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Rene Laakmann
Sep 3, 2013, 6:01:14 PM9/3/13
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Hallo zusammen,
wir sind nun aktuell von Asterisk auf Gemeinschaft 5.1.2 gewechselt. Soweit funktioniert auch alles.
Bisauf die Rufumleitung wenn die Telefone auf DND gesetzt sind. Dann bekommt der Anrufer immer die Ansage, dass ein Gespraechsaufbau nicht moeglich war und es wird aufgelegt.
Es wird aber weder auf die Mobilbox noch auf eine externe Nummer weitergeleitet.
Dabei spielt es auch keine Rolle, ob es eine Huntgroup ist oder ein einzelnes Telefon.
Hier einmal ein Trace dazu:
2013-09-03 23:49:03.878755 [NOTICE] switch_channel.c:1030 New Channel sofia/gemeinschaft/044XX...@sipconnect.sipgate.de [b27f4296-5701-482f-8394-bfc1bbe36298]
2013-09-03 23:49:03.898773 [INFO] mod_dialplan_xml.c:558 Processing 044188532578 <044XXXXXXXXX>->gateway1 in context default
2013-09-03 23:49:03.898773 [INFO] switch_cpp.cpp:1288 #E# [b27f4296-5701-482f-8394-bfc1bbe36298] PRESENCE_INBOUND - protocol: any, account: 044XXXXXXXXX, state: alerting
2013-09-03 23:49:03.898773 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] AUTH_GATEWAY - sip_gateway ~ ^gateway1, gateway=1|gateway1, ip: 217.116.117.10
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] CALLER_DATA - no data - unauthenticated call: =/
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] ROUTE 1 - inbound=33/strip international prefix, destination: phonenumber=, destination_number: +4944XXXXXXXXX
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] DESTINATION_NEW - sipaccount=11/@1, number: +4944XXXXXXXX
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] DIALPLAN start - caller_id: +4944XXXXXXX "044XXXXXXX" , number: +4944XXXXXXX, language: de
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] LOOP 1 - destination: sipaccount=11/@1, number: +4944XXXXXXX
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] FORK 1/1 - sipaccount=11/2339c970-f25b-0130-b459-5254009e46e9@1, number: +4944XXXXXXX, caller_id: "" <+4944XXXXXX>
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] CALL_WAITING - status: disabled, sip_account state:
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] FORK DIAL - destinations: 1, timeout: 20
2013-09-03 23:49:03.918771 [NOTICE] mod_sofia.c:2812 Ring-Ready sofia/gemeinschaft/044XXXXX...@sipconnect.sipgate.de!
2013-09-03 23:49:03.918771 [NOTICE] mod_dptools.c:941 Ring Ready sofia/gemeinschaft/044XXX...@sipconnect.sipgate.de!
2013-09-03 23:49:03.918771 [NOTICE] switch_channel.c:1030 New Channel sofia/gemeinschaft/rla [e88f9f22-08f8-4b00-a53c-f975258b34a8]
2013-09-03 23:49:03.918771 [NOTICE] switch_channel.c:1030 New Channel pickup/g6 [74588020-18e6-453e-9473-ac8dd2bd8f7c]
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 #E# [g6] PRESENCE_INBOUND unhandled protocol: pickup, account: g6, state:
2013-09-03 23:49:03.918771 [NOTICE] switch_channel.c:1030 New Channel pickup/g3 [3b5f681e-7ff1-4d20-92db-a90eabc0667c]
2013-09-03 23:49:03.918771 [NOTICE] switch_channel.c:1030 New Channel pickup/s11 [5c8bcbed-c76e-4ee0-903b-b9185bce507c]
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 #E# [g3] PRESENCE_INBOUND unhandled protocol: pickup, account: g3, state:
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 #E# [e88f9f22-08f8-4b00-a53c-f975258b34a8] PRESENCE_OUTBOUND - protocol: any, account: rla, state: progressing
2013-09-03 23:49:03.918771 [NOTICE] switch_channel.c:1030 New Channel pickup/g5 [4a7b3de3-c632-46a3-ac60-f9906ba15ed7]
2013-09-03 23:49:03.918771 [NOTICE] switch_channel.c:1030 New Channel pickup/g4 [8f2b7718-c90b-4c67-b792-bb6260e97e64]
