coleben cheron luminous
Beverly Friddle
Everything worked well for months. Suddenly, when we put Netflix on, no sound. There IS sound for a Netflix trailer, but not for an actual show. All other apps (Disney +, CW, Amazon Prime) are working fine. In another room, with another Roku, Netflix is working fine. What happened, and what needs to be done?
My son was able to fix it. I believe he went into Roku settings and then audio. And change the setting to stereo. Rather than the other one that was selected. And the hdmi setting was at auto. Restarted netflix and it was back to normal. Not sure why it started (never changed the setting to begin with) but it's worked fine since. Hope this helps!
Can you please provide more information about the issue you are experiencing? Is the issue you are experiencing only happen on the Netflix channel or does the loss of audio happen on all channels? What troubleshooting steps have you taken so far to try to resolve the issue? How long has the issue been occurring?
As a first step, could you try to remove any channel you observe this issue on from the Roku home screen? Then, restart your device. Once it loads up again, add the channel back once more and try playing content again.
Hi all. For some reason, even though the global setting of having audio description is enabled, I never know if audio description is on in a particcular show, I.E. NCIS, or That 70's Show. For instance, I'll play an episode, and when I look in the audio and subtitle section, english, CC, is always not selected. so i turn it on, and by the next episode, the description seems to be turned off again. I know not all episodes probably have description, but I can't figure out why I need to enalbe this every time. If anyone has seen this or can help, let me know. Thanks so much.
That is not for audio descriptions, that is for subtitles and stuff like that. Only 40% of movies on Netflix have audio descriptions, 60% don't.
To have audio descriptions always selected, follow the steps below.
1) Open Settings.
2) Go to General.
3) Go to Accessibility.
4) Scroll down to the MEDIA section and tap on Audio Descriptions. This is switched off by default, so tap it to turn it on. Netflix will now know to speak audio descriptions by default (when available).
turn on audio descriptions on in the netflix app , select a title with audio description. VoiceOver will say, this video has audio descriptions enabled, as part of the hint, so leave hints on. when the title is playing, select audio and subtitle options. in this menu, select English, Audio Description. the app will remember this setting accross all videos which have audio descriptions.
In April 2015, Netflix began offering select streaming videos (not discs) in the USA with audio description tracks, starting with Marvel's Daredevil, and they have been adding described titles at an impressive pace (24/month) ever since. Here are some of the over 1100 offerings in the USA:
Note: This website only tracks Netflix activity in the USA, but we do know that at least some of the shows are audio described on Netflix in the UK, Australia, and New Zealand. Type "audio description" in your Netflix Search bar to find them.
To see the complete list of audio described videos available in your country, on a PC or Mac click* theaudio description link at the bottom of your Netflix Home page (URL may vary by country) after signing in. (* You must have a Netflix account to access the list. You may sign up for Netflix free for the first month if you wish to sample the service; after that it costs $8-$14/month for unlimited streaming.) The following is subject to change! You can also view the list on an iPad (last entry in the category list on the pull-down menu, just prior to App Settings), Apple TV (under Categories), iPhone (via pull-down menu on top left), and other devices such as Android phones or Amazon Fire products. Alternatively, you mayview our alphabetized list of described USA Netflix titles, which is updated frequently. That link is at the top of every page on our website. We also have a listing ofUSA Netflix titles described in foreign languages.
NOTE: If you want audio described DVDs (as opposed to streaming video), after you are signed in as the primary user, click "DVD" at the top of the screen; then hover your cursor over BROWSE, and Audio Description will appear as an option. The fee structure is different if you want DVDs, so you have to sign up for this. If you normally sign in on the DVDs page, click "Watch Instantly" to get to the page mentioned above. The Netflix DVD service ends on September 29, 2023.
If you are using a browser and you are already signed in to Netflix, you can enter the following link to report a problem: In other words, just add "/viewingactivity" to the end of the Netflix URL. If you are using a non-web-based device (like a tablet or Apple TV), navigate to your ACCOUNT section and look for the "Viewing Activity" option. There you will see a history of the shows you have been watching, and to the right of each show there is a "Report a Problem" link. The Netflix Help Desk number is 866-579-7172.
