LTS

Thank-you

[mm]

Mint 17.3 Mate. Solved. Thanks.