Help with Cause and Effect on Google Maps

[William GIbbons]

Hello,

My agency posted an route specific alert last week that accidentally had "NO_SERVICE" as the chosen effect. We noticed shortly after that all of the trips on that route were showing as canceled, even though our Positions and Updates feeds were providing real-time locations for all of the trips on that line. We suspect that there is a correlation as we later had the alert changed to a different effect and this issue went away. We tried emailing Google's Transit Partners, but we keep getting someone there who doesn't understand English well and isn't answering the question. Is anyone in this group able to confirm for me that posting a "NO_SERVICE" alert to a route causes Google Maps to show trips as canceled? Thanks in advance.