1.4.1 Unusably slow and unresponsive on OSX 10.9.3

jro...@gmail.com

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Sep 17, 2015, 2:34:23 AM9/17/15

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I'm trying to use GWD 1.4.1 but the application is unusably slow.

There is a lag time with the cursor where the "x" cursor trails the arrow cursor by a second or more.
(Not to mention that the "x" cursor and the arrow cursor probably shouldn't be visible at the same time).

The application is also extremely unresponsive. Clicks on elements can take more than a second to register -- and often don't register at all.

I'm using OSX 10.9.3 with 4GB RAM

Jaz

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Sep 17, 2015, 11:56:29 AM9/17/15

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Hi,

Can you please clear the Google Web Designer application cache:

Application cache locations:
Windows:
\Users\<username> \AppData\Local\Google\Google Web Designer\data\cache

MAC:
/Users/<username>/Library/Application Support/Google/Web Designer/data/cache

Please let us know if this resolves the issue!

thx
jaz
Program Manager, GWD

sch...@gmail.com

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Oct 5, 2015, 4:47:20 AM10/5/15

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I HAVE THE SAME PROBLEM.
OSX 10.7.5 16BG RAM
Graphics NVIDIA GeForce 7300 GT 256 MB

Application is extremely slow and unresponsive. It is unusable at this point.

sch...@gmail.com

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Oct 5, 2015, 4:56:24 AM10/5/15

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No, clearing cache does not help.

Not sure what exactly did you mean by "clearing", what I did is deleted all the files in the directory mentioned. No changes.

San Khong

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Oct 8, 2015, 3:59:49 PM10/8/15

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Please try disconnecting from the internet to force Google Web Designer to run in offline mode so we can rule out the possibility with network connection issues.

Please let me know if things improve or you still see the same performance issues.

Thanks,

San

GWD Team

sch...@gmail.com

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Oct 9, 2015, 9:44:50 AM10/9/15

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nope. no change.

lest...@gmail.com

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Oct 9, 2015, 10:55:41 AM10/9/15

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I can confirm, this is happening on my Macbook Pro too, OS X Yosemite. It only happens in design mode, in coding mode it's fine. It slows down the whole computer, it isn't confined to GWD.

Ty Nowicki

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Nov 12, 2015, 5:46:05 PM11/12/15

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I'm running 10.10.5 and it's doing the same thing. Extremely slow, lagging, and I have to keep clicking in and out of the app to even make it responsive.

mr.d...@gmail.com

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Nov 14, 2015, 9:14:47 AM11/14/15

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I am having the same issue. Extremely unresponsive on my mac book pro thats running Yosemite with 4G ram. I am nesting divs and it takes about 15 clicks to get back to the outer div if ever. I have been having to quit the application and reopen to make it respond again. I had to switch back to Adobe Edge to finish my work. It is a shame, because this application has so much promise, but I do not think it is ready yet.

sch...@gmail.com

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Nov 16, 2015, 3:04:30 AM11/16/15

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That's why i saif fck-this and learned GreenSock.com animation by hand. Took me a week to do. If one can write front-end HTML/CSS it wont be a problem.

fro...@conference-interpreter.com

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May 25, 2017, 8:07:07 AM5/25/17

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As a flash web designer, which doesn't work on iPads and iPhones,
I thought GWD would be a solution to my animations. Started off ok but as the animations got more complicated so did the interface response time. It is now unusable waiting 15 minutes for a save and longer to publish. Tried all the above but no better. Have to resort to uninstalling and reinstalling just to move forward a bit.

San Khong

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May 25, 2017, 12:57:33 PM5/25/17

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Hi froggy,

Can you please let me know your system configuration? OS, RAM, processor, etc.

Please also check what version of GWD you are running.

Thanks,

San

Google Web Designer team

fro...@conference-interpreter.com

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May 26, 2017, 1:06:06 PM5/26/17

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Hi, I am using Windows 10 Pro, Intel(R) core (TM) 13-4150 CPU 350Gz, 64 Bit, 8GB RAM, GDW version 1.8.2.0524

The systems has completely stopped working. I also installed it on another PC which had been restored to factory settings and it did not work on this eithe

Froggy

fro...@conference-interpreter.com

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May 26, 2017, 1:15:16 PM5/26/17

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Other problems I've found, my site is in French and English. When the French is published, all letters with accents are changed to a miss match of strange characters. Also, tried everything to get the tap-to-call to work, it says it's sailing but no phone call is made. You can see my site so far on www.riviera-web-design.net/index.html

San Khong

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May 26, 2017, 6:53:06 PM5/26/17

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Froggy, if you use

<head>

<title>

Then it should work. Please move <meta charset="utf-8"> which is added by GWD to the top after head, then try remove other charset you have in the file, and copy and paste the French characters again, save the file and reopen, and the French characters should display properly again.

For the taptocall issue, there is a known issue that it's not working on Safari on iOS and we will take a look at it. What device did you see the problem in?

fro...@conference-interpreter.com

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May 27, 2017, 3:07:01 AM5/27/17

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Hi, I was using safari to call so I'll try something else, also add the character set.
Probl em is GWD has now ground to a halt so I cannot even open a page?

hansj....@gmail.com

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Mar 16, 2018, 5:35:59 AM3/16/18

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Hi, I use OSX 10.9.5 8GB memory.
I try to work 1st time with google web designer. Extremely slow responding or not responding at all as mentioned by other users. I also can't find any cache as mentioned for mac.
Furthermore, templates are not available, just nothing happen when I open directories on search screen.
Thanks for quick respons.
Regards, Hans

hansj....@gmail.com

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Mar 16, 2018, 5:50:40 AM3/16/18

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Moreover, I even can't set a location for the banners, html etc. There occur a red strip. Ok button is yellow, nothing happens further....

San Khong

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Mar 16, 2018, 12:04:08 PM3/16/18

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hansj,

We tested Google Web Designer on 10.9.5 and it was fine for us. Can you please let us know if your Mac is set up with any special configuration such as network drive, Time Machine, etc.

One thing you can help us is to get us the log file so we can see why the templates are not available.

1. Launch Google Web Designer.

2. Select Edit > Preferences > Advanced.

3. Check the verbose logging checkbox.

4. File > New from templates...

5. Quit Google Web Designer.

6. Browse to the following directory and attach the browser.log to this post:

Mac: /Users/<username>/Library/Application Support/Google/Web Designer/logs

Please also take a screenshot of the New file dialog where you cannot create a new file so we can check out the file path.

kurtin...@gmail.com

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Jun 24, 2018, 10:41:29 PM6/24/18

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Hi,

I'm using GWD 4.0.0.0.615

OSX 10.11.6 16gb

I am having the same lagging issue, very un-useable.

San Khong

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Jun 26, 2018, 3:03:05 PM6/26/18

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Hi kurtingwersen,

We just installed a fresh image of 10.11.6 on a MacBook Pro and could not reproduce the performance issue. Please help us reproduce this by letting us know your Mac settings. Do you have Time Machine on, etc., anything else you can think of that was set on your Mac?

San Khong

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Jul 2, 2018, 6:20:03 PM7/2/18

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To solve the issue, please do the following:

Quit Google Web Designer and follow this instruction before relaunching:

Mac: Add a Boolean row to ~/Library/Preferences/com.google.WebDesigner.plist with the name disable-gpu-rendering and a value of YES, or run defaults write com.google.WebDesigner.plist disable-gpu-rendering -bool true in Terminal.

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