2013-09-03 23:49:03.938758 [INFO] switch_cpp.cpp:1288 #E# [s11] PRESENCE_INBOUND unhandled protocol: pickup, account: s11, state:
2013-09-03 23:49:03.938758 [INFO] switch_cpp.cpp:1288 #E# [g5] PRESENCE_INBOUND unhandled protocol: pickup, account: g5, state:
2013-09-03 23:49:03.938758 [INFO] switch_cpp.cpp:1288 #E# [g4] PRESENCE_INBOUND unhandled protocol: pickup, account: g4, state:
2013-09-03 23:49:03.978758 [NOTICE] sofia.c:6563 Hangup sofia/gemeinschaft/rla [CS_CONSUME_MEDIA] [NO_USER_RESPONSE]
2013-09-03 23:49:03.978758 [INFO] switch_cpp.cpp:1288 #E# [e88f9f22-08f8-4b00-a53c-f975258b34a8] PRESENCE_OUTBOUND - protocol: any, account: rla, state: idle
2013-09-03 23:49:03.978758 [NOTICE] switch_ivr_originate.c:792 Hangup pickup/g6 [CS_CONSUME_MEDIA] [NO_PICKUP]
2013-09-03 23:49:03.978758 [NOTICE] switch_ivr_originate.c:792 Hangup pickup/g3 [CS_CONSUME_MEDIA] [NO_PICKUP]
2013-09-03 23:49:03.978758 [NOTICE] switch_ivr_originate.c:792 Hangup pickup/s11 [CS_CONSUME_MEDIA] [NO_PICKUP]
2013-09-03 23:49:03.978758 [NOTICE] switch_ivr_originate.c:792 Hangup pickup/g5 [CS_CONSUME_MEDIA] [NO_PICKUP]
2013-09-03 23:49:03.978758 [NOTICE] switch_ivr_originate.c:792 Hangup pickup/g4 [CS_CONSUME_MEDIA] [NO_PICKUP]
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1560 Session 38 (pickup/g6) Ended
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1564 Close Channel pickup/g6 [CS_DESTROY]
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] FORK ANSWER - status: UNSPECIFIED, dial_time: 0
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] FORK EXIT - disposition: NO_USER_RESPONSE, cause: NO_PICKUP, code: 480, phrase: Do Not Disturb, dial_time: 0
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] DIALPLAN end - caller_id: +4944XXXXX "044XXXXXX", destination: sipaccount=11/2339c970-f25b-0130-b459-5254009e46e9@1, number: +4944XXXXXXXXXX, result: 480 Do Not Disturb
2013-09-03 23:49:03.998779 [NOTICE] mod_sofia.c:2756 Hangup sofia/gemeinschaft/044XXX...@sipconnect.sipgate.de [CS_EXECUTE] [NO_USER_RESPONSE]
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] HANGUP_HOOK: hangup
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1560 Session 39 (pickup/g3) Ended
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1564 Close Channel pickup/g3 [CS_DESTROY]
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 #E# [g...@192.168.1.164] PRESENCE_INBOUND unhandled protocol: pickup, account: g6, state:
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 #E# [g...@192.168.1.164] PRESENCE_INBOUND unhandled protocol: pickup, account: g3, state:
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1560 Session 40 (pickup/s11) Ended
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1564 Close Channel pickup/s11 [CS_DESTROY]
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1560 Session 37 (sofia/gemeinschaft/rla) Ended
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1564 Close Channel sofia/gemeinschaft/rla [CS_DESTROY]
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 #E# [s...@192.168.1.164] PRESENCE_INBOUND unhandled protocol: pickup, account: s11, state:
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 #E# [g...@192.168.1.164] PRESENCE_INBOUND unhandled protocol: pickup, account: g4, state:
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1560 Session 42 (pickup/g4) Ended
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1564 Close Channel pickup/g4 [CS_DESTROY]
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 #E# [g...@192.168.1.164] PRESENCE_INBOUND unhandled protocol: pickup, account: g5, state:
