Dear Sir/Madam,
The video you sent appears to be a tutorial for LiDAR360MLS. Could you please confirm whether you are using LiDAR360 or LiDAR360MLS? These are two different software programs.
For your reference, I have included a tutorial video for the Custom Deep Learning feature in LiDAR360. I hope this will be helpful to you.
LiDAR360 V8 - Classification | Point Cloud Custom Deep Learning LiDAR Software Tutorial
Best regards,