Problemi Amazon Prime Video Smart Tv Lg
Nasha Goodridge
Here's the set-up: Samsung 2015 TV (non-smart) going to brand-new Comcast X1 Box. Software is updated every day on X1 Box. X1 Box is connected to the TV using the proper HDMI cable. The X1 Box and the TV have been unplugged for several minutes and then plugged back in. The remote is brand new and batteries have been tested. Amazon Prime membership is up to date and good. I logged out of the Amazon Prime app and then logged back in with a new passcode generated by Amazon's website. The Samsung TV's software is up to date. Even the Comcast service person sent out to the house couldn't figure out what was wrong. Amazon is saying it's a Comcast problem. And vice-versa. Neither Amazon Prime programs or pay to rent programs work when you click play. It's random what will play when we click on it. All of this started at about the beginning of September 2020. What the heck is going on? Thanks in advance for any help. And yes, that is a chonkified English shorthair cat behind our TV.
We fixed by added steps suggested earlier (Oct or so) that hadn't help much then but did fix Mom now. Basically, deregister that X1 box/TV with Amazon, (amazon site, account, devices...)reboot that X1 box. Then, restart X1 Prime Video app & complete login/register device with Amazon account again (follow screen instructions or complete via same amazon site account area above).
issue today was .. X1 PV app loaded, who's viewing too.., but when select video to watch, errored with message saying ... unable to load the page, go to home or close & restart app. Earlier issues were similar and/or app not loading properly to start, didn't capture exact behavjor every time from her ...
Exactly my problem and in the same time frame. I can watch it on my ipad, my laptop and my phone. Sure I could hook my laptop up via an HDMI but I used to just speak into my remote and say, "Prime Video", choose a show and it would start right up! I've tried everything suggested by Amazon help, but nothing works. Come on, Comcast!!! Help!!!
Same exact thing. The shows that won't work on the X1 box work fine streaming on my computer. The Netflix app works perfectly on the X1 box too. Do you happen to have a Samsung TV too? I feel like both Amazon and Comcast know what's going on but they haven't solved it and rather than admit there's a problem, they're letting us flail out here. Just tell us the truth!
Unfortunately I can't add anything new, other than my problem seems worse in that sometmes I can't get beyond "Who's Watching" on the TV. Problem basically started end of September. What is the purpose of the "Apps and Subscriptions" menu option? I've registered the tv multiple times using my prime account. But billing will go through nice and amooth once again this month.
The last day or so, before my receiver box went out, it kept asking me to enter a code to watch Amazon through the app that we get through the receiver box. It asked many times, the show I was watching kept stopping, then my receiver died. Maybe related but the Amazon was very flaky the last few weeks or so (slow, unresponsive to remote commands), and only while using it through the X1 receiver box. Works fine on my phone, and through a Roku too.
It's very inconsistent for us. Sometimes I can get a show to play and the next day I can't get that same show to play at all. If I say the show's name with Voice search, it will take me to that show but then when I click to play, it will take me back to the main menu where you see my profile, my mother's profile and the kids profile. So even that doesn't work as a workaround. Yes, we can launch the app and navigate within the app but it's not working very well at all. I can get maybe one out of five movies or shows I click on to play. Even the ones that are part of Amazon Prime and are free don't work.
I'm home taking care of my elderly mother during COVID and she has enough problems navigating the television without this happening. And it's been going on for well over a month. It's really hurt her confidence in using new tech. I hope Comcast and Amazon can get this resolved soon.
We have also been having problems with Amazon Prime through the Xfinity box for the past few weeks. Sometimes we can't get in at all - it just stops at the screen to select the user. Sometimes we can get in to the channel guide, but it will not play anything we select. Sometimes we can select something and it will play, but it won't play the next episode. We have tried logging out and logging in. We have tried unplugging the Xfinity box and plugging it back in. Whose problem is it, when will it be fixed, and can we get a credit for it?
Has anyone encountered this before? Amazon prime works fine via my tv, same on mobiles. When watching live rugby events on prime via my sky stream, anytime an advert comes on I get a hdmi connection error from prime. I have to restart my stream box by unplugging the power to get it working again. Happens every time an advert comes on. No issue with any other shows, just live rugby. Again works fine on my TV, but not via the sky stream.