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1560 Session 41 (pickup/g5) Ended
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1564 Close Channel pickup/g5 [CS_DESTROY]
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 #E# [b27f4296-5701-482f-8394-bfc1bbe36298] PRESENCE_INBOUND - protocol: any, account: 044XXXXXXXX, state: idle
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1560 Session 36 (sofia/gemeinschaft/044XXX...@sipconnect.sipgate.de) Ended
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1564 Close Channel sofia/gemeinschaft/044XXX...@sipconnect.sipgate.de [CS_DESTROY]
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 #E# [b27f4296-5701-482f-8394-bfc1bbe36298] CDR_SAVE - account: NULL=NULL, caller: "+4944XXXXXXXXX" "044XXXXXXXXX", callee: "+494413091973" "Rene Laakmann", cause: "NO_USER_RESPONSE"
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 #E# [b27f4296-5701-482f-8394-bfc1bbe36298] CALL_HISTORY_SAVE - ignore caller entry - account: =0, local: true
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 #E# [b27f4296-5701-482f-8394-bfc1bbe36298] CALL_HISTORY_SAVE missed - account: sipaccount=11, caller: "+494XXXXXXXX" "044XXXXXXXXXX", callee: "+4944XXXXXXXXXX" "Benutzername", result: "NO_USER_RESPONSE"
Gibt es dafuer eine Loesung? Schoen waere, wenn in diesem Fall auf die Voicemailbox umgeleitet wird.
Vielen Dank im Voraus und viele Gruesse
Rene
wir sind nun aktuell von Asterisk auf Gemeinschaft 5.1.2 gewechselt. Soweit funktioniert auch alles.
Bisauf die Rufumleitung wenn die Telefone auf DND gesetzt sind. Dann bekommt der Anrufer immer die Ansage, dass ein Gespraechsaufbau nicht moeglich war und es wird aufgelegt.
Es wird aber weder auf die Mobilbox noch auf eine externe Nummer weitergeleitet.
Dabei spielt es auch keine Rolle, ob es eine Huntgroup ist oder ein einzelnes Telefon.
Hier einmal ein Trace dazu:
2013-09-03 23:49:03.878755 [NOTICE] switch_channel.c:1030 New Channel sofia/gemeinschaft/044XX...@sipconnect.sipgate.de [b27f4296-5701-482f-8394-bfc1bbe36298]
2013-09-03 23:49:03.898773 [INFO] mod_dialplan_xml.c:558 Processing 044188532578 <044XXXXXXXXX>->gateway1 in context default
2013-09-03 23:49:03.898773 [INFO] switch_cpp.cpp:1288 #E# [b27f4296-5701-482f-8394-bfc1bbe36298] PRESENCE_INBOUND - protocol: any, account: 044XXXXXXXXX, state: alerting
2013-09-03 23:49:03.898773 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] AUTH_GATEWAY - sip_gateway ~ ^gateway1, gateway=1|gateway1, ip: 217.116.117.10
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] CALLER_DATA - no data - unauthenticated call: =/
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] ROUTE 1 - inbound=33/strip international prefix, destination: phonenumber=, destination_number: +4944XXXXXXXXX
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] DESTINATION_NEW - sipaccount=11/@1, number: +4944XXXXXXXX
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] DIALPLAN start - caller_id: +4944XXXXXXX "044XXXXXXX" , number: +4944XXXXXXX, language: de
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] LOOP 1 - destination: sipaccount=11/@1, number: +4944XXXXXXX
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] FORK 1/1 - sipaccount=11/2339c970-f25b-0130-b459-5254009e46e9@1, number: +4944XXXXXXX, caller_id: "" <+4944XXXXXX>
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] CALL_WAITING - status: disabled, sip_account state:
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] FORK DIAL - destinations: 1, timeout: 20
2013-09-03 23:49:03.918771 [NOTICE] mod_sofia.c:2812 Ring-Ready sofia/gemeinschaft/044XXXXX...@sipconnect.sipgate.de!
