New requirement for Installation & Support Engineer

[Accrete Infosolution Technologies LLP]

Position: Installation & Support Engineer

Budget: No bars for the right candidate 

Timing: 10 Am to 7: 00 PM

Responsibilities:

·         Research and identify solutions to software and hardware issues

·         Diagnose and troubleshoot technical issues, including account setup and network configuration

·         Ask customers targeted questions to quickly understand the root of the problem

·         Track computer system issues through to resolution, within agreed time limits

·         Talk clients through a series of actions, either via phone, email or chat until they’ve solved a technical issue

·         properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

·         Provide prompt and accurate feedback to customers

·         Refer to the internal database or external resources to provide accurate tech solutions

·         Ensure all issues are properly logged

·         Prioritize and manage several open issues at one time

·         Follow up with clients to ensure their IT systems are fully functional after troubleshooting

·         Prepare accurate and timely reports

·         Document technical knowledge in the form of notes and manuals

·         Maintain jovial relationships with clients

Requirements:

·         Proven work experience as an Installation and Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

·         Hands-on experience with Windows/Linux/Mac OS environments

·         Good understanding of computer systems, mobile devices, and other tech products

·         Ability to diagnose and troubleshoot basic technical issues

·         Familiarity with remote desktop applications and help desk software (eg. Zendesk)

·         Excellent problem-solving and communication skills

·         Ability to provide step-by-step technical help, both written and verbal

·         BS degree in Information Technology, Computer Science or relevant field

·         Additional certification in Microsoft, Linux, Cisco, CCNA/CCNP or similar technologies is a plus

 

Qualification:

·         Bachelor/Diploma degree in Information Technology, Computer Science or equivalent

Experience:  0 to 1 year

Location: Infocity, Gandhinagar