It's not an issue with prime as far as I'm aware, as my smart tv with the prime app works fine. Must be a sky issue so hoping for an update to fix it...if you have a smart tv watch directly from that instead in the mean time...
I was watching the Arsenal game on prime tonight all of a sudden it's stops and I get HDMI connection .there's a problem with the connection to your TV .but if I watch the Wolves game I can watch it fine .can someone help .oh I'm on sky Stream btw
I recently tried to stream a movie from Amazon Video for the first time and after logging in a prompt appeared on my tv stating "insufficient bandwidth". Thus the movie failed to stream. I should mention that I streamed a movie from Netflix the night before using a different tv without any problems. Some details: using a brand new Samsung TV, internet speed is 50/50Mbps, very little use of data other than 2 cell phones, & the latest Verizon wifi router. Can anyone advise if they had the same problem or maybe offer a recommendation on what I can do without raising my already over-priced Verizon FIOS monthly bill. Thanks.
I recently tried to stream a movie from Amazon Video for the first time and after logging in a prompt appeared on my tv stating "insufficient bandwidth". Thus the movie failed to stream. I should mention that I streamed a movie from Netflix the night before using a different tv without any problems. Some details: brand new Samsung tv, internet speed is 50/50Mbps, very little use of data other than 2 cell phones, & the latest Verizon wifi router. Can anyone advise if anyone had the same problem or maybe a recommendation on what I can do without raising my already over-priced monthly bill. Thanks.
are you connected via Roku? In either case you must be a member of Amazon to stream their content. In Roku devices sometimes a message about DHCP will come on the screen and you won't be able to view the content. A simple fix in that case is to unplug the Roku and the tv and try again.
i don't have tv from Verizon so I am not aware that Amazon was one of their partners in the streaming service. I use Amazon Prime on Roku and on my Sony Blu Ray DVD players. You need to first associate the devices you are using at Amazon, Netflix, or Acorn TV etc. to stream content.
I should have mentioned I do have a direct connection to Amazon Video via a Samsung "Smart" TV. I am not using any external device to connect to Amazon. Just as a post script- I retried connecting again later that evening and it streamed fine. So I will keep monitoring it and if it continually occurs I may have to reluctantly upgrade to a higher internet speed. Thanks to all who posted a response.
I am also having a "low bandwith" problem from verizon in Baltimore. just got off the phone with tech support and was told that even though i have upgraded to 75/75 speed and have no other open devices, other than my Samsung smart TV. i get the low bandwith message from netflix and amazon when watching UHD. I have a wireless connection about 20 feet from verizon actiontec Mi 424 WR rev-1 router. I was told about 5 times that i have to have a hardwired connection in order to stop the buffering. I feel that for the price i pay for upgraded speed, i should not have this problem. Verizon thinks otherwise.
The problem: Amazon prime video stream does not work on my smart DVD wifi. It reports insufficient bandwidth. It used to work. Nothing in the equipment configuration changed. Netflix streaming does work.
My fix: I changed my plan from 50/50 FIOS to 75/75 FIOS ($2 less expensive per month for the new plan for the next two years) Verizon sent me a new settop box for the higher bandwidth. After replacing the former STB with the new one, Amazon prime video now works just fine.
Although the new STB solved my problem, there may be other factors. For example, Verizon is not required to be network neutral anymore. When I watched Amazon Prime video successfully on old equipment, Verizon was network neutral. When the old equipment no longer worked for me, Verizon was not network neutral. So this could account for the problem, but I have no factual confirmation that this is the case. There may be other factors. If you upgrade to 75/75, you may still not succeed in getting Amazon Prime video to work successfully.
This last week, every day I am getting the same. I put a call into Verizon and they were to call back in 1 hour.....two hours has already pass. I am also having a "low bandwith" problem from verizon Verona, NJ. just got off the phone with tech support and was told that even though i have upgraded to 75/75 speed and have no other open devices, other than my Samsung smart TV. i get the low bandwith message from netflix and amazon when watching HD. I have a wireless connection about 10 feet from verizon actiontec Mi 424 WR rev-1 router. I was told about 5 times that i have to have a hardwired connection in order to stop the buffering. I feel that for the price I pay for upgraded speed, we should not have this problem. Verizon thinks otherwise. Is this part of the govement plans on net neutrilaty. They can get to lower the banwith at any time of the day?
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