2013-09-03 23:49:03.918771 [NOTICE] mod_dptools.c:941 Ring Ready sofia/gemeinschaft/044XXX...@sipconnect.sipgate.de!
2013-09-03 23:49:03.918771 [NOTICE] switch_channel.c:1030 New Channel sofia/gemeinschaft/rla [e88f9f22-08f8-4b00-a53c-f975258b34a8]
2013-09-03 23:49:03.918771 [NOTICE] switch_channel.c:1030 New Channel pickup/g6 [74588020-18e6-453e-9473-ac8dd2bd8f7c]
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 #E# [g6] PRESENCE_INBOUND unhandled protocol: pickup, account: g6, state:
2013-09-03 23:49:03.918771 [NOTICE] switch_channel.c:1030 New Channel pickup/g3 [3b5f681e-7ff1-4d20-92db-a90eabc0667c]
2013-09-03 23:49:03.918771 [NOTICE] switch_channel.c:1030 New Channel pickup/s11 [5c8bcbed-c76e-4ee0-903b-b9185bce507c]
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 #E# [g3] PRESENCE_INBOUND unhandled protocol: pickup, account: g3, state:
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 #E# [e88f9f22-08f8-4b00-a53c-f975258b34a8] PRESENCE_OUTBOUND - protocol: any, account: rla, state: progressing
2013-09-03 23:49:03.918771 [NOTICE] switch_channel.c:1030 New Channel pickup/g5 [4a7b3de3-c632-46a3-ac60-f9906ba15ed7]
2013-09-03 23:49:03.918771 [NOTICE] switch_channel.c:1030 New Channel pickup/g4 [8f2b7718-c90b-4c67-b792-bb6260e97e64]
2013-09-03 23:49:03.938758 [INFO] switch_cpp.cpp:1288 #E# [s11] PRESENCE_INBOUND unhandled protocol: pickup, account: s11, state:
2013-09-03 23:49:03.938758 [INFO] switch_cpp.cpp:1288 #E# [g5] PRESENCE_INBOUND unhandled protocol: pickup, account: g5, state:
2013-09-03 23:49:03.938758 [INFO] switch_cpp.cpp:1288 #E# [g4] PRESENCE_INBOUND unhandled protocol: pickup, account: g4, state:
2013-09-03 23:49:03.978758 [NOTICE] sofia.c:6563 Hangup sofia/gemeinschaft/rla [CS_CONSUME_MEDIA] [NO_USER_RESPONSE]
2013-09-03 23:49:03.978758 [INFO] switch_cpp.cpp:1288 #E# [e88f9f22-08f8-4b00-a53c-f975258b34a8] PRESENCE_OUTBOUND - protocol: any, account: rla, state: idle
2013-09-03 23:49:03.978758 [NOTICE] switch_ivr_originate.c:792 Hangup pickup/g6 [CS_CONSUME_MEDIA] [NO_PICKUP]
2013-09-03 23:49:03.978758 [NOTICE] switch_ivr_originate.c:792 Hangup pickup/g3 [CS_CONSUME_MEDIA] [NO_PICKUP]
2013-09-03 23:49:03.978758 [NOTICE] switch_ivr_originate.c:792 Hangup pickup/s11 [CS_CONSUME_MEDIA] [NO_PICKUP]
2013-09-03 23:49:03.978758 [NOTICE] switch_ivr_originate.c:792 Hangup pickup/g5 [CS_CONSUME_MEDIA] [NO_PICKUP]
2013-09-03 23:49:03.978758 [NOTICE] switch_ivr_originate.c:792 Hangup pickup/g4 [CS_CONSUME_MEDIA] [NO_PICKUP]
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1560 Session 38 (pickup/g6) Ended
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1564 Close Channel pickup/g6 [CS_DESTROY]
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] FORK ANSWER - status: UNSPECIFIED, dial_time: 0
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] FORK EXIT - disposition: NO_USER_RESPONSE, cause: NO_PICKUP, code: 480, phrase: Do Not Disturb, dial_time: 0
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] DIALPLAN end - caller_id: +4944XXXXX "044XXXXXX", destination: sipaccount=11/2339c970-f25b-0130-b459-5254009e46e9@1, number: +4944XXXXXXXXXX, result: 480 Do Not Disturb
2013-09-03 23:49:03.998779 [NOTICE] mod_sofia.c:2756 Hangup sofia/gemeinschaft/044XXX...@sipconnect.sipgate.de [CS_EXECUTE] [NO_USER_RESPONSE]
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] HANGUP_HOOK: hangup
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1560 Session 39 (pickup/g3) Ended
