Erratic Mail delivery / receipt with Google Group

[Joe Smith]

I am the owner and manager of a Google Group and we use this predominantly to exchange emails within members of the group and also to archive messages, repository of group documents etc.

I have hosted my emails on Google Apps and that email is listed as the  owner on the Google Group.  I also have a gmail email account which is also listed as an owner on the same group.

I am experiencing strange issues with email delivery with emails posted to the group email account i.e ab...@googlegroups.com.  

The problem is when I post messages to the group all members except one receives the message.  This one member does not get my email but the same member receives some of the replies posted by other's who are just members of the group.

However, if another member posts an email message to the group then all members, including me and the above member, get the message.  

I have checked the members permissions and he has the same permissions as all the other members i.e. all can post emails, all receive all emails, no moderation for any one or for any messages.   All of us use Microsoft  Outlook Mail client and Blackberry's; we have checked the Spam foders on the webmail also and dont see the emails there in the case of this particular member.

The google group has been operation since about 2 years and has been working fine - however of late we are having a lot of problems.

Any help will be appreciated.

[Beverly Howard]

>> all members except one receive the message <<

My first suspicion would be that that member's email system or spam
filter assumes mail from that address to be spam. Would suggest that
that member add the address to his "whitelist" and/or create a
"filter" that assures that mail from that address will not be
considered spam.

Know also, that some mail systems filter emails for spam before they
are sent on to the addressee. If the above does not work, that member
should contact his email host.

Beverly Howard

[Joe Schmidt]

Joe,

I am going to guess that the member who isn't receiving your emails isn't using a Gmail account.  I am only guessing but I suspect their ISP is blocking your email.  I don't know that blocked emails always end up in the spam folder.  I am pretty certain that Outlook only gets the Inbox messages.  Does the member have any filters setup for your email address?

Even in Gmail you can set a filter that will send the messages straight to trash.

These things can be hard to trace but that is the fun of the new age.  Ya, right!

Joe Schmidt

God Loves Us All

--
You received this message because you are subscribed to the Google Groups "Group Owners" group.
To view this discussion on the web visit https://groups.google.com/d/msg/groupowners/-/Dtj-byRmgbcJ.
To post to this group, send email to group...@googlegroups.com.
To unsubscribe from this group, send email to groupowners...@googlegroups.com.
For more options, visit this group at http://groups.google.com/group/groupowners?hl=en.

[Sunclad]

On May 25, 8:14 am, Joe Smith <meticulous2...@gmail.com> wrote:
> I am the owner and manager of a Google Group and we use this predominantly
> to exchange emails within members of the group and also to archive
> messages, repository of group documents etc.
>

A late response here but maybe helpful.

Some mail systems will read the e-mail headers, the unseen data that
accompanies e-mail to show where it came from and other details. If
the receiving mail server is recognizing the message as coming from a
source that may have a block, the recipient may need to white list the
group address as well as your e-mail address as message originator.

Some mail systems will suppress messages sent to a list that a person
originates under a presumption that the sender has a copy in their
SENT mail box, and does not need to see their posting repeated again.
I was seeing this phenomena on a list not that long ago where my own
posts never came back to me after I sent them, but replies from others
would come fine.

While this is similar to your issue, it is not the same since you are
sending initial messages and the recipient is not seeing the primary,
but only the responses.

The suggestion here is that the recipient's mail server is blocking
that message for some reason, and needs to be white listed.
Occasionally a mail server may block a source of messages due to
spam. This is not a reflection on your list but is essentially
collateral damage if a spammer is sending mail through the same mail
server or access node (cable, DSL, dial-up, etc). Sometimes an ISP
will accept a block list from SORBS or similar services and wholesale
IP addresses and never update that list. In such a case manual
intervention is called for. I had my private domain blocked from a
cable service one time because the cable company blocked the IP
address of the access node and not the mail server that was
offending. The result was I could not get mail through to a single
person and had to open a Gmail address just for that. It seems the
Gmail headers suppressed the access node IP so it was able to get by
the block.

In any event, if all people on the list is getting the messages,
primary and responses, OK, the finger of blame has to rest with the
one person who is having the problem.

One thing to look at... check the sending and receiving addresses of
yourself and the person not getting the messages. If one of the mail
servers is using a subdomain (xxx.yyy.com instead of yyy.com) there
may be a mismatch or misspelling. I saw that problem some years back
and had to set up a sending and receiving account for the one person
with the different addresses. This should not be the case these days
but I did see that problem about 5 years back.

DMK