gs 911 lost usb interface after adaptation reset

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Col M

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Jun 19, 2024, 7:58:26 AM (3 days ago) Jun 19
to GS-911 Field Diagnostic Tool for BMW motorcycles
Looking for some help
After balancing the throttle bodies I attempted to reset the adaption values.
the values appeared to have been reset but then I lost all communication via the usb port to the GS-911.
Now the laptop does not see the GS-911 plugged into the usb port and I keep getting the same result "test failed could not open usb device"
I have the old legacy YELLOW USB / BLUE TOOTH device.
On a side note I downloaded an old version of the GS 911 mobile phone app version 1.31 which uses blue tooth to connect. This works but there is limited functionality i.e. cant reset service warning etc

Any help would be much appreciated Col

Francois Barnard

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Jun 19, 2024, 7:59:53 AM (3 days ago) Jun 19
to GS-911 Field Diagnostic Tool for BMW motorcycles
Hi there,

Please contact sup...@hexgs911.com who will be able to assist you in determining what might be wrong with your legacy GS-911 interface and what can be done.

Kind regards,
Francois
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