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1564 Close Channel pickup/g3 [CS_DESTROY]
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 #E# [g...@192.168.1.164] PRESENCE_INBOUND unhandled protocol: pickup, account: g6, state:
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 #E# [g...@192.168.1.164] PRESENCE_INBOUND unhandled protocol: pickup, account: g3, state:
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1560 Session 40 (pickup/s11) Ended
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1564 Close Channel pickup/s11 [CS_DESTROY]
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1560 Session 37 (sofia/gemeinschaft/rla) Ended
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1564 Close Channel sofia/gemeinschaft/rla [CS_DESTROY]
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 #E# [s...@192.168.1.164] PRESENCE_INBOUND unhandled protocol: pickup, account: s11, state:
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 #E# [g...@192.168.1.164] PRESENCE_INBOUND unhandled protocol: pickup, account: g4, state:
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1560 Session 42 (pickup/g4) Ended
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1564 Close Channel pickup/g4 [CS_DESTROY]
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 #E# [g...@192.168.1.164] PRESENCE_INBOUND unhandled protocol: pickup, account: g5, state:
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1560 Session 41 (pickup/g5) Ended
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1564 Close Channel pickup/g5 [CS_DESTROY]
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 #E# [b27f4296-5701-482f-8394-bfc1bbe36298] PRESENCE_INBOUND - protocol: any, account: 044XXXXXXXX, state: idle
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1560 Session 36 (sofia/gemeinschaft/044XXX...@sipconnect.sipgate.de) Ended
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1564 Close Channel sofia/gemeinschaft/044XXX...@sipconnect.sipgate.de [CS_DESTROY]
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 #E# [b27f4296-5701-482f-8394-bfc1bbe36298] CDR_SAVE - account: NULL=NULL, caller: "+4944XXXXXXXXX" "044XXXXXXXXX", callee: "+494413091973" "Rene Laakmann", cause: "NO_USER_RESPONSE"
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 #E# [b27f4296-5701-482f-8394-bfc1bbe36298] CALL_HISTORY_SAVE - ignore caller entry - account: =0, local: true
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 #E# [b27f4296-5701-482f-8394-bfc1bbe36298] CALL_HISTORY_SAVE missed - account: sipaccount=11, caller: "+494XXXXXXXX" "044XXXXXXXXXX", callee: "+4944XXXXXXXXXX" "Benutzername", result: "NO_USER_RESPONSE"
Gibt es dafuer eine Loesung? Schoen waere, wenn in diesem Fall auf die Voicemailbox umgeleitet wird.
Vielen Dank im Voraus und viele Gruesse
Rene
Sascha Daniels
Sep 3, 2013, 7:01:44 PM9/3/13
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Hi.
Was f�r Umleitungen sind denn f�r den User gesetzt?
Gruss Saschs
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Rene Laakmann
Sep 4, 2013, 2:46:25 AM9/4/13
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Hallo,
es sind Rufumleitungen fuer "keine Antwort", "besetzt" und "offline" konfiguriert.
In der Anrufhistorie wird der Anruf auch mit Status "keine Antowrt" angezeigt, aber die Rufumleitung greift nicht.
Viele Gruesse
Rene
Am Mittwoch, 4. September 2013 01:01:44 UTC+2 schrieb Sascha Daniels:
es sind Rufumleitungen fuer "keine Antwort", "besetzt" und "offline" konfiguriert.
