Foreshadowing my presentation - engagement maps / journey maps

[Tim Shaw]

Hi all-

Here are some articles I found on Engagement Maps. I'll explain tomorrow. Enjoy,

-TTS

• http://adaptivepath.com/ideas/the-anatomy-of-an-experience-map
  
• http://www.uxmatters.com/mt/archives/2011/09/the-value-of-customer-journey-maps-a-ux-designers-personal-journey.php
  
• http://uxmag.com/articles/illustrating-the-big-picture
  
• http://www.uie.com/brainsparks/2012/07/23/building-a-vision-from-a-journey-map/
  
• http://www.servicedesigntools.org/tools/8