Hi Aushia,
(for the version of MSigDB that you're using), and additionally did you set the Collapse/Remap parameter to "Collapse"? If you don't change this parameter in addition to providing a chip file then the chip file isn't actually used.
If you've checked you're using the correct version of chip from the annotations_legacy repository, and you're setting the "Collapse" parameter, then it's possible there is some issue with your input data, such as not representing the complete clariom array panel, or using some identifier other than the transcript cluster ID (which is, if I recall correctly, what these chips use).
-Anthony
Anthony S. Castanza, PhD
Curator, Molecular Signatures Database
Mesirov Lab, Department of Medicine
University of California, San Diego