In der Anrufhistorie wird der Anruf auch mit Status "keine Antowrt" angezeigt, aber die Rufumleitung greift nicht.
Viele Gruesse
Rene
Am Mittwoch, 4. September 2013 01:01:44 UTC+2 schrieb Sascha Daniels:
Hi.
Was f�r Umleitungen sind denn f�r den User gesetzt?
Gruss Saschs
Am 4. September 2013 00:01:14 schrieb Rene Laakmann :
Hallo zusammen,
wir sind nun aktuell von Asterisk auf Gemeinschaft 5.1.2 gewechselt. Soweit funktioniert auch alles.
Bisauf die Rufumleitung wenn die Telefone auf DND gesetzt sind. Dann bekommt der Anrufer immer die Ansage, dass ein Gespraechsaufbau nicht moeglich war und es wird aufgelegt.
Es wird aber weder auf die Mobilbox noch auf eine externe Nummer weitergeleitet.
Dabei spielt es auch keine Rolle, ob es eine Huntgroup ist oder ein einzelnes Telefon.
Hier einmal ein Trace dazu:
2013-09-03 23:49:03.878755 [NOTICE] switch_channel.c:1030 New Channel sofia/gemeinschaft/044XXXXXXXX@sipconnect.sipgate.de [b27f4296-5701-482f-8394-bfc1bbe36298]
2013-09-03 23:49:03.898773 [INFO] mod_dialplan_xml.c:558 Processing 044188532578 <044XXXXXXXXX>->gateway1 in context default
2013-09-03 23:49:03.898773 [INFO] switch_cpp.cpp:1288 #E# [b27f4296-5701-482f-8394-bfc1bbe36298] PRESENCE_INBOUND - protocol: any, account: 044XXXXXXXXX, state: alerting
2013-09-03 23:49:03.898773 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] AUTH_GATEWAY - sip_gateway ~ ^gateway1, gateway=1|gateway1, ip: 217.116.117.10
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] CALLER_DATA - no data - unauthenticated call: =/
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] ROUTE 1 - inbound=33/strip international prefix, destination: phonenumber=, destination_number: +4944XXXXXXXXX
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] DESTINATION_NEW - sipaccount=11/@1, number: +4944XXXXXXXX
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] DIALPLAN start - caller_id: +4944XXXXXXX "044XXXXXXX" , number: +4944XXXXXXX, language: de
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] LOOP 1 - destination: sipaccount=11/@1, number: +4944XXXXXXX
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] FORK 1/1 - sipaccount=11/2339c970-f25b-0130-b459-5254009e46e9@1, number: +4944XXXXXXX, caller_id: "" <+4944XXXXXX>
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] CALL_WAITING - status: disabled, sip_account state:
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] FORK DIAL - destinations: 1, timeout: 20
2013-09-03 23:49:03.918771 [NOTICE] mod_sofia.c:2812 Ring-Ready sofia/gemeinschaft/044XXXXXXXXXX...@sipconnect.sipgate.de!
2013-09-03 23:49:03.918771 [NOTICE] mod_dptools.c:941 Ring Ready sofia/gemeinschaft/044XXXXXXXXX...@sipconnect.sipgate.de!
