Connection

[fordmanpaul]

Hi

     My gs911 has worked well until today plugging unit in via usb i get opening port msg in left hand corner of screen and nothing happens and the screen is frozen ?.Regards

[Francois Barnard]

Hi there,

Sounds like you might have a USB hardware issue. Please contact sup...@hexgs911.com for further assistance.

Regards,
Francois @ HEX

[paul bradberry]

Hi Francois

                      I have plugged the unit in two seperate laptops and get the same result . Regards

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From: 'Francois Barnard' via GS-911 Field Diagnostic Tool for BMW motorcycles <gs-...@googlegroups.com>
Sent: 13 March 2023 11:25
To: GS-911 Field Diagnostic Tool for BMW motorcycles <gs-...@googlegroups.com>
Subject: [GS-911] Re: Connection

 

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[Francois Barnard]

Hi again,

If that is the case (two different PCs) your GS-911 or USB cable are probably acting up. Please contact sup...@hexgs911.com where we can assist in more detail and arrange a warranty replacement if that is applicable.

Kind regards,
Francois

[Rod Bishop]

Check for updates before using the 911

Sent from my iPhone

On Mar 14, 2023, at 02:28, paul bradberry <fordm...@outlook.com> wrote:



To view this discussion on the web visit https://groups.google.com/d/msgid/gs-911/DB7P194MB0394951C10BD3DB015E3A81AA9B99%40DB7P194MB0394.EURP194.PROD.OUTLOOK.COM.

[paul bradberry]

Problem solved reinstalled the software Thanks .

  ZT

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From: gs-...@googlegroups.com <gs-...@googlegroups.com> on behalf of Rod Bishop <rod...@tbaytel.net>
Sent: 14 March 2023 12:38
To: gs-...@googlegroups.com <gs-...@googlegroups.com>
Subject: Re: [GS-911] Re: Connection

 

To view this discussion on the web visit https://groups.google.com/d/msgid/gs-911/AA6E0D0F-6EB6-4229-B510-0AD7EF44C1AA%40tbaytel.net.