In April, 2016, an agreement between the ACB and several others was announced with Netflix. While some of the points of agreement had been previously announced or implemented, several items were new. Key points of the agreement are:
While Netflix was the first streaming service to offer description, this agreement took its commitment to a new level AND set the stage for negotiated agreements with Amazon, Hulu, and other streaming content providers, as necessary.
The ACB worked behind the scenes with Netflix on introducing description, but congratulations are also in order to Robert Kingett for spearheading the effort to get audio description on Netflix. You can read Robert's The Accessible Netflix Project blog.
There is sound coming from CRAVE, DEMAND, PVR recorded shows as well as satellite television. I have tried all the usual tricks, power off everything, reset the 9500s, reset Netflix, nothing resolves this problem. Netflix runs normally for me from my Smartphone, computer and from my Sony and Samsung Smart TVs.
That article was not helpful, thx since audio works with everything on the 9500 expect for Netflix. This issue materialized on both 9500s, not the 7500 since Netflix is not available as an app on the 7500, unless that got pushed by Bell and I just haven't checked for awhile.
The problem is now resolved on one of the 9500s. Earlier today, Bell support sent me one replacement 9500 which I installed last night and it seems that everything is working as it should - inlcuding sound from Netflix. I should also note that the replacement 9500 doesn't have the CRAVE app in the app menu. If CRAVE ever gets pushed to this 9500 and reappears in the app menu, I will not run it.
Just connected my replacement 9500 receiver,and still no audio from netflix app.This is the same problem as the new 1st receiver,3weeks old installed by Bell.All tv ,and recordings and Crave work perfect.Tryed rebooting and also reloading Netflix app stll picture but no sound.When you exit the Netflix app ,it most times reboots receiver.Once again this is the same problem as the 1st one.I think you guys have a problem in your Netflix software.
I also just connected a 9500 replacement receiver and have picture but still no sound from Netflix app. I was able to get sound from Netflix using the optical output from the receiver but you need an amplifier with an optical input. There definitely is a problem with getting sound from Netflix using the HDMI output.
Just received my first 9500 as a replacement for an unserviceable 9400. Stumbled upon this forum when asking the internet the question "no sound from Bell 9500 when using the embedded Neflix App". Therefore, this is my first foray on this forum but by way of introduction I am a first adopter of Bell Satellite since way before the 4700 and I have experienced more than my fair share of sat receiver replacements. When the tech and I first connected this 9500, I noticed that there are no longer component outputs on the 9500 receiver, just old composite analogue cable technology to go with HDMI. Now there is a step forward. I guess Bell does not want you to feed two HD monitors from one receiver anymore. But I digress. The tech showed me how to access the Netflix and Crave apps using the new remote. OK. Good to know. Another option for receiving these services other than from my other devices. However, when I started experimenting with Crave and Netflix reception thru the 9500 using HDMI, exactly the same thing happened to me as described above, picture, with no sound, on Netflix. When selecting Crave on the 9500, picture and sound no problem, thru the same HDMI connection. I also noticed that after exiting Netflix from the 9500, the receiver would automatically reboot every time, again just as described by other users above. Finally, when I get back to satellite TV after a 9500 reboot, the picture and sound again have no problem thru the same HDMI connection. From a trouble shooting perspective, the HDMI 1 connection to/from the main Audio Video Receiver (AVR) is the same, the audio selections on the AVR HDMI 1 connections are the same, the connections to the 9500 are the same, the audio selections on the 9500 are the same, the HDMI 1 cable is the same, all other devices with Netflix and Crave such as smart TV direct, smart OPPO Blu ray player, smart phone thru chromecast operate normally with audio and sound on Netflix and Crave. The only item that changes is selecting Netflix thru the 9500 App. Thus I can only agree with Peter476, that from this troubleshooting of the "new" 9500, there is a problem right from brand new with the HDMI handshake coming from the 9500 HDMI output to the AVR input when using Netflix. You get video, no sound on Netflix on the first handshake and when you leave the Netflix app on the 9500 the resulting HDMI handshake to get back to satellite reception causes a full reboot of the 9500. Houston, I believe that we have a common problem with the 9500 Netflix app right from brand new. Thanks for listening.
90f70e40cf