2013-09-03 23:49:03.918771 [NOTICE] switch_channel.c:1030 New Channel sofia/gemeinschaft/rla [e88f9f22-08f8-4b00-a53c-f975258b34a8]
2013-09-03 23:49:03.918771 [NOTICE] switch_channel.c:1030 New Channel pickup/g6 [74588020-18e6-453e-9473-ac8dd2bd8f7c]
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 #E# [g6] PRESENCE_INBOUND unhandled protocol: pickup, account: g6, state:
2013-09-03 23:49:03.918771 [NOTICE] switch_channel.c:1030 New Channel pickup/g3 [3b5f681e-7ff1-4d20-92db-a90eabc0667c]
2013-09-03 23:49:03.918771 [NOTICE] switch_channel.c:1030 New Channel pickup/s11 [5c8bcbed-c76e-4ee0-903b-b9185bce507c]
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 #E# [g3] PRESENCE_INBOUND unhandled protocol: pickup, account: g3, state:
2013-09-03 23:49:03.918771 [INFO] switch_cpp.cpp:1288 #E# [e88f9f22-08f8-4b00-a53c-f975258b34a8] PRESENCE_OUTBOUND - protocol: any, account: rla, state: progressing
2013-09-03 23:49:03.918771 [NOTICE] switch_channel.c:1030 New Channel pickup/g5 [4a7b3de3-c632-46a3-ac60-f9906ba15ed7]
2013-09-03 23:49:03.918771 [NOTICE] switch_channel.c:1030 New Channel pickup/g4 [8f2b7718-c90b-4c67-b792-bb6260e97e64]
2013-09-03 23:49:03.938758 [INFO] switch_cpp.cpp:1288 #E# [s11] PRESENCE_INBOUND unhandled protocol: pickup, account: s11, state:
2013-09-03 23:49:03.938758 [INFO] switch_cpp.cpp:1288 #E# [g5] PRESENCE_INBOUND unhandled protocol: pickup, account: g5, state:
2013-09-03 23:49:03.938758 [INFO] switch_cpp.cpp:1288 #E# [g4] PRESENCE_INBOUND unhandled protocol: pickup, account: g4, state:
2013-09-03 23:49:03.978758 [NOTICE] sofia.c:6563 Hangup sofia/gemeinschaft/rla [CS_CONSUME_MEDIA] [NO_USER_RESPONSE]
2013-09-03 23:49:03.978758 [INFO] switch_cpp.cpp:1288 #E# [e88f9f22-08f8-4b00-a53c-f975258b34a8] PRESENCE_OUTBOUND - protocol: any, account: rla, state: idle
2013-09-03 23:49:03.978758 [NOTICE] switch_ivr_originate.c:792 Hangup pickup/g6 [CS_CONSUME_MEDIA] [NO_PICKUP]
2013-09-03 23:49:03.978758 [NOTICE] switch_ivr_originate.c:792 Hangup pickup/g3 [CS_CONSUME_MEDIA] [NO_PICKUP]
2013-09-03 23:49:03.978758 [NOTICE] switch_ivr_originate.c:792 Hangup pickup/s11 [CS_CONSUME_MEDIA] [NO_PICKUP]
2013-09-03 23:49:03.978758 [NOTICE] switch_ivr_originate.c:792 Hangup pickup/g5 [CS_CONSUME_MEDIA] [NO_PICKUP]
2013-09-03 23:49:03.978758 [NOTICE] switch_ivr_originate.c:792 Hangup pickup/g4 [CS_CONSUME_MEDIA] [NO_PICKUP]
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1560 Session 38 (pickup/g6) Ended
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1564 Close Channel pickup/g6 [CS_DESTROY]
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] FORK ANSWER - status: UNSPECIFIED, dial_time: 0
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] FORK EXIT - disposition: NO_USER_RESPONSE, cause: NO_PICKUP, code: 480, phrase: Do Not Disturb, dial_time: 0
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] DIALPLAN end - caller_id: +4944XXXXX "044XXXXXX", destination: sipaccount=11/2339c970-f25b-0130-b459-5254009e46e9@1, number: +4944XXXXXXXXXX, result: 480 Do Not Disturb
2013-09-03 23:49:03.998779 [NOTICE] mod_sofia.c:2756 Hangup sofia/gemeinschaft/044XXXXXXXXX...@sipconnect.sipgate.de [CS_EXECUTE] [NO_USER_RESPONSE]
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 ### [b27f4296-5701-482f-8394-bfc1bbe36298] HANGUP_HOOK: hangup
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1560 Session 39 (pickup/g3) Ended
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1564 Close Channel pickup/g3 [CS_DESTROY]
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 #E# [g...@192.168.1.164] PRESENCE_INBOUND unhandled protocol: pickup, account: g6, state:
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 #E# [g...@192.168.1.164] PRESENCE_INBOUND unhandled protocol: pickup, account: g3, state:
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1560 Session 40 (pickup/s11) Ended
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1564 Close Channel pickup/s11 [CS_DESTROY]
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1560 Session 37 (sofia/gemeinschaft/rla) Ended
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1564 Close Channel sofia/gemeinschaft/rla [CS_DESTROY]
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 #E# [s...@192.168.1.164] PRESENCE_INBOUND unhandled protocol: pickup, account: s11, state:
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 #E# [g...@192.168.1.164] PRESENCE_INBOUND unhandled protocol: pickup, account: g4, state:
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1560 Session 42 (pickup/g4) Ended
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1564 Close Channel pickup/g4 [CS_DESTROY]
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 #E# [g...@192.168.1.164] PRESENCE_INBOUND unhandled protocol: pickup, account: g5, state:
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1560 Session 41 (pickup/g5) Ended
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1564 Close Channel pickup/g5 [CS_DESTROY]
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 #E# [b27f4296-5701-482f-8394-bfc1bbe36298] PRESENCE_INBOUND - protocol: any, account: 044XXXXXXXX, state: idle
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1560 Session 36 (sofia/gemeinschaft/044XXXXXXXX...@sipconnect.sipgate.de) Ended
2013-09-03 23:49:03.998779 [NOTICE] switch_core_session.c:1564 Close Channel sofia/gemeinschaft/044XXXXXXXXX...@sipconnect.sipgate.de [CS_DESTROY]
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 #E# [b27f4296-5701-482f-8394-bfc1bbe36298] CDR_SAVE - account: NULL=NULL, caller: "+4944XXXXXXXXX" "044XXXXXXXXX", callee: "+494413091973" "Rene Laakmann", cause: "NO_USER_RESPONSE"
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 #E# [b27f4296-5701-482f-8394-bfc1bbe36298] CALL_HISTORY_SAVE - ignore caller entry - account: =0, local: true
2013-09-03 23:49:03.998779 [INFO] switch_cpp.cpp:1288 #E# [b27f4296-5701-482f-8394-bfc1bbe36298] CALL_HISTORY_SAVE missed - account: sipaccount=11, caller: "+494XXXXXXXX" "044XXXXXXXXXX", callee: "+4944XXXXXXXXXX" "Benutzername", result: "NO_USER_RESPONSE"
Gibt es dafuer eine Loesung? Schoen waere, wenn in diesem Fall auf die Voicemailbox umgeleitet wird.
Vielen Dank im Voraus und viele Gruesse
Rene
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Oliver Timm
Sep 4, 2013, 4:18:43 AM9/4/13
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Hallo,
füge mal in die Datei: misc/freeswitch/scripts/dialplan/dialplan.lua
unter:
ACD_NO_AGENTS = 'offline',
ACD_TIMEOUT = 'noanswer',
folgende Zeile hinzu:
NO_USER_RESPONSE = 'offline',
Hatte das selbe Problem.
Gruß
Oliver
Oliver
Rene Laakmann
Sep 4, 2013, 4:44:24 AM9/4/13
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Hi Oliver,
vielen vielen Dank! Das war es. Nun funktioniert es wie gewuenscht.
Viele Gruesse
Rene
vielen vielen Dank! Das war es. Nun funktioniert es wie gewuenscht.
Viele Gruesse
Rene
Oliver Timm
Sep 4, 2013, 4:45:33 AM9/4/13
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Hallo,
das freut mich zu lesen, aber...
bedank dich nicht bei mir, bedank dich bei Peter ( Entwickler ).
Gruß
Oliver
Rene Laakmann
Sep 4, 2013, 5:27:36 AM9/4/13
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Hallo,
ok dann an dieser Stelle auch nochmal vielen vielen Dank an Peter!
Super Arbeit!
Viele Gruesse
Rene
ok dann an dieser Stelle auch nochmal vielen vielen Dank an Peter!
Super Arbeit!
Viele Gruesse
Rene
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