Hello,
The chip platform you selected is indented for data where the gene identifiers are in human gene ID format as specified by Ensembl, this format looks like ENSG0000012345. If your identifiers do not look like this, then this is not the correct chip file for your data. Note that sometimes Ensembl Gene IDs have a version suffix, i.e. ENSG0000012345.6 these decimal versions would need to be discarded if they are present in your data.
Otherwise, you can send us a sampling of the identifiers in your file and we might be able to identify which chip file should be used.
-Anthony
Anthony S. Castanza, PhD
Curator, Molecular Signatures Database
Mesirov Lab, Department of Medicine
University of California